Verified Company
Could not recommend Ben and his team highly enough. Super friendly, helpful, tidy - nothing was too much trouble! The quality of the workmanship was second to none, and the cost was really reasonable. Worth every penny - I would most certainly use BWB again and recommend to my family and friends in a heartbeat!
Fantastic service and installation from all the BWB team. Nothing was too much trouble, they were neat and tidy and cleaned up after themselves everyday. Completely transformed the look of the house overall. Definitely recommend the team as they go that extra mile to ensure everyone’s happy
Cannot recommend. We booked these after a quote which was not the cheapest but reviews seemed good.
One mistake after another. Knocked radiator of wall leaving carpet soaking , said would fix the next day. I contacted boss and they finally sorted. Left rubbish, door leaked, arrived late then went for breakfast in first hour. There are so many things they could of done better.
I have proof of all problems, screenshot and photo's. Constantly had to chase to get things completed.
Such a shame
الرد من BWB Windows & Doors
2025.10.13
We’re sorry to hear that you feel disappointed with the service, as we always aim to complete every job to a high standard.
For transparency, we’d like to clarify a few points:
• The radiator issue was addressed promptly, and we provided both an apology and a £40 meal voucher as a gesture of goodwill.
• We carried out additional work free of charge, including repairing the existing conservatory door and fitting a new handle.
• When you mentioned debris on the conservatory roof, we personally attended and cleaned the entire roof, even removing glass bottles that had been thrown there by neighbours.
• The “unfinished” aspect referred only to some missing cover caps from the supplier, which were fitted as soon as they arrived.
We do appreciate your feedback and regret that your experience didn’t reflect the effort we made to resolve matters quickly and fairly. We always strive to improve and will take your comments on board.
For transparency, we’d like to clarify a few points:
• The radiator issue was addressed promptly, and we provided both an apology and a £40 meal voucher as a gesture of goodwill.
• We carried out additional work free of charge, including repairing the existing conservatory door and fitting a new handle.
• When you mentioned debris on the conservatory roof, we personally attended and cleaned the entire roof, even removing glass bottles that had been thrown there by neighbours.
• The “unfinished” aspect referred only to some missing cover caps from the supplier, which were fitted as soon as they arrived.
We do appreciate your feedback and regret that your experience didn’t reflect the effort we made to resolve matters quickly and fairly. We always strive to improve and will take your comments on board.
Couldn’t recommend Ben and team more. Recently replaced 15 windows for us, installed a new bi-fold door, changed the front and back door and clad our porch. The house looks transformed. The quality of work was second-to-none and everyone was super friendly and a pleasure to have around. Clean, tidy and professional!
A massive 'thank you' to Ben and Ryan for a totally professional, prompt and competitively-priced service to replace two well-past-best-before windows and a door with new, attractive high-quality UPVC ones. Their attention to detail, courtesy and tidiness at every stage were an added bonus. Simply put, they thoroughly deserve a 5-star rating.
Happy with the workmanship and how the guys fitted patio door and left site clean and tidy - would recommend 🙂
الرد من BWB Windows & Doors
2025.05.11
Thank you for your kind words regarding the fitting of your new doors — we’re delighted to hear that you’re pleased with them.
We apologise for the delay in sending out your FENSA certificate. We’ve recently reviewed our internal processes to improve efficiency and ensure all documentation is issued promptly in the future.
We truly appreciate your patience and understanding.
We apologise for the delay in sending out your FENSA certificate. We’ve recently reviewed our internal processes to improve efficiency and ensure all documentation is issued promptly in the future.
We truly appreciate your patience and understanding.
