Honestly, worst experience with a provider.
1. They charged me for a visit bc I canceled 45 minutes in advance due to my daughter being ill. Even though it was the first time I’d done it and I was not aware of the 24 hour notice fees, there was no sort of first time courtesy. AT ALL.
2. First visit w Anna, WIFI cut off 20 minutes in and that was it - No effort to log back in despite the fact that I had left work early to ensure I was online for the visit.
3. I was sent an itemized bill WITHOUT the procedure codes so of course the claim got denied by my insurance company.
4. Asked for an itemized bill from Ana - no response for several days - had to escalate my request to Emily.
5. insurance once again denied the claim stating they reached out the provider and never received a response.
They are QUICK to take your money when patients are vulnerable, but forget about getting any type of refund, courtesy waiver or even a simple itemized bill from the get go . I’d give zero starts if I could.
Reply from Capital Crescent Collective
2023.08.29
Hi Tina, I was glad to speak with you over the phone about your family's unique situation. We care deeply about all clients' experience with our providers and work diligently to address any concerns directly and confidentially, instead of publicly. I'd welcome the opportunity to speak with you again and help resolve any remaining issues. Warmly, Emily
Verified
I found Kaitlin Doyle to be a stellar therapist. She is extremely smart and caring, and she really listens. She offered me many great resources to help with my anxiety and was always "there" to me during these trying times. An amazingly good professional.
I contacted Emily on January 6th to schedule couples therapy with her. She passed me off to another therapist at the clinic who sent an intro email that same day. I responded to her the very next day, but never heard back. Four days later I sent the therapist a follow up email, but still no response. After waiting 24hrs with no response, I forwarded the email chain to Emily asking if there was another therapist at the firm who could help, it has been two days and still no reply from Emily. If you are looking for a group of therapists who care about your health, your well-being, and are communicative, you should look elsewhere.
Reply from Capital Crescent Collective
2021.01.14
Hi Michael, I'm sorry to read the story your experience starting therapy with us. We do care deeply about communicating with new clients with empathy and respect. Unfortunately, sometimes it does take a few days for us to get back to folks. If you feel comfortable, please try again! We're ready. Warmly, Emily
I called and left them a message to schedule an appointment and they got back to me immediately!
Now about 2 weeks after my appointment, I am trying to reach out to my therapist with the only contact info they provide which is the same telephone number that nobody ever answers, left them 4 messages in 3 days and no one ever got back to me.
Verified
Highly recommend as a secular alternative
We had a great experience doing the Prepare/Enrich premarital counseling sessions and having Emily officiate our "minimony" wedding ceremony. (Because of the pandemic, we postponed our wedding event to next summer, so we're also looking forward to our future ceremony, with her officiating again in 2021!) Our Prepare/Enrich sessions with Emily gave our marriage a confident foundation -- we highly recommend the experience. It compliments the fun of wedding planning with deeper conversations, insights and love. It brings a whole new level of depth and personal connection to the officiant role, too. We really appreciated Emily's work throughout. Thanks Emily!
Verified
Loved working with Emily
Emily is wonderful! We're so happy that she officiated our wedding and facilitated our premartial counseling. We met with her several times before the wedding, around a few topics of our choice (finances, family planning, etc.). We found this to be really helpful in learning how to talk through challenges that we may face as a married couple. It was also a great way to get to know Emily, and vice versa. She was very flexible and right on point when it came to writing our ceremony - she understood what we wanted, and helped us put together a beautiful ceremony that we loved (and that our family and friends loved, too!). We especially needed guidance around creating a ceremony that would incorporate our shared interests and our different religious backgrounds, and Emily made sure that everything flowed together beautifully. She was great to work with on the big day, too; the ceremony was smooth and totally stress-free. Thank you so much, Emily!
Verified
Smartest Pre-Wedding Decision!
My husband and I cannot say enough good things about working with Emily. Since we don't go to church consistently, we didn't want a random pastor performing our wedding. Thankfully we found Emily and did five pre-marital sessions with her. We used the Prepare-Enrich materials for about two of our sessions to get started and then Emily did a wonderful job of tailoring our following sessions to us more specifically. When it came to plan the wedding ceremony, Emily made it super easy and provided us with a lot of guidance on how to customize our ceremony to incorporate the traditional religious moments that were important to our families but also incorporate moments and language that felt true to us. Emily was great on the day of the wedding and after getting to know each other so well, she ended up being such a wonderful calming presence on our actual wedding day. Logistically, she took care of all of the marriage license steps and it was easy to schedule sessions with her that fit our schedule. If you're doing the five-part counseling with her, we'd recommend starting that sooner that you finish up with a least 3 or 4 months to spare so you can focus on the final wedding details.
My husband and I cannot say enough good things about working with Emily. Since we don't go to church consistently, we didn't want a random pastor performing our wedding. Thankfully we found Emily and did five pre-marital sessions with her. We used the Prepare-Enrich materials for about two of our sessions to get started and then Emily did a wonderful job of tailoring our following sessions to us more specifically. When it came to plan the wedding ceremony, Emily made it super easy and provided us with a lot of guidance on how to customize our ceremony to incorporate the traditional religious moments that were important to our families but also incorporate moments and language that felt true to us. Emily was great on the day of the wedding and after getting to know each other so well, she ended up being such a wonderful calming presence on our actual wedding day. Logistically, she took care of all of the marriage license steps and it was easy to schedule sessions with her that fit our schedule. If you're doing the five-part counseling with her, we'd recommend starting that sooner that you finish up with a least 3 or 4 months to spare so you can focus on the final wedding details.
My husband and I went to see Emily for pre-marital counseling prior to getting married in 2015. Emily was kind, professional, and gave us many tools to succeed. We continued seeing her after we were married for occasional "tune-ups." Would highly recommend!
Verified
Emily is wonderful!
Emily is wonderful! We would highly recommend her as an officiant. We had worked with Emily previously in couples therapy and we decided to work with Emily for pre-marital sessions as well as choosing her as our officiant. At first, we thought we would have a friend marry us for free, but we are so glad we decided to go with Emily instead--well worth her reasonable fees! She is caring, thoughtful, and strong as a therapist. As an officiant, she worked with us to plan a beautiful ceremony. She is very professional and easy to communicate with throughout the process. On our wedding day, she was early and prepared, and it was so reassuring to have her play such a special role in our ceremony. From her appearance to the readings, she was exactly on point and exceeded all expectations we had discussed. It could not have been more perfect as an experience! Thank you, Emily!
Verified
Emily is an amazing listener - she was able to hear what my partner and I were interested in during our first meeting, and turn that into a deeply personal, intimate and beautiful ceremony that fit us just right. There wasn't a dry eye in the gathering. Emily is very professional - she had everything prepared for the rehearsal, including having our readings and vows printed out and mounted on nice cardstock. Full of resources, books and ideas for readings and wording, she is a fountain of knowledge about family and marriage. Highly recommend!
Verified
My groom and I decided to use Emily as our officiant because she offered the dual package of pre-marriage counseling and officiating. We wanted our officiant to be someone who knew us as a couple. The counseling was offered through the lens of a licensed therapist (as opposed to religious). She's a thoughtful and responsive counselor who did an amazing job of reading the language between us! As the officiant, Emily made sure we were comfortable and happy with our ceremony and did such a great job the day of. She was quick to respond and always made sure that we knew she was there to help. We were so happy to have her marry us after working through our relationship together with her! Such a worthwhile and special experience!!
Michelle Collins therapeutically engaged me and my spouse. At the time I didn’t recognize it because of my inability to accept the faults of my relationship.
More often than not people like to blame others when things are not going as good as one would like. Unfortunately, I have to apologize to you for being one of those persons for not recognizing all that she has done with and for me and Nick.
Therapeutically, her guidance and support has allowed us to self reflect and get in the place of balance and peace in our marriage, in which I know would have been overlooked and neglected without your guidance.
Again, I thank her and recognize her ability to reshape relationships threw encouraging us to work on ourselves, by guiding us to recognize individually what we contribute to where we are and where we want to be in partnership.
Thank you,
Cyndy
Verified
Michelle Collins therapeutically engaged me and my spouse. At the time I didn't recognize it because of my inability to accept the faults of my relationship.
More often than not people like to blame others when things are not going as good as one would like. Unfortunately, I have to apologize to you for being one of those persons for not recognizing all that she has done with and for me and Nick.
Therapeutically, her guidance and support has allowed us to self reflect and get in the place of balance and peace in our marriage, in which I know would have been overlooked and neglected without your guidance.
Again, I thank her and recognize her ability to reshape relationships threw encouraging us to work on ourselves, by guiding us to recognize individually what we contribute to where we are and where we want to be in partnership.
Thank you,
Cyndy
Verified
Emily was great! We were looking for a wedding officiant who could also provide premarital counseling, and the experience we had with Emily was more helpful that we could’ve hoped. We went through the Prepare/Enrich program with Emily. Emily’s guidance combined with the workbook exercises helped us to focus on what was really important during the stress of wedding planning and set us on the right path as a married couple. Having Emily perform our wedding ceremony put us both at ease and was a natural extension of the work we had done with her in our counseling sessions. She helped us to create a very meaningful ceremony that combined our different cultural backgrounds and captured our sensibilities. Her warmth and poise set the right tone for the ceremony, and our guests still rave about how wonderful she was.
Verified
Emily was the best officiant in every way. We knew we wanted an officiant who offered premarital counseling, who would tailor our ceremony to us, and, maybe most importantly, someone we liked and felt comfortable with. Emily was amazing on all fronts. From the start, her kindness and warmth came across even in her emails before we actually met her. On our wedding day, my mom and our wedding coordinator couldn't stop gushing over how great Emily. And later, when I was going through our wedding photos, you could see that Emily was so genuinely happy for us -- it makes our ceremony photos feel that much more special (since of course she's in quite a few of them!). And as far as the premarital counseling goes, we're actually still going to counseling with her! She's just really that good.
Emily was the best officiant in every way. We knew we wanted an officiant who offered premarital counseling, who would tailor our ceremony to us, and, maybe most importantly, someone we liked and felt comfortable with. Emily was amazing on all fronts. From the start, her kindness and warmth came across even in her emails before we actually met her. On our wedding day, my mom and our wedding coordinator couldn't stop gushing over how great Emily. And later, when I was going through our wedding photos, you could see that Emily was so genuinely happy for us -- it makes our ceremony photos feel that much more special (since of course she's in quite a few of them!). And as far as the premarital counseling goes, we're actually still going to counseling with her! She's just really that good.
Verified
I think another review has already said this, but working with Dr. Cook was literally the best money and time we spent on our wedding, because we were able to focus on why we were doing all of this in the first place: the marriage and the relationship. Dr. Cook is both a licensed therapist and a licensed officiant. This dual service is pure gold. She offers a variety of packages that are flexible and accommodating. We chose to complete a series of pretty intense pre-marital counseling sessions loosely following a curriculum, plus Dr. Cook's officiating services at our wedding. The sessions helped tremendously, and it was very meaningful and calming to have her present on the wedding day. She worked with us to craft an entire ceremony that felt meaningful and balanced to both of us, took care of some of the details I never even considered (printing out vows and readings in large type on heavy card stock, for example, so we didn't have to carry anything) and was a lovely presence the day of. Dr. Cook helped us make some big decisions about merging our lives together. She is not overly directive, but I really appreciated that she was able and willing to give our conversations and decisions some direction when needed. HUGE bonus that she offers a variety of weekend appointments. It really helped us tremendously to avoid rush-hour traffic and be calm and focused when we got to her office. We have no regrets and a lot of benefits from working with Dr. Cook. Truly the best money spent.
Verified
No matter what combination of services you are looking for, Emily is fabulous and we cannot recommend her enough. We did the Prepare and Enrich program with Emily as well as ceremony planning and officiating. We are still receiving compliments regarding Emily's words and officiating.