Verified Company
The service advisors at Bourgeois were not only well informed and courteous but very sympathetic to my problems.
They not only repaired my vehicle but made sure I was able to be available for my meetings out of town. My compliments to everyone at Bourgeois.
Reply from Bourgeois Motors Ford
2025.11.26
Barry, we're glad we could repair your vehicle for you and get you back out on the road! Thanks for the review, and let us know should anything else come up.
Thank you to Greg for your amazing customer service and helping me find a new car. My previous vehicle repairs were adding up but could not afford a large SUV, he found me a small SUV that still accommodates my children and the hockey bags. Thank you so much for coming to my rescue and answering my message on a Saturday morning. That you Camron for going through all the paperwork over the phone. Thank you to the amazing delivery driver who up north to bring me my new wheels and take the old back.
Thank you all for making 2025 a better year.
Reply from Bourgeois Motors Ford
2025.11.26
Anita, thanks for your kind review! We're so happy we could help you out, and find the perfect vehicle for you and your children. Please don't hesitate to let us know if there's anything more we can help with.
I scheduled an 8 AM appointment at Quick Lane (Bourgeois Motors Ford in Midland) to have my snow tires installed, four bolts replaced on the engine splash guard, and a slow coolant leak diagnosed. I dropped my car off at 5 AM using the key drop box.
When I returned at 3 PM after work, my car was exactly where I had left it—untouched. Not a single task had been started. Only after I said I would need to take my car elsewhere did they finally bring it into the shop. They changed the tires and then presented me with a $431 estimate to replace the splash guard and bolts, and an astonishing $978 estimate to fix a “leaking” water pump.
I told them the splash guard was less than a year old, and the service advisor responded, “Oh, that shouldn’t be on there then” which did nothing to inspire confidence.
I literally just needed them to install 4 bolts in the splash guard but they said they didn't have them in stock which I understand.
The next day I took my car to a reputable independent shop, where the coolant issue was properly diagnosed within 1 hour of me dropping it off as opposed "Quick Lanes" to 7 hours.
There was a small crack in the coolant reservoir.
The total cost? $282.06. Not nearly a thousand dollars for a water pump I didn’t need.
Based on this experience, I strongly advise avoiding Quick Lane at Bourgeois Motors Ford in Midland. Whether the problem is indifference or incompetence, the outcome is the same: unnecessary upselling, inaccurate diagnostics, and a clear lack of professional care. I will not be returning, and I recommend others take their vehicles elsewhere.
The first two pictures are price quotes from Quick Lane (Ford) and the third is the price that I paid at the other shop.
Total:
$1,409.88 (Quick Lane)
vs
$282.06 (Independent shop)
Reply from Bourgeois Motors Ford
2025.11.21
Hi Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened during your visit.
When your vehicle was in our shop, our technician performed a coolant system pressure test, which is the standard diagnostic procedure when a coolant leak is suspected. During this test, we observed a definite leak coming from the water pump area, which is why the estimate for water pump replacement was provided. Our recommendations were based strictly on the results of that pressure test and the leak detected at that time.
We would like to extend an offer to you to bring your car back in at no charge to you so we can perform the pressure test again and show you the leak at the water pump.
Regarding the splash shield bolts, it’s correct that we did not have the specific hardware in stock that day which is why we were unable to complete that portion of the repair during your appointment.
We fully understand your frustration with the delay in getting your vehicle into the shop, and we apologize that your service experience did not meet your expectations. It would appear that your original appointment was scheduled for 3 pm for just the seasonal tire installation. When you called back to add the coolant leak inspection, I think there may have been a miss communication on our part as to the expected time of completion. Customer trust is extremely important to us, and we will be reviewing the details of your visit to ensure improvements are made.
If you would like to discuss your concerns further or review the findings from the pressure test, we would be more than happy to speak with you directly.
Thank you again for your feedback.
Greg Bertram
Service Manager
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened during your visit.
When your vehicle was in our shop, our technician performed a coolant system pressure test, which is the standard diagnostic procedure when a coolant leak is suspected. During this test, we observed a definite leak coming from the water pump area, which is why the estimate for water pump replacement was provided. Our recommendations were based strictly on the results of that pressure test and the leak detected at that time.
We would like to extend an offer to you to bring your car back in at no charge to you so we can perform the pressure test again and show you the leak at the water pump.
Regarding the splash shield bolts, it’s correct that we did not have the specific hardware in stock that day which is why we were unable to complete that portion of the repair during your appointment.
We fully understand your frustration with the delay in getting your vehicle into the shop, and we apologize that your service experience did not meet your expectations. It would appear that your original appointment was scheduled for 3 pm for just the seasonal tire installation. When you called back to add the coolant leak inspection, I think there may have been a miss communication on our part as to the expected time of completion. Customer trust is extremely important to us, and we will be reviewing the details of your visit to ensure improvements are made.
If you would like to discuss your concerns further or review the findings from the pressure test, we would be more than happy to speak with you directly.
Thank you again for your feedback.
Greg Bertram
Service Manager
Greatest Dealership I've ever encountered. Everyone makes you feel like you are the only customer in the building. Always a caring attitude and follow up. Would strongly recommend to anyone. Thanks
Reply from Bourgeois Motors Ford
2025.02.19
Thank you, Ross! We’re thrilled to hear that our team made you feel valued and provided a great experience. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Very professional and courteous. Sales team left no stone unturned. Very happy with my experience.
Reply from Bourgeois Motors Ford
2025.01.06
Thank you, Trevor, for your fantastic feedback! We’re thrilled to hear that our sales team provided a professional and thorough experience. Your satisfaction means a lot to us, and we’re glad we could make your experience a positive one. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Reply from Bourgeois Motors Ford
2025.11.24
Hi Peter,
We’re sorry to see that your recent experience didn’t meet your expectations. Our team at Bourgeois Motors works hard to provide excellent service, and we’d really appreciate the opportunity to learn more and make things right.
If you’re open to it, please reach out to us directly at (705) 526-2278 or feedback@bourgeoismotors.com so we can better understand what happened and how we can assist you.
Thank you,
The Bourgeois Team
We’re sorry to see that your recent experience didn’t meet your expectations. Our team at Bourgeois Motors works hard to provide excellent service, and we’d really appreciate the opportunity to learn more and make things right.
If you’re open to it, please reach out to us directly at (705) 526-2278 or feedback@bourgeoismotors.com so we can better understand what happened and how we can assist you.
Thank you,
The Bourgeois Team
Awesome experience. Service above and beyond. Thank you to Chris Pudicombe and Luke the Technician
Reply from Bourgeois Motors Ford
2024.02.21
Thank you so much for the 5-star review, William! We're thrilled to hear that you had an awesome experience with us. Providing exceptional service is our top priority, and we're delighted that we were able to meet your expectations. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again soon!
Great experience dealing with Evan and Cameron and all the staff. Very friendly, honest and straight forward. Exactly what you want with a vehicle purchase! I would highly recommend them! Thanks again
Reply from Bourgeois Motors Ford
2025.11.14
Thanks for sharing your experience with our staff, it's much appreciated! Enjoy your vehicle, and let us know if we can assist with anything more.
I recently purchased my very first car - a 2025 Ford Bronco Sport from Bourgeois Ford and I couldn’t have asked for a smoother experience. I worked with Greg, who was incredibly helpful from start to finish. He answered every question I had and made the entire process stress-free.
I also worked with Dan from finance, who walked me through the purchasing process clearly and professionally. Both of them made me feel at ease with my decisions.
Even though I live quite far from this location (over 2 hours) the team went above and beyond to help. When I had trouble finding a ride to pick up the vehicle, Greg coordinated delivery straight to my home. The two gentlemen who dropped off the car (one of them being Tom) were extremely kind, handled the vehicle with care, and made sure I was completely satisfied before leaving.
This level of service is rare, and I would happily recommend Bourgeois Ford and especially Greg, to anyone looking to purchase a vehicle. Thank you again for such a positive experience!
Reply from Bourgeois Motors Ford
2025.11.08
Kacey, thank you for sharing your experience with us. We're glad we could make your first car buying experience such a memorable one! Let us know if you need anything more, thanks again, and enjoy your Bronco Sport.
Had an amazing experience! Evan took care of our needs and was so professional . I felt relaxed and trusted him and the dealership . We are so happy with our vehicle and the positive experience ! We highly recommend this dealership ! They went above and beyond ! Many many Thanks ! We know where to come when we purchase our next vehicle !
Reply from Bourgeois Motors Ford
2025.11.08
Mary-Ann, we're so happy that you felt so comfortable at our dealership and purchasing your vehicle! Thank you for the nice review and 5 star rating.
Chad and AJ have guided me through 3 vehicles now and every time I've been treated as if I was family and felt like I was priority number 1 during the purchasing experience. Kevin, in the back office, explained everything thoroughly. He, Chad and AJ ensured I was making the necessary and correct decisions for what was important to me, the longevity, and the functionality of my vehicle, keeping me on the road!
Reply from Bourgeois Motors Ford
2025.11.08
Craig, we appreciate you coming back to us for your vehicles! Thanks for the review, and we're here for you whenever you need your next one.