Thank you, Nicole! We are truly grateful for your loyalty and trust in our services. Our team strives to provide exceptional customer service and to always be there for our customers, no matter the issue. We appreciate your support and look forward to serving you in the future. Drive safe!
Stanley Hinkle2026.03.17
I had a great experience with Bullet Automotive and Diesel when I had some car repairs done recently. I really appreciated the inspection they performed on my vehicle for future repairs also. Very reasonably priced on repairs. I would highly recommend this business to friends and relatives.
الرد من Bullet Automotive & Diesel - Brighton2024.09.19
Thank you so much for your kind review, Stanley! We are glad to hear that you had a great experience with Bullet Automotive in Brighton and that you were pleased with the inspection they performed on your vehicle. We take pride in providing top-notch repairs at reasonable prices and we are grateful for your recommendation to others. Thank you for choosing Bullet Automotive for your car needs, and we look forward to serving you in the future.
Thank you so much for taking the time to leave us a review, Toree! We are thrilled to hear that you had a positive experience at Bullet Automotive. Our team works hard to provide excellent service and it's wonderful to know it was appreciated. Drive safe!
Ronald, thank you so much for your glowing review of Bullet Automotive in Brighton! It was a pleasure serving you, and we look forward to continuing to be your trusted automotive partner. Drive safely!
Michael Langille2026.03.11
I have been taking our vehicles to Bullet for many years, always great service, great at explaining what is up. Have told me many times that something didn't need to be done yet. I trust what they have to say and our vehicles always run great! I would recommend them to anyone that want's quality service and honest work!
We are thrilled to receive such a positive review from one of our valued customers, Michael! At Bullet Automotive, we strive to provide top-notch service and transparent communication with our clients. We truly appreciate your support and loyalty. Thank you again for sharing your experience with us!
Mike Peacock2026.03.10
Great shop, great communication, loving my truck again!
Thank you so much for your positive review, Mike! We are proud to hear that you had a great experience at Bullet Automotive and that you are enjoying your truck again.
Thanks, Sara! We truly appreciate your continued support and loyalty to Bullet Automotive in Brighton. Our team takes pride in providing trustworthy and professional service to all our customers. We look forward to serving you again in the future. Have a great day! 😊
Sara Mcmurry2026.03.09
Place was clean. Staff were so friendly. Work was quick and it was a job well done.
Thank you so much for taking the time to leave us such a glowing review, Sara! We're thrilled to hear that you had a positive experience at Bullet Automotive - Brighton. We take great pride in keeping our shop clean, providing top-notch customer service, and ensuring efficient and quality work. Thank you for choosing us and we hope to see you again in the future. Stay safe and happy driving!
Clarence Walker2026.03.07
It took a bit to get my pickup figured out but they made it right. Thanks
Thank you for taking the time to leave us a review, Clarence! We're glad that our team at Bullet Automotive - Brighton was able to figure out the issue with your pickup and make it right for you. We appreciate your business and hope to see you again in the future. Drive safely!
Tammy Nelson2026.03.07
I'm a senior citizen on a fixed income and I had a passenger side mirror that was hit by a car when I was parked at Walmart...no note. I bought a new mirror and took my car to Bullet without an appointment. They put it on within 39 mins time. Cost me less than $100. I'm very happy and recommend Bullet Auto repair.
Hi Tammy, thank you so much! We are so glad to hear that we were able to quickly and affordably repair your passenger side mirror. Our team at Bullet is committed to providing high-quality service to all of our customers. We appreciate your recommendation and hope to see you again in the future for any of your automotive needs. Thank you for choosing Bullet Automotive!
VehiCross Girl2026.03.06
Bullet has always been good to us. John and Brandon did an excellent job on our repairs and oil changes. Katelynn was amazing to deal with. She explained everything in detail. Thank you
3/6/2026
John and Katelynn thank you for fitting us in and taking care of our repair needs. You always go above and beyond. We truly appreciate it.
الرد من Bullet Automotive & Diesel - Brighton2025.09.17
We are so happy to hear that our team at Bullet Automotive in Brighton provided excellent repairs and customer service for you. We will be sure to pass along your kind words to John, Brandon, and Katelynn. Thank you for choosing us for your automotive needs!
Sidney Bird2026.03.03
Prompt response and service. Bullet gets all my cars.
Thank you so much, Sidney! We are so glad to hear that you received prompt responses and service! We look forward to assisting with all of your future automotive needs! We appreciate your business and we appreciate you!
Ruben Garcia2026.03.02
Awesome service very transparent on everything recommend this shop 100%
Thank you, Ruben! It's great to hear that you had an awesome experience with our team at Bullet Automotive in Brighton. Transparency is one of our top priorities, so we're glad you appreciated that aspect of our service. We truly appreciate your recommendation and are grateful for your support. Thank you again for choosing our shop and we look forward to providing you with top-notch service in the future. Take care!
Steven Lepper2026.02.23
Great service; impressive integrity. They realized a part cost less than originally quoted and returned the difference. Glad to see that ethics are still alive and well at this company.
Hi, Steven! At Bullet Automotive, we strive to always provide 5-star, honest service. We truly appreciate your support and thank you for choosing us as your trusted automotive repair shop in Brighton.
Roy Montoya2026.02.18
I took my truck to a Ford dealer to get a quote on repairing lifter phasers on my 2018 F150. The quote was $5500. I then called Bullet and they told they have done many of these jobs previously and quoted $4100. Fair price, which makes sense since we all know dealerships charge more than other service centers. I told them that I was going out of town the following week and dropped the truck off at their shop on Saturday evening. I get a call from Bullet on Monday and they said the price was going to be ~$5400. I agreed to have them do the work since they are local to the city i live in, and had previous work done by them with no issues.
After the initial quote of $5400 they called and told me the left valve cover was cracked and they had to replace it. The additional cost was ~$450 for the cover and labor.
I picked the truck up when got back in town and after driving it over 25 miles I smelled oil burning when I stopped. On short trips I didn't smell the oil burning. I gave them the benefit of doubt and thought maybe the burning oil was excess from the work performed. Once I realized the engine was leaking, I called them and scheduled an appointment for 5 days later. They send me a quote for $795 (labor $555) to replace the right valve cover, saying it was also cracked and needed to be changed. They removed this valve cover to repair the lifters and either didn't inspect the cover properly before reinstalling it or they cracked while installing it. I argued with them in regards to the fact that they just had the engine apart and I shouldn't be responsible for additional labor. They agreed to reduce the cost of labor by 50% which was not acceptable to me. I just overpaid them $343 for the job. Interstate I25's quote was $5500 and they would have replaced both plastic valve covers knowing they are suspect to leaking after removing and reinstalling. I trusted Bullet to do this job correctly and paid them to remove the valve covers and reinstall properly. They did not do the job properly when they reinstalled the right valve cover and are refusing to warranty their work. I drove the truck 400 miles between visits and because of that "many" miles the work was not covered under warranty.
Below is a response to my Google Maps review from the owner Stephanie Corbin.
"During disassembly, the left valve cover was found to be cracked and was replaced. The right valve cover showed no visible cracks, leaks, or signs of failure, at that time, which is why it was not replaced. We do not replace components that are not failed, or showing evidence of failure..."
When I picked up the truck I put a penny on the counter and stated, "Just and FYI, this is the last penny you'll ever get from me". Apparently this was "combative" to them and the owner posted the following to my google maps review.
"When you picked up the vehicle, you were combative in the front office in the presence of another customer." Stephanie Corbin.
I'll let you be the judge, but I highly recommend not trusting this company with repairs on your vehicles. They do not warranty their work after doing a job incorrectly.
We are truly sorry this situation ended the way it did. That timing repair was a major job, and we understand that after investing nearly $6,000 in repairs, any additional issue is frustrating.
For clarity, during your January repair we completed the following:
*Full system diagnosis and courtesy inspection
*Replacement of timing chains, tensioners, guides, phasers, and all timing-related components
*Replacement of all associated gaskets and seals related to that repair
*Oil change with new filter
*Coolant system service
During disassembly, the left valve cover was found to be damaged and was replaced. The right valve cover showed no visible cracks, leaks, or signs of failure at that time, which is why it was not replaced. We do not replace components that are not failed or showing evidence of failure — especially when customers are already concerned about repair costs.
As you mentioned in your review, you WERE already upset about the increase in cost, though this is very common when we get into a repair and find additional failed components (this would have been similar at the dealership), and why we state on the estimate that estimates are an approximation only. This is also why we submitted a revised estimate to you for your authorization prior to beginning any work--authorization you provided with a digital signature.
Approximately 400 miles later, you returned with a burning oil concern. At that time, the right valve cover was found to be cracked. These covers are plastic and unfortunately known to crack over time due to heat cycling. The right valve cover was not replaced during the original repair, and therefore it would not fall under warranty for work that was not performed.
That said, we still attempted to work toward a resolution:
*We waived the diagnostic fee for the second visit ($185).
*We offered to split the cost of the valve cover replacement 50/50, which would have brought your overall cost in line (at 50/50, just under $400) with what it would have been had both covers been replaced during the original repair.
Our goal was to find a reasonable compromise, not to argue responsibility.
I do, however, need to address the interactions with our team. During both phone and in-person conversations, the communication became extremely hostile. When you picked up the vehicle, you were combative in our front office in the presence of another customer, and that behavior was captured on video. We understand that frustration can happen, but we do not tolerate disrespectful or aggressive conduct toward our staff. Our team remained professional throughout the interaction and attempted to offer solutions despite the tone of the conversation.
We did already respond to the review you posted under our Jessup location--our Brighton shops operate as one entity with shared management, technicians, and standards. Across our Brighton locations, we have earned over 500 Google reviews with a 4.9 average, reflecting the consistent service and long-term relationships we’ve built in this community. We take that reputation seriously and work hard every day to maintain it.
We stand behind the work we perform and the parts we replace. In this case, the timing components and associated repairs were completed properly, and the later failure involved a separate component that was not leaking or defective at the time of service.
We regret that we were unable to reach an agreement and wish you the best moving forward.
Thank you for your kind words, John! We are delighted to hear that you had an excellent experience with our service repairs. Our team at Bullet Automotive - Brighton takes great pride in providing professional and efficient services, and we are glad to know that you were satisfied with our scheduling and updates. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Alex Reimer2026.02.10
Trustworthy shop, transparent with the process and prices. It’s nice to have something like that in the community
Thank you so much for taking the time to leave us a 5-star review, Alex! We are thrilled to hear that you found Bullet Automotive - Brighton to be a trustworthy and transparent shop. We strive to provide our community with the best service possible, and it's wonderful to know that we have met your expectations. We look forward to serving you again in the future!
Yasamine “Yassi” Zabi2026.02.06
Friendly knowledgeable amazing staff definitely will be referring friends and family
Thank you so much for taking the time to write us a 5-star review, Yassi! We are thrilled to hear that our staff provided you with excellent service and knowledge during your visit to Bullet Automotive - Brighton. We truly value your support and appreciate you referring friends and family to our location. Your loyalty means everything to us and we look forward to serving you again in the future.
Paul Sullivan2026.02.02
I very much enjoyed the service, it was quick, fairly priced and easy hey gave an honest evaluation of my vehicle’s status without trying to pull push unnecessary maintenance. I will definitely be back!
الرد من Bullet Automotive & Diesel - Brighton2026.02.03
Thank you for taking the time to leave us a glowing review, Paul! We are thrilled to hear that you had a positive experience at Bullet Automotive in Brighton. Our team takes pride in providing efficient, fairly-priced, and honest services to our customers. We look forward to seeing you again in the future. Drive safely!
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