Verified Company
On time for annual HVAC checkup. Friendly and knowledgeable. System checked out well. To set up future appointments to check ducts and evaluate for air conditioning for second section of house.
Followup: unfortunately they never followed up so never checked ducts or gave us ideas for additional air conditioning. Did not contact us for annual checkup this year. Would lower rating to 3 stars.
Reply from Clean Air HVAC
2025.08.14
Hello Terry. All of our maintenance reminders are sent via email. According to our records, we sent out a reminder to you on January 11, 2025 at 10:02 am to the email we have on file. Sometimes emails end up in spam so we encourage all our customers to always check there. If there is anything else we can do to assist you our office is open Monday - Friday between 7am - 4pm.
I called CleanAir they were ableto get in really fast to check out my air conditioner. It was making a clunking sound on startup and shutdown.
There Tech called that he was on his way and showed up on time. He was very personable and professional. Reviewed what was going on with my unit. Then communicated what was happening and why. He was very informative. Then fixed the unit in a timely manner. I would definitely recommend CleanAir for any of my HVAC issues.they did a great job.
Reply from Clean Air HVAC
2025.08.14
Thank you Sue for the fantastic review! We appreciate your kind words and are happy to hear that our technicians have asnwered and addressed all of your HVAC needs.
I was going to replace my water heater, but an HVAC line that has been installed 11 years earlier was in the way. So I called CleanAir HVAC and Roy Branda stopped by, gave me a brief tutorial on when you know a water heater needs replacing and assured me that the water heater I had was nowhere near the end of its useful life, but when it was that Clean Air would move the line so a new water heater could be installed.
Reply from Clean Air HVAC
2024.12.16
Thank you for your 5-star review!
This was the most amazing process. Concern for my attic space was maintained. Upgraded my ductwork to accommodate my new furnace and air conditioner. Added an extra vent to improve heating and cooling. Moved the Unit location for air conditioning to improve efficiency. Moved the controls to meet the new standards. Even had to change out the new air conditioning unit because It had a hole. Only the 2nd time it’s ever happened to them in 22 years of business. I couldn’t ask for more.
Reply from Clean Air HVAC
2025.07.22
Thank you, Veronica, for your wonderful feedback! We're so glad to hear that you had an amazing experience and that our team was able to address your needs effectively. Your satisfaction means a lot to us!
Been using them for 20 years for my clients as I am a Real Estate Broker but needed them for my home in Northgate Walnut Creek today. Johnathon is honest and explained the system and his findings well. We now have cold air blowing in our home once again!
Reply from Clean Air HVAC
2025.07.11
Thank you, Todd, for your long-standing trust and for sharing your experience! It's great to hear that Johnathon provided you with clear explanations and that you're enjoying the cool air in your home again. Your support means a lot to us!
They did a fantastic job cleaning the HVAC system! Very friendly men, did a thorough job, very professional, we definitely could breathe the difference.
Reply from Clean Air HVAC
2025.07.07
Thank you, Anna, for your wonderful feedback! We're glad to hear our team made such a positive impact and provided you with great service.
Clean Air HVAC has been caring for our heater and AC for years. They are always on time, professional, caring and friendly. From phone call to job, the help is seamless. I truly recommend the twice per year maintenance program; it has really helped keep our system in good working condition.
Reply from Clean Air HVAC
2025.07.01
Thank you, Susan, for your kind words and for recommending our maintenance program; we appreciate your loyalty and are glad to know our team has provided you with seamless service over the years.
The technician was on time and preformed his job with no problems. He reported his findings and future actions so they were easy to understand and treated me with respect.
Reply from Clean Air HVAC
2025.07.01
Thank you, Pamela, for your kind words! We're glad to hear the technician provided clear communication and respect during your experience.
Have had maintenance contract since initial installation in 2014. Service provided 2 X a year and I have never had any issues with the system. Workers are always on time, courteous, thorough, efficient and friendly.
Reply from Clean Air HVAC
2025.05.30
Thank you, Sharon, for your wonderful feedback and for being a loyal customer since 2014; it's great to hear our team consistently meets your expectations with their service.