Verified Company
Advertisement
**Fast and Friendly Team**
We had a lovely ski hire experience with Francois and his colleagues. Two adults and two children catered for quickly on the busy 'changeover day'. Option to leave ski's in store overnight saved carrying lots of kids ski's around town. Francois also identified some preferential ski's for my wife to cater better for her style of skiing on day 3.
Thanks All - Au revoir
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2025.02.28
Thanks John for your feedback. Hope to see you soon
Not very helpful. As a first time skier, the shop didn’t help us at all. They didn’t measure our feet and just gave us boots which were really big in size for me and my son and caused us to not have a good first experience.
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2025.02.28
Hi Barsa,
We are very sorry for your experience in our shop.
As explained, we do not understand why you did not come back to the shop during your 6-day stay if your ski boots did not fit exactly your feet. We asked you at the departure if everything was OK, and you said yes, you came back 6 days later and it was not good enough for you.
We do not know what we could do better even if you said that we did not measure your feet at the departure, but we had your boot size in the reservation forms and, again, asked you if it was the right size when you tried them on.
We are very disappointed with your one-star rate regarding the effort we deliver to all our customers, beginners first.
Best regards
We are very sorry for your experience in our shop.
As explained, we do not understand why you did not come back to the shop during your 6-day stay if your ski boots did not fit exactly your feet. We asked you at the departure if everything was OK, and you said yes, you came back 6 days later and it was not good enough for you.
We do not know what we could do better even if you said that we did not measure your feet at the departure, but we had your boot size in the reservation forms and, again, asked you if it was the right size when you tried them on.
We are very disappointed with your one-star rate regarding the effort we deliver to all our customers, beginners first.
Best regards
Super service et équipe souriante pour Bossonnet Pro Shop situé juste en dessous de l’arrivée du télémix du Bossonnet. Travail très pro et réparation express de ma chaussure de ski qu’il a fallu repercer pour ajuster le serrage. Je recommande sans hésiter
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2025.01.06
Merci Marc. Au plaisir de vous revoir
Advertisement
Service excellent, tout comme le matériel. Les réglages ont été parfaitement adaptés au poids de chacun.
L'accueil tout comme le personnel était incroyable
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.09.09
Merci David pour votre retour, toute l'équipe a été ravie de vous accueillir.
Thanks to Olivier for his help with my bike when we were passing through town back in June. He was such a big help and so friendly! And it was nice to talk bike touring with him. He definitely deserves a raise! Thanks again for making my day!
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.09.09
Merci Tina pour votre retour, les remerciements seront transmis à Olivier.
Suite à une panne de mon VTTAE SCOTT , ce magasin s'est efforcé de trouver une solution, malgré qu'il ne soit pas revendeur de cette marque et ils ont réussi. Merci pour ce sens du service. Je recommande!!
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.09.01
Merci beaucoup Loïc pour votre retour et merci de la part de notre mécano pour le geste complémentaire que vous lui avez offert. Au plaisir de vous revoir
Advertisement
Super service pour la location de vélo de montagne! En tant que quebecois, on a été accueilli comme des amis par Olivier et son équipe! Velos top, équipement top et conseils sur les sentiers en plus! Si nous revenons à la Clusaz, nous reviendrons c’est certain!!
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.08.12
Merci Claude pour votre message, votre gentillesse et votre bonne humeur. Au plaisir de vous revoir
Super magasin avec une équipe sympa qui est a l écoute et de très bons conseils
Très bon entretien des vélos
Flexibilité et disponibilité. Mon fils a eu la possibilité de laisser vélo DH du temps de midi a la boutique.
Je recommande vivement
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.08.12
Merci Céline. Au plaisir de vous revoir
Advertisement
Nous avons loué ce jour 4 VTT DH pour nos 2 enfants, et nous. Accueil conseils au top. Les VTT étaient super bien réglés et top qualité. Nous vous recommandons vivement ce magasin. Céline et Jérôme.
Reply from Bossonnet Pro Shop-Location ski snowboard VTT La Clusaz
2024.07.05
Merci Jérôme pour votre retour très apprécié par l’équipe. Au plaisir de vous revoir.
Advertisement