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Reviews ( 4690 )
Marcello Marano
2025.03.06
Here in attached my personal experience, very sorry about that.
Dear Marcello Marano,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us improve our services and ensure the best possible experience for everyone.
As stated on our website and in the tour description, if the Northern Lights are not visible during the tour, we offer a free rescheduling option valid for up to three years. Please note that this complimentary rescheduling is available exclusively for our Classic – big group tour. In your case, this option was made available to you.
If you have any further questions or concerns, we would be more than happy to assist you. Please don’t hesitate to reach out to us at info@bustravel.is, and we will do our best to address any issues.
Once again, we appreciate your time and feedback.
Best regards,
Andrius
Esther Tse
2025.03.05
Bus Travel is DISHONEST and the WORST company EVER
If you want to get scammed and have the worst experience in Iceland, choose Bus Travel.
I booked the 2-day South Coast Tour from Bus Travel on 24 Feb, the tour is planned to take place during 26-27 Feb. Meanwhile, I paid EXTRA 310 USD for the optional blue ice cave tour WITH Super Jeep. However, on 25 Feb night, just one day before the tour, the company informed me, “due to unforeseen operational circumstances, we had to outsource the tour with Troll.is”. Without any other choices like refunding left, Bus Travel forced me to join the tour that I didn’t want to join.
Bus Travel first promised it’s the same tour. I also wrote an email to double check if the blue ice cave tour with Super Jeep that I paid additional for is included. The company also confirm that they are included. Bus travel did not respond until the second of the tour. It turns out it was just a fraud and lie. In the end, the Troll tour DID NOT have super jeep or blue ice cave. Instead, they led a 3 hour glacier hike to a black ice cave with a size of a tiny bathroom. It is literally a scam of Bus Travel.
First, considering the physical condition of my mother, I did not want to join the glacier hike so I did not sign up for the Troll tour myself, but join the Bus Travel one and paid for the super jeep. Bus Travel lied that it will be the same tour I paid for but it turned out it is a completely different one. The glacier hike did not suit our physical condition concerns. But the company FORCED us to take this tour.
Second, Bus Travel commit fraud advertising behaviour. They refused to admit that I did not receive the proper tour if blue ice cave. Meanwhile, I learnt from different social media platform that the 2-day South Coast tour operated by Nice Travel on the same day was able to drive super jeep to the blue ice cave. However, Bus Travel claimed they won’t take you to the ice cave that they advertised.
I have patiently communicated with them and waited for their answer. But Bus Travel just ignored their mistake and fraud and tried to deceive more tourists to sign up for their tours. So everyone, please avoid this scammer company.

Mel2625
2025.03.04
Verified
Great guide! Awesome view!
Ritchie J is a really nice guide. My mom and I enjoyed the tour. Thank you so much, Ritchie. Would recommend the tour to all my friends.

Elizabeth
2025.03.04
Verified
Very very very disappointing!
This tour is more on sleeping tour. We just went to 4 tourist spots, considering we are already in Vik and we didn’t go to Reynisfjara Black Sand Beach which is only few minutes away from our food stop. When asked the guide he just said no because we can see it from the parking lot which is absurd. We spent so much time in diamond beach and glacier lagoon that we were unable to see the best of the south coast. Worst tour ever! We traveled 4 hours to Vik without seeing what we want to see. Very very very very disappointed.

Gordon C
2025.03.04
Verified
Excellent full day tour
If you go to Iceland you need to see the natural wonders of the country. This tour was brilliant for that. Also added was a trip to a natural hot spring. The tour guide (Thor) was informative and funny and all the stops were interesting and had enough time to see what was in store. Overall I would give this tour 5 stars.

beomhee
2025.03.04
Verified
MZ style travel through app
Before going on the Southern Coast Tour, you go to several destinations. Before departure, you install an app with a QR code, and the app notifies you of the next destination, time of stay, and various events. It was convenient and enjoyable.

drea252
2025.03.04
Verified
Beautiful tour and wonderful guide!
We did our Golden Circle tour with Siggi and had so much fun! The tour itself was, of course, beautiful - Geysirs, craters, the Blue Lagoon, volcanoes - but Siggi really made it an entire experience. He made extra stops for us to get ice cream or just enjoy a secluded waterfall. If you plan on booking a Golden Circle tour, which you should, look forward to having Siggi as your guide. Wonderful experience!

297elkes
2025.03.04
Verified
Northern Lights
Captain Thor made sure that we got to a destination where we could see the stars and the moon since the weather was not the greatest with lots of clouds in the sky.Ivy was very informative and made sure that we knew what we were looking for including to let us know how we had to set our cameras to get some beautiful amateur pictures. If I would have ventured out alone I probably would have missed the nature spectacle because I wouldn't have known what to look for.Thank you for a memorable night.

Cory B
2025.03.04
Verified
Amazing Experience
Our tour through the Snæfellsnes Peninsula was absolutely unforgettable. Our tour guide, Alain, did an incredible job of giving us stories, information, and helping us find the best places to see the various sights. I would 10000% recommend this tour and I hope you do. You will not regret it!

Ale1234556677889900
2025.03.04
Verified
Good
The guide have a very good job with yours explenations and he offers us many candy. He’s a very kind person!Thank you Alain!

Anaxxx5678
2025.03.04
Verified
Torfi & Ritchy great team!
We took two whole day tours with those guys. Ritchy is always well prepared, gives lots of information about Iceland, also about islandic music and movies. Very safe trip regardless on weather conditions!

akb1249
2025.03.04
Verified
Beautiful Tour & Wonderful Guide
Even in the winter with 40mph wind, it was an awesome tour. Our guide, Alain, was super knowledgeable and told a lot of interesting stories & histories. The scenery was incredible and you could really get a feel for the power of Iceland.

jianghao l
2025.03.04
Verified
Really cool and nice trip!!!
We had an absolutely incredible experience on the South Coast tour to Jökulsárlón Glacier Lagoon and Diamond Beach, and our guide, Ritchie, played a huge role in making the journey unforgettable. From the very beginning, Ritchie’s enthusiasm, knowledge, and storytelling brought Iceland’s breathtaking landscapes to life. Throughout the 14-hour adventure, he kept us engaged with fascinating insights about the geology, history, and folklore of the region. His passion for Iceland’s natural wonders was evident, making every stop—whether it was the stunning Seljalandsfoss waterfall, the hidden gem of Stjórnarfoss, or the black sand beaches of Vík—feel even more special. Ritchie also ensured that the long journey was comfortable and enjoyable, always checking in on the group and making sure we had enough time to soak in the scenery. His humor, patience, and expert guidance made the experience smooth and stress-free. The highlight, of course, was witnessing the mesmerizing icebergs drifting in Jökulsárlón Glacier Lagoon and the sparkling ice fragments scattered along Diamond Beach. Ritchie provided interesting details about the glacier’s formation and the ever-changing landscape, making us appreciate its beauty even more. Overall, this tour exceeded all expectations, and we couldn’t have asked for a better guide than Ritchie. If you’re planning to explore Iceland’s South Coast, I highly recommend this tour—especially with Ritchie leading the way!
Michał G
2025.03.04
Verified
Amazing as always
We had the pleasure of joining a tour led by Ritchie and Torfi for the second time, and once again, it was an unforgettable experience. Ritchie amazed us with his boundless enthusiasm and energy. He is an incredibly friendly person with an impressive knowledge of Iceland, always ready to surprise with interesting facts. Throughout both tours, we felt warmly welcomed and well taken care of.Using WhatsApp for communication was a brilliant idea—it kept us informed about everything we needed to know: what, when, where, and how.We also can’t forget about Torfi, whose driving skills were truly impressive. His driving was dynamic yet, above all, incredibly safe-even in extreme conditions.I sincerely hope that everyone gets the chance to experience a tour with these two. Highly recommended!

Katharina B
2025.03.04
Verified
Great Northern Light Toir
Ivy (our guide) and Captain Thor (our driver)made the tour really fun! They were able to locate the northern lights, they served us hot chocolate and entertained us with guitar playing and songs. Ivy was telling entertaining stories about Island.I had an amazing time and am so glad to got to see the northern lights.

treenbean100
2025.03.04
Verified
So so awesome!!!
A-maz-inggg! this trip was so beautiful, from every destination of snow, ice, water and fresh clean air...this was what I was waiting for! Loved loved loved Icelandddd!!🌞 thank you!!!❤️

ajohannamel
2025.03.04
Verified
Northern Lights tour
Captain thor and Ivy were fantastic and was so wonderful during our tour. The only thing I didn’t like was how chaotic the pick up process was but other than that, would recommend.

123
2025.03.04
Verified
Golden Circle Tour
This was an excellent day. Richie our guide went above and beyond. He was friendly, informative and knowledgeable. We learnt so much about Iceland from him.Also a big thank you to our driver Eugene who got us around safely in some tricky weather conditions.

Edoardo-081994
2025.03.04
Verified
Wonderfull day in Snaefellsness peninsula
I really say a big thank you to our guide Alain, because we was so exciting, polite and very prepared on icelandic history and wondering places. He also sung an icelandic song! Amazing

katiaverona2025
2025.03.04
Verified
Penisola
Panorami mozzafiato, anche più di quanto potessi immaginare. Giornata intensa ed impegnativa per il tempo molto variabile ma ne é valsa la pena