Verified Company
As with any awesome product, at some point there may be a warranty issue, as we encountered. Tegan and her team made sure we were sorted with a quick replacement stabiliser to get us back on the road. Fantastic service, product and follow up.
Reply from BOS Jockey Wheels
2025.12.09
Hi there,
Thank you so much for sharing your experience! We’re really glad to hear that Tegan and the team were able to get you sorted quickly so you could get back on the road without hassle.
Supporting our customers is just as important as building quality gear, and feedback like yours lets us know we’re on the right track.
Thanks again for taking the time to leave a review, and safe travels ahead!
Thank you so much for sharing your experience! We’re really glad to hear that Tegan and the team were able to get you sorted quickly so you could get back on the road without hassle.
Supporting our customers is just as important as building quality gear, and feedback like yours lets us know we’re on the right track.
Thanks again for taking the time to leave a review, and safe travels ahead!
BOS seriously has the best product followed by the best customer service. We’ve had our BOSjockey for a few years and it needed an upgrade, so I sent them an email explaining the problem. They instantly knew what we needed and sent out the parts with super easy instructions. Honestly, the backup service is incredible.
The BOSjockey is hands down the best thing we’ve added to our caravan—saves us so much time and effort. Highly recommend it to anyone. Just make sure you get a BOS! Cheers & Thank you. Maurice.
Reply from BOS Jockey Wheels
2025.12.08
Hi Maurice,
We really appreciate you taking the time to share your experience. It’s great to hear your BOS Jockey has been serving you well over the years, and we’re glad we could get the upgrade parts out to you quickly and easily.
We’re thrilled to hear the BOS Jockey has made caravanning easier for you — that’s exactly what we aim for!
Thanks again for the recommendation and for being part of the BOS family.
Safe travels,
The BOS Team
We really appreciate you taking the time to share your experience. It’s great to hear your BOS Jockey has been serving you well over the years, and we’re glad we could get the upgrade parts out to you quickly and easily.
We’re thrilled to hear the BOS Jockey has made caravanning easier for you — that’s exactly what we aim for!
Thanks again for the recommendation and for being part of the BOS family.
Safe travels,
The BOS Team
I was greatly impressed with my recent experience with BOS Jockey Wheels, when the BOS jockey unit that came with our used caravan stopped working, as the cogs on the top section began jumping the teeth. I rang their phone number on the jockey unit and was surprised to hear that they would cover the repair cost under warranty. They sent me the complete new top section with cogs and cover, as well as a video explaining how to replace it. I am very happy with the way it works now and highly recommend this company for their products and backup service.
Reply from BOS Jockey Wheels
2025.11.04
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with your BOS Jockey Wheel and that our team was able to assist quickly with your repair. It’s great to know the replacement process and video were helpful and that your unit is now working smoothly again. We truly appreciate your recommendation and your support!
— The BOS Jockey Wheels Team
— The BOS Jockey Wheels Team
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Australian owned, operated and made! I phoned this company when researching the best options for a permanent jockey wheel for the caravan. My first choice was a blackjack electric one, before speaking with Tegan from BOS; her advice and knowledge of their product was exceptional and her customer service was second to none. The Jockey wheel was made to order (here in Australia) and delivered in a timely manner. I couldn’t be happier with the jockey wheel, easy to install looks great and feels strong and sturdy and very user friendly. The user manual even has instructions on pulling it apart for repairs if required. So glad I chose this product, would recommend it in a heartbeat.
Reply from BOS Jockey Wheels
2025.10.06
Thank you so much for your fantastic review John, and for supporting Australian-made! We're thrilled to hear that your experience with BOS and our team — especially Tegan — exceeded your expectations. We take pride in delivering high-quality products but also knowledgeable, down-to-earth customer service.
We’re also glad you appreciated the detailed user manual — we believe in making things as simple and transparent as possible for our customers.
Safe travels,
The BOS Team
We’re also glad you appreciated the detailed user manual — we believe in making things as simple and transparent as possible for our customers.
Safe travels,
The BOS Team
I have been using a Bos jockey stand for a lot of years and I work it pretty hard. The gears needed replacing and I spoke with Tegan who was an absolute delight to deal with. She knew exactly what was needed and provided exceptional service with a bright and cheery disposition. Extremely rare to find in todays world. Received the parts and full easy to follow instructions in 24hrs. Much appreciated Tegan. Thankyou.
Reply from BOS Jockey Wheels
2025.10.07
Thank you for your kind words and continued support Martin! We’re so glad Tegan was able to assist you — we’ll be sure to pass on your feedback. It means a lot to us to hear that our service made a difference!
The service I received was more than one could imagine
Ordered part on Friday and paid for , dispatched Monday ( NSW) to Perth arrived at our address Wednesday morning
Wow can’t get better than that
Thank you BOS team - very happy
Reply from BOS Jockey Wheels
2025.10.07
Thank you for the great feedback Neil! We’re thrilled to hear you had such a smooth experience. The BOS team truly appreciates your support!
Had an issue with my 4 year old jockey wheel in that it had broken teeth on the gears. Dealt with Tegan at BOS who advised it was a warranty issue and that new gears would be posted to me at no cost.
The new gears arrived promptly and Tegan was in constant contact with me through the whole process.
Highly recommend their product and service.
Reply from BOS Jockey Wheels
2025.09.02
Thank you for your feedback Robert! Great to hear Tegan was able to help get the issue sorted quickly and keep you updated along the way. We’re glad the new gears did the trick and that your jockey wheel is back in action!
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So good to come across a company that backs there products with a fantastic after sales team,we had a problem with our BOS jockey wheel after giving us 3.5years faultless service
Tegan was very helpful ascertaining the fault and sending the parts to make it work like new,feeling very good with product and back up service well done all
Reply from BOS Jockey Wheels
2025.09.02
Thank you for your review Kevin. We pride ourselves on standing behind our products and providing the service to match, with a 5 year warranty on all of our products.
Safe travels and thanks again for choosing BOS!
Safe travels and thanks again for choosing BOS!
A huge thanks to Tegan at BOS - we were travelling in our caravan from Melbourne to NT and had a problem with our jockey stand. Spoke to Tegan and she arranged for the part to be shipped to our next stop at Coober Pedy. All fixed now - great service and friendly advice. Very happy customer.
Reply from BOS Jockey Wheels
2025.09.02
Thank you so much for your kind words! We're thrilled to hear that Tegan was able to assist you so efficiently during your travels. It’s always our goal to provide fast, friendly, and reliable service—especially when you're on the road and need support. We'll be sure to pass on your thanks to Tegan!
We just can’t thank Tegan, Bronwyn, and Scotty enough. After picking up our new van, we headed straight to BOS, where the team expertly fitted our BOS Jockey and stabiliser legs.
Having used a BOS Jockey on a previous van for over a decade—with completely hassle-free and reliable performance—we knew BOS was the only choice for us. This time, we were excited to upgrade with the addition of the stabiliser legs, and they’ve already proven their worth. The van is now rock solid with no movement, the system is incredibly easy to use, and the option to add extensions as needed is a huge bonus.
On top of that, having peace of mind knowing we can safely and easily change a tyre makes this one of the best decisions we’ve ever made.
We honestly couldn’t recommend the BOS team highly enough. From our very first contact to the day of our fitting, the entire process was effortless. They were incredibly friendly and professional throughout, and their genuine excitement for us made the experience of picking up our new van even more special.
They’re true experts—not just in their product, but also in offering thoughtful guidance on how to get the most out of it. We truly appreciated the time they gave us and the helpful advice that will no doubt enhance our future travels.
Thank you, thank you, thank you!
Reply from BOS Jockey Wheels
2025.08.17
Thank you so much for your incredibly kind and thoughtful review! We’re absolutely thrilled to hear how happy you are with your new BOS Jockey and stabiliser legs, and it means the world to us that you chose BOS again.
Tegan, Bronwyn, and Scotty will be over the moon to hear your feedback—they loved being a part of your journey and helping you get set up for the road ahead. It’s always our goal to make the process as smooth and enjoyable as possible, and we’re so glad that came through in your experience.
Hearing that your van is now rock solid and that the system is already making a real difference is exactly why we do what we do. We’re grateful for your trust, your recommendation, and the opportunity to play a part in your travels.
Wishing you many safe and exciting adventures ahead!
Tegan, Bronwyn, and Scotty will be over the moon to hear your feedback—they loved being a part of your journey and helping you get set up for the road ahead. It’s always our goal to make the process as smooth and enjoyable as possible, and we’re so glad that came through in your experience.
Hearing that your van is now rock solid and that the system is already making a real difference is exactly why we do what we do. We’re grateful for your trust, your recommendation, and the opportunity to play a part in your travels.
Wishing you many safe and exciting adventures ahead!
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This would be the best business I have ever dealt with in my life so so helpful to sort out any problems you are having not that there are any you can have with there product it is so reliable
Reply from BOS Jockey Wheels
2025.08.10
Thank you Chris so much for your incredibly kind words! We're absolutely thrilled to hear that you've had such a positive experience with our business and our products. Reliability and great service are exactly what we strive for, and it means a lot to know that it's making a difference. If you ever need anything at all, we're always here to help!
This family run and owned business could not do enough for me when I was making my purchasing decision on a caravan mover. Everyone was so friendly and helpful.
I have owned my Econo Mover for nearly 6 months and used many times to maneuver our caravan into a tight storage space beside the house. The Econo Mover is working exactly as described and has been exactly what I needed.
Reply from BOS Jockey Wheels
2025.08.05
Thank you Cameron for your kind words and wonderful feedback! We're thrilled to hear that your Econo Mover has been performing exactly as expected and making your caravan storage much easier. As a family-run business, we genuinely appreciate your support and are so glad we could help you find the right solution. If you ever need anything in the future, don't hesitate to reach out. Safe travels!
A claim for a broken BOS drill drive piece (a pin holding the joint had dropped out) was handled very efficiently by Kelly. The same day I contacted BOS a new unit was sent. Brilliant service.
Reply from BOS Jockey Wheels
2025.07.13
Thank you for the kind words Stuart! I'm so pleased you are happy with the level of service Kelly provided, and that we could assist you under the BOS warranty.
Happy travels!
Happy travels!
I bought a BOS product in 2018 In that time I have accidently damaged it twice. The first time it was fixed under warranty and was amazed and glad I bought a product with great back up. I recently damaged it again a bit more seriously. I spoke to Tegan,who straight away knew what I did and how I did it She asked for specific photos of damaged items , once she had recieved them organised replacement parts to be sent by post Kelly informed me that they were being posted Monday and sent me the tracking number details Parts arrived Friday with video and photos to replace parts. Normally any reviews I give are very short and always try to give positive feedback but after the great service I have experienced from the team at BOS I cannot recommend this company highly enough great product great team. Thankyou guys and girls. Reguards. Steve
Reply from BOS Jockey Wheels
2025.07.07
We appreciate the review and feedback Steve! You were a pleasure to assist, and I'm glad we could assist you promptly and under warranty. We are happy to hear that the videos / photos assisted in the repair of your unit aswell!
Happy Travels!
Happy Travels!
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Just wanted to say thank you for your response via text message. Issue all sorted and we are up and running again. Once again thanks great product and great service
Reply from BOS Jockey Wheels
2025.07.07
Thank you Darren for your review! We are so happy to hear we could assist quickly over text for you. Happy and safe travels!
What an outstanding Australian owned family company. Over the last 12 years I have purchased a number of products from BOS. The interactions are always courteous, responses timely, pricing accurate and products outstanding. This company reflects the values and quality products that set the standard to which others should aspire to. Congratulations to the BOS Jockey family.
Reply from BOS Jockey Wheels
2025.06.29
Thank you so much Des for the support over the past 12 years! We're truly grateful to have loyal customers like you who value our products and the service we strive to provide. We'll be sure to pass your feedback on to the entire BOS Jockey team.
I’ve had the BOS stabiliser legs and jockey wheel/stand for a few years and they have given outstanding service.
Had a minor plastic part fail and contacted Kelly to source parts as I was travelling remote. Within a week or so a post bag with enough parts to keep me going for years arrived at no charge.
Can’t recommend their products and service highly enough.
Reply from BOS Jockey Wheels
2025.06.16
Hi Ian, we really appreciate your positive feedback on our customer service. BOS is always here if you require anything else in the future!
A fantastic customer focused family business that makes a great product in Australia. I recently had my 4 year old Jockey leg serviced and upgraded. They did that under warranty at no charge without me even asking if it was a warranty item. They really stand by their products.
Reply from BOS Jockey Wheels
2025.06.01
Thank you for your review Peter! So glad to hear we could assist you when you visited, even better that we were able to service your jockey unit under warranty for you! Happy Travels!
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