Brick Management and Lettings Reviews

Maris Susts 2026.10.04

     

Reported leak 27 Aug → no action for weeks → still waiting — unprofessional and slow I reported a leaking ceiling at my rental property to Brick Management and Lettings on 27 August 2026 through their official system. Water comes through the ceiling every time it rains — this is a clear maintenance and safety concern. What has happened since: No response or acknowledgement for weeks despite repeated phone calls that went unanswered They eventually emailed claiming difficulties contacting contractors First contact with a contractor only on 23 September 2026 — nearly a month after my original report Inspection is now scheduled for 9 October 2026 — well over FIVE WEEKS after I first reported the issue Throughout this entire period, the leak has remained unfixed. Every rainfall causes water to enter the property — risking ceiling damage, electrical hazards, damp, mould, and damage to my belongings. Under the Landlord and Tenant Act 1985, repairs like this should be addressed promptly. Taking over five weeks just to get someone to attend is completely unacceptable and shows poor organisation, communication, and total disregard for tenant welfare. I should not have had to chase repeatedly and wait this long for an urgent issue to be acknowledged and scheduled. If you value responsiveness and proper property maintenance, think carefully before dealing with this agency.
Date of experience: 04 October, 2026

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Lauren Pattinson 2026.09.25

     

I had a really positive experience with Catherine when viewing the studios. They were friendly, professional and very helpful throughout the viewing, taking the time to show me around properly and answer all of my questions. They were knowledgeable about the property and made the whole process feel easy and straightforward. I really appreciated their time and would definitely recommend them to anyone looking for a new studio in the city.

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Lottie Greenlees 2026.09.22

     

Clive and the Brick Management Team have been brilliant from the start and made the whole process of securing our apartment seamless and stress-free. We love our new place and its perfect for us! Clive was great, super helpful and prompt with any responses to our questions - and continues to be! As mine and my partner first rental, we felt completely supported and in safe hands. Thank you. :) Would highly recommend!!

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Siddhesh 2026.09.07

     

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Raziq 2026.09.03

     

Moving house is usually stressful, but Danielle made it an absolute breeze! She was incredibly helpful, proactive, and put me completely at ease from start to finish. I couldn't have asked for a better letting agent, thank you so much for all your hard work!

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Annie Higgins 2026.09.02

     

Our agent Danielle was exceptionally friendly, responsive and helpful throughout the process! I found the use of virtual assistants and bots in the referencing process awkward and excessive - those steps certainly could have been simple forms - but Danielle was always able and willing to help when the system was complicated.

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Ayla Hakeem 2026.08.31

     

I had the pleasure of meeting Katherine who helped us with a viewing at Melbourne Studios. She was lovely and personable- explaining everything in detail. She also gave us the relevant information and helped with the booking. Due to circumstances, the booking could not go through due to no fault of Katherine or Brick, as a result I was no longer renting with Melbourne studios. But she was absolutely lovely in liasing on my behalf with Melbourne Studios and helped me get my holding fee back- (this was an exceptional situation and not the norm). I was impressed with how professional and reassuring she was of my situation despite me choosing to not go ahead with the booking. This is the true test of a good business and its employees- when they are professional and help you even when you will no longer require their services. Recommend!

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Gabi Thomas 2026.08.30

     

Can’t fault my experience moving into my new flat with Brick! Danielle was amazing, and made the whole thing incredibly easy!

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Jo Faulkner 2026.08.29

     

Excellent support from Clive who was patience personified and did all he could

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your kind review. We’re delighted to hear that Clive provided you with such patient and supportive service throughout the process. We’ll be sure to pass on your lovely feedback to him.

Natti 2026.08.29

     

I have just moved into a flat managed by Brick, the completed the works I asked for to a good standard and communicated with me brilliantly throughout the process.

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Reply from Brick Management and Lettings 2026.08.30

Thank you for taking the time to leave your review. We’re very pleased to hear that the requested works were completed to a good standard and that you were kept well informed throughout the process. Providing clear communication and ensuring our managed properties are properly prepared for our tenants are important parts of the service we aim to deliver.

Alex Tomlinson 2026.08.28

     

Fantastic experience with Brick Management and Letting. Danielle made the entire process so easy and was helpful in answering questions I had. Highly Recommend!

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your fantastic review and recommendation! We’re delighted to hear that you had such a positive experience and that our team made the whole process easy and straightforward. We really appreciate your feedback and wish you all the very best!

Abdul Azeem 2026.08.28

     

Very professional and helpful throughout the procedure of renting. Would definitely recommend

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your kind review and recommendation! We’re delighted to hear that you found the team professional and helpful. We really appreciate your feedback!

Nanya ChiChi 2026.08.28

     

had a really positive experience with Brick Management, especially with Danielle who handled my my renting process and move-in. She was incredibly patient throughout the whole process, taking the time to answer all my questions and accommodate my requests – no matter how small. As a first-time renter, I had a lot of concerns, but she made everything feel straightforward and stress-free. I genuinely appreciated her clear communication and friendly approach. Highly recommend!

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your fantastic review and recommendation! We’re delighted to hear that Danielle made your first renting experience so straightforward and stress-free. Her patience, clear communication and friendly approach are exactly the standards we pride ourselves on.

Andrew Gordon 2026.08.20

     

Catherine was very helpful and showed all the different amenities and options for me. She also made the progress very smooth through replying quickly and offering me other studios to fit my needs

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your lovely review! We’re delighted to hear that Catherine took the time to understand your requirements, explain the different options available and make the whole process as smooth as possible.

Hakeem Majid 2026.08.19

     

Great communication and very smooth process - I dealt with a pleasant lady named Catherine who was ever so helpful.

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your kind review! We really appreciate your feedback.

Gary Smith 2026.08.19

     

I cannot thank Catherine enough for her attention to detail and prompt replies when booking a parking space in Newcastle. Super polite and efficient; thank you Catherine!

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your wonderful review! We’re delighted to hear that we provided such a prompt, efficient and professional service.

Mohamed Armoush 2026.08.18

     

Great experience with Brick Management. Catherine has been really helpful throughout the process, always friendly, responsive and happy to answer any questions I’ve had. She’s made everything straightforward and easy to understand, which I really appreciate. Would definitely recommend!

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your fantastic review and recommendation! We’re delighted to hear that you found the whole process straightforward and we provided such a friendly and responsive service.

Caitlyn Orchard 2026.08.14

     

Catherine was so lovely showing us around lettings and very helpful when booking our flat

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your lovely review! We’re delighted to hear that Catherine was so helpful throughout your viewings and when securing your new flat. We wish you all the very best in your new home!

Sinchana Shetty 2026.08.12

     

Catherine was very helpful and showed us around the property. Had a great experience with them

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your kind review! We really appreciate your feedback and wish you all the best.

Ayub Farah 2026.08.12

     

Great experience with Brick Management and Lettings, thanks largely to Catherine. She was extremely helpful in finding the right rental property, took the time to understand what I was looking for, and was responsive and professional throughout. Highly recommend!

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Reply from Brick Management and Lettings 2026.08.30

Thank you for your fantastic review and recommendation! Providing a professional, responsive and personal service is incredibly important to us, and it’s great to hear that Catherine delivered this throughout your property search.