Great for servicing, good for repairs.
I would recommend this garage for servicing your BMW. I recently went to Grosvenor for the third time and every time the services were carried out well, on time and the communication about required or upcoming repairs was spot on too. Something I also appreciated is that they give your car a quick clean before handing it back to you. Nothing major, but it's definitely a nice touch, especially for an indepenent garage.
Regarding repairs, my experience is as follows:
2024: had the brake pipes done on three corners, the droplinks replaced
and a wheel alignment done as I was told this was required after a droplink replacement. This work with a service and MOT was well over £1k. Before the work was carried out, I happened to be close and dropped by to have a look at the car. The mechanic (forgot his name unfortunately) then took 5 minutes out of his day to fully explain and show what needed to be done. That alone, to me, is +10 points.
2025: My car needed new droplinks again, a new front brake caliper and a new tyre (had a deep cut) to pass the MOT, and had advisories on the front tyres due to uneven wear caused by failing tension struts. Grosvenor agreed to replace the droplinks under warranty. To pass the MOT, that is for a new tyre and a new brake caliper, I was quoted just under £1k plus VAT. The brake caliper replacement alone being quoted at £680 plus VAT.
Since the car in question is a simple e87 1-series, a quick google search confirmed that an OEM BMW front caliper is a sub £100 part and a caliper replacement + bleeding is nominally a 1-2 hour job. Contrary to the year before, I decided to not have the work carried out by Grosvenor and got both front calipers (OEM), both tension struts (OEM) and two new tyres (same Michelin PS5s) for just over half of what Grosvenor quoted for the single caliper and tyre.
Furthermore, while I very much appreciated that Grosvenor agreed to replace the droplinks under warranty, it struck me that a wheel alignment was suddenly no longer required after a droplink replacment. This actually makes sense to me as I don't see how the suspension geometry can be affected by a droplink replacement. I just wonder happened the year before. This obviously could very well have been an honest mistake or miscommunication, so not implying any foul play here.
To conclude, all work that I have had carried out by Grosvenor has been done well, on time and with full transparancy. Based on this I would recommend this garage, both for servicing and repairs. I'd just recommend to keep your eyes open with the latter. I understand it's a business, and that the communication efforts and valets need to be paid for as well, but some of the pricing just seemd a bit steep.
Date of experience: 27 October, 2025
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