Walked in with my family excited to test drive the Outlander, but was turned away by Raj for not carrying two sets IDs of the driver.
Just a driver’s licence wasn’t enough.
A frustrating and disappointing experience for the whole family.
Reply from Budget Car Sales (Manukau)
2026.06.13
Hi Sam,
We apologise for the inconvenience. Unfortunately our Insurance Company requires 2 forms of verifiable Identification. Budget Cars would hate for there to be an accident in one of our cars on test drive and the customer to find out they are not insured. We understand your disappointment and apologise again.
Regards
Arthur Rutherford
Director, Budget Car Sales
We apologise for the inconvenience. Unfortunately our Insurance Company requires 2 forms of verifiable Identification. Budget Cars would hate for there to be an accident in one of our cars on test drive and the customer to find out they are not insured. We understand your disappointment and apologise again.
Regards
Arthur Rutherford
Director, Budget Car Sales