Verified Company
Amanda Sasso ....As a salesperson,, I highly recommend her. Her knowledge, expertise and the way she treated us..,,,Top Shelf.. and Carlee KIng, Just a pleasure to work with... Thanks you two I'll definetly be back to Bourgeois Nissan for our next vehicle.
Reply from Bourgeois Midland Nissan
2025.09.17
Hey Gill, thank you so much for the amazing feedback! We’re thrilled to hear that Amanda and Carlee made your experience such a positive one. We'll be sure to pass along your kind words to both of them. Look forward to seeing you again at Bourgeois Midland Nissan for your next vehicle!
Less than a year into owning my new Nissan, and I'll never buy another one after my service experience!!
Don't waste your time at bourgeois Nissan because you'll be treated like garbage once you own the vehicle and have to return for service!!
The most frustrating experience ever!
Thanks for nothing guys
Reply from Bourgeois Midland Nissan
2025.01.02
Hi Larry,
Thank you for taking the time to share your amazing experience! We’re thrilled to hear how much you’re enjoying your new Sentra SR Premium and that Simon and the team provided such outstanding support. It’s great to know that even the smallest concerns were handled quickly and to your satisfaction. We’ll be sure to pass along your kind words to Myles for ensuring your vehicle looked its absolute best. Enjoy every mile in your new ride, and we’re here whenever you need us!
Thank you for taking the time to share your amazing experience! We’re thrilled to hear how much you’re enjoying your new Sentra SR Premium and that Simon and the team provided such outstanding support. It’s great to know that even the smallest concerns were handled quickly and to your satisfaction. We’ll be sure to pass along your kind words to Myles for ensuring your vehicle looked its absolute best. Enjoy every mile in your new ride, and we’re here whenever you need us!
Today I unfortunately ran over a sharp piece of metal and ended up with a flat tire. I bought my Nissan about a year ago and luckily still had some warranties in place. I contacted Ryan in the service department and he was incredibly helpful and got me in contact with the roadside towing service through Nissan that was easy to navigate. When I arrived at the dealership Ryan had all of my paperwork ready to go and throughout the day he went above and beyond to have my tire replaced and in a timely manner. I reached out requesting a shuttle service back to the dealership, thinking this request would be rejected, as it was close to the end of the day, but Ryan was able to set up the shuttle to bring me back. The shuttle driver "Jim" was fantastic and worked passed the end of his shift to get me back to the dealership. Thank you so much to both employees, who made a bad situation much better and they both made the entire process easy and the entire experience beginning to end was smooth.
Reply from Bourgeois Midland Nissan
2025.08.22
Good afternoon Lori, thank you so much for sharing your experience! We're sorry you had to deal with a flat tire, but we're glad to hear that Ryan and Jim were able to turn your day around. Thank you for trusting Bourgeois Midland Nissan, we’re here for you anytime!
**UPDATE**
FROM HERO TO ZERO (or 1, 0 wasn't an option)
You can see from my previous review (that i left at the bottom) that things have changed massively. Other then that initial feeling and impression. Nissan, it's managers, staff and service have been nothing but ABSOLUTELY TERRIBLE!! I cannot stress how bad it's been.
1 - Service/vehicle - the vehicle from day 1 had this crazy loud grinding squealing noise when backing up. They advised us, oh it's just a normal sound vehicles make. You could hear this thing from 3 blocks over. I asked twice to have it looked at and they refuse to accept anything is wrong. In addition to a backup camera/sensors that seem to be on the fritz, and upholstery not done properly, able to actually cut you.
2 - administration - Staff not knowing how to read and work their own system. Providing new service quotes over $1000 more then the cost. Then blaming me and the computer for them not giving me the right information.
3 - Sales - won't say much as most communication happened back when we originally leased the vehicle. However, careful what you do. Falsely lead you on, embellish perks and incentives and minipulate/lie to get you to sign. I understand, partly our fault, should have read all the fine details and confirmed the perks and options. I guess I just expected truth and integrity.
4 - Management - Once the misrepresented/lied about information was brought to their attention. They refused to take ownership, backed the employee who's no longer there that did it all, threw Nissan under the bus stating verbatim " it's Nissan doing it, not us ". While also proving that while they claim client focused, they are full of it.
We went to Bourgeois Nissan because of the reputation, reviews and what kind of dealership they claim to be. From top to bottom, never again. One of, if not, the worse experiences and service I've had.
It was a long review but I hope people read it and heed the warnings and shop elsewhere, I know I will.
Previous- Had a pleasure of work with Brady to find a new vehicle. He was extremely accommodating, knowledgeable and friendly. After working with us for a bit of time we found a vehicle we liked and he helped make it work for us. Never felt pressured, which can be rare at a car dealership. We were happy to give Brady and the dealership our business.
Reply from Bourgeois Midland Nissan
2021.05.19
That is outstanding, Collin! Brady is a very genuine sales person and is really great at making sure his customers are looked after and not pressured into anything. I will be passing this great review onto Brady and the team and encourage you to pass along this great experience to your friends and family, we would love to give them the same level of service you received!
Ryan was very understanding of my circumstances (with my husband very sick and needing treatment at the RVH. Loan me a car, so I could drive my husband in comfort, in 42 + humid day. While my vehicle with broken AC was in the shop being fixed. Thank you
Reply from Bourgeois Midland Nissan
2025.06.30
Marilyn, thank you for sharing your experience. Wishing you both all the best, and please don’t hesitate to reach out if you ever need anything!
We were looking to buy our 3rd Nissan vehicle and we were looked after with EXCELLENT customer service. All of the staff were very professional and they spent the time explaining in detail everything including all warranties and options, so we could make a decision best for us.
Chris and Simon helped us through the entire process and we left feeling very good and happy about our new Nissan purchase.
Thanks again to the team at Bourgeois Midland Nissan!!! We look forward to picking up our new vehicle soon!!!
Sincerely,
Kevin and Leah
Reply from Bourgeois Midland Nissan
2025.06.30
Thank you so much, Kevin and Leah! We can’t wait to see you again when you pick up your new ride, enjoy it! And thanks for being part of the Bourgeois Midland Nissan family!
My experience having my car serviced yesterday was very good. Meryssa Duquette was very pleasant and efficient.
Reply from Bourgeois Midland Nissan
2025.06.24
Hey Lesley, thanks so much for sharing your experience. And so glad our team took great care of you. We can’t wait to see you again soon!
Chris, Carlee and darling Henry are amazing reps for the dealership.
Considerate knowledgeable and kind.
Love my Bluey 💙
Reply from Bourgeois Midland Nissan
2025.06.21
Helen, thanks so much! Chris, Carlee, and Henry will love hearing this. We’re glad you’re loving it, enjoy! 💙
Waited 1hr40 mins for an oil change. Next time I will book first appointment of the day.
Reply from Bourgeois Midland Nissan
2025.06.21
Hey Shirley, thanks for hanging in there! Sometimes the oil change can take around that long to make sure everything’s done right. We appreciate your understanding and are always here to help make your next visit smooth!
Had an awesome experience at this Midland Nissan dealership! From the moment I walked in, the team was friendly, welcoming, and made me feel like a VIP. The team was super knowledgeable and helped me find the perfect car that fits my style and budget. The whole process was smooth and fun—no pressure, just good vibes! I’m loving my new Nissan and can’t recommend this place enough. Thanks for making my car buying journey so great! 🚗🎉
Reply from Bourgeois Midland Nissan
2025.06.21
Hey Robin, thanks a lot! We’re super happy you had a good experience with us. Enjoy the new car and don’t hesitate to reach out if you need anything!