Will Richardson from the Mobile office was the glue that kept our pool build going. If he said he was going to do something it got done We appreciate the call backs, the checking in and telling us when something was going to happen Thanks Will
John, we're glad you had a great experience working with our team. It's great to hear how Will checked in during each stage of the project to ensure your pool was built in time to enjoy for the summer.
Thank you for placing your trust in us to build your pool. We hope you enjoy your pool for many years to come
Angel Thomas2026.05.29
Just wanted to give a shout out to Will Richardson- he was always available when I called, he handled a meltdown I had with Grace and professionalism- he comforted every concern I had and explained things to make sure I understood the process and even called back later to check on things- he definitely cares about his customers!
I also want to thank Bryan who does the pool school- he answered me right back when I had issues and was very thorough with his explanation of things! He came after 7pm one evening bc we had been so busy working - he came at my convenience- when do you see that sort of customer service anymore- he is a gem! We love our pool and now love our spa!
Angel, we're thrilled to hear how much you love your new pool and spa! It's great to hear how Will worked so closely with you during the building process and Bryan provided great customer service for your Pool School.
Thank you for placing your trust in us to build your pool. We hope you enjoy your new pool and spa for many years to come!
Jing Bourgeois2026.05.23
We used Blue Haven to resurface our pool and spa with mini pebble tech. I worked with the owner Steve during the entire process. Steve is such a kind and helpful gentleman. He was very knowledgeable, honest, and fair. His work crew was also very professional and communicative . The pebble tech turned out beautifully and we are very happy with Blue Haven's service. Thank you, Steve and Blue Haven team!
Blue Haven did a great job at our house in Fairhope. Project Manager Tad was on top of everything from start to finish. The sub-contractors they hired to do various parts of the project all did a superb job. We love our new outdoor paradise.
Pete, we’re thrilled to hear how much you love your new backyard paradise! It’s great to hear your project manager, Tad, was on top of everything from start to finish.
We hope you enjoy your new pool for many years to come!
miriam coronado2026.05.18
I highly recommend Blue Heaven pools We have our pool for over 20 years and it is very good. We’re going for more upgrading. Thank you so much. We appreciate the quality of your work!
We couldn't be happier with the finished product! From design, planning, construction, completion Blue Haven answered bell.
Thank you Tad and the entire Mobile Blue Haven team for the excellent communication and smooth process. Each team that participated in the construction of the pool / spa was easy to work with and took pride in their work.
If you are considering a backyard project, check these folks out!
We love hearing how happy your are with your new pool! Thank you for sharing with us how Tad and his team worked together with you during each stage of the building process, so you could feel confident you are getting the pool you've always dreamt of enjoying.
Thank you for recommending us! Your new pool looks beautiful and we hope you enjoy it for many years to come!
Andy Wayne2026.04.29
Having a new pool in the yard has changed how we use our free time. The whole building new pool process was loud at times but totally worth it. Blue Haven cleaned up every single day without fail.
We looked at three different contractors before picking these folks at Blue Haven. Their pricing was reasonable but definitely not cheap, which I actually respected. You don't want the lowest bid on something like this. We loooooove our new pool
This review is specifically for John Pinson—not for Blue Haven.
Our overall experience with the company was extremely frustrating, with poor communication and multiple failed attempts to get help from our original project manager and other staff. That said, once John stepped in, everything changed.
He was responsive, took the time to listen, and actually followed through. Our concerns were finally addressed, and the project began moving forward after a long period of delays.
If you have the opportunity to work with John, you’ll be in good hands. He is the reason we were able to get answers and make progress. Huge thanks to John for coming through! We appreciate you!
Jessica, thank for sharing with us how Jon helped move your project forward, so you can now enjoy your new pool. We're glad to hear Jon listened to and addressed your concerns. Thank you for sharing with us how Jon helped you.
Ronald Ackwins2026.04.24
We live in Mountain Road and having Blue Haven Pools manager come out for in person for a quote meant a lot for business that wanted to build us a new pool.
We used Blue Haven for our pool and had a great experience. Gustavo was awesome and super responsive, easy to work with, and kept everything moving. Everything turned out great and we’re really happy with our pool. Would definitely recommend them.
After reviewing several bids, we chose Blue Haven. The process from design through completion felt smooth, and their team was responsive—quick to answer questions and keep us informed. We’re really happy with how everything turned out and look forward to enjoying the pool for years to come.
If I could give 0 stars I would. In my opinion, this is one of the worst companies I've ever worked with. The timeline was not kept, the plaster was rough, and the sand from the pavers didn't harden and continues to was out into the pool. They forced me to go through the process of seeking legal action before they would address it. The regional manager finally called and made it sound like they would fix the problems, but they're still not fixed a year later and he stopped responding to me at some point and never followed through. Horrible experience. I would never recommend them.
Case in point, look at their response. They sold it as "we'll leave the ground in final grade condition ready for sod. Now they're pushing the blame off on me because they didn't do their job. They fail to mention that I had to get someone to come out twice because the grade was so bad the first time. Take this as warning. Things will not go as they promise and everything will get twisted as being "your fault" when they're the professionals. They won't actually come fix anything. There warranty is only as good as, we'll come out and tell you all the reasons we're not responsible. If you use them, don't say I didn't warn you!!
Mr Mitchum, our team visited your property and found that several of the issues were done by your landscaper which is causing water to sit on the deck which is creating these problems, including blocking the deck drain.
We did not create this problem, but we are happy to fix this at no charge once the landscape is taken care of so no future problem occur.
We have included photos of what our team found when visiting your property. Please reach out to us to discuss further
Beautiful pool, but a total lack of accountability and quality control.
I am writing this updated review to provide a more accurate reflection of my experience. Full disclosure: my original 5-star rating was posted at the request of an employee and was done in good faith. Unfortunately, after nearly six months, Blue Haven has failed to live up to the expectations they set or follow through on their commitments.
The pool itself looks beautiful, but the process was a series of headaches, communication failures, and unresolved damage. While the final product is there, I am not sold on the quality given the sheer number of issues we've faced.
A Few Issues We Ran Into:
Billing & Grading Errors: We were charged for dirt removal that wasn't necessary, only to be told later we needed soil brought back in for proper grading. An employee even admitted they usually wait until the end to haul dirt away "just in case"—yet I was billed for their lack of coordination. To date, no one has offered even a partial refund or compensation for this mistake.
Unresolved House Damage: Our home was damaged during installation. It took three months just to get a "patch" job, and the full repair still hasn't been completed. Now, it seems, I will have to spend money out of my own pocket to repair their mistake.
Drainage & Engineering Failures: The initial decking was sloped toward the house, flooding our original patio. When we pointed this out, the construction manager blamed the design the sales team sold us, even stating their own salespeople don't understand the engineering well enough to educate customers.
Subcontractor Negligence: We were promised our termite bait stations would be saved; instead, they were completely destroyed during excavation. I offered to dig them up myself if it would be an issue.
Zero Communication: We were almost never told when contractors were coming or when they needed access. More recently, I’ve tried to move forward with the final inspection just to be done with this company, but my messages have gone unanswered. I am now having to reach out to the city myself just to get this closed out.
Quality Control: We’ve had settling issues and uneven pavers from day one. Even after a "rework" attempt, the finish doesn't match the premium price we paid. The initial drainage pipe was left unfinished and just hanging out in my yard.
Final Thoughts:
It has been over six months since they broke ground, and my house still isn't fixed, and the decking still isn't what they advertised. For a purchase this permanent, I expected a company that stands by its work. Between the lack of communication, the refusal to take ownership of mistakes, and the total lack of follow-through, I cannot recommend Blue Haven to anyone. If I am ever in the position to buy another pool, it will not be with them.
NOTE: I was in contact with the regional manager after my initial 5 Star review. To his credit, he did help resolve the drainage issue with a larger drain, but the damage to my home remains unresolved, the decking still has settlement issues, and the inspection is still not completed.
Matthew, thank you for sharing how your project manager, Brian, did a great job of taking over your project. We would like to speak with you about the issues you've experience and our Regional Manager will contact you. In the meantime, you can contact our Regional Manager, Darryl Wilson directly at dwilson@bluehaven.com
charles santora2026.03.26
I would like to say how professional and kind Julia, Brian, and Express Plaster were in repairing my pool and getting me back to swimming in a timely manner. They truly stand behind their product. Thank you!
Charles, we're happy to hear how our team was quick to get respond and complete the repairs you needed. It's great to hear your back to swimming again and can enjoy your pool. We hope you continue to enjoy your pool for many years to come!
Melisa Dotson2026.02.23
*****UPDATE: we had some warranty items that needed to be fixed after our pool was built. Julia, in the warranty department was outstanding! She coordinated the contractors that best fit our schedule. Highly recommend Bluehaven pools!! They truly care about their customers. *******We had a wonderful experience with Bluehaven. Our Superintendent, JAY, was AWESOME!! He was always available to answer questions or alleviate concerns. Christa, in the design center was wonderful too. We look forward to using our beautiful new pool & appreciate Bluehaven!
Update Feb 2025: Melissa, it makes our day to hear how Julia did such a great job helping you with your warranty work and coordinated the right contractors to best fit your schedule. Many homeowners share with us how helpful Julia is when they need help with warranty and we're happy to hear you enjoyed the same great experience. Thank you for taking time to share this. We hope you continue to enjoy your pool for many years to come!
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Melissa, we love hearing you had such a great experience working with Jay, Christa, and our team when we built your pool. Happy to hear how Jay was quick to respond to your questions and make you feel good about the building process. Thank you for taking the time to share your experience. It means to Jay, Christa, and their teams.
Your new pool look beautiful! We hope you it for many years to come with your family and friends
Suzanne Farrell2026.02.06
Working with Blue Haven was a wonderful experience. The site managers (Avery and Brian) were very knowledgeable, kind professional, and patient. The decking crew (Cruz) did a fabulous job and the work was done timely despite the weather. I am very pleased with the results. I highly recommend Blue Haven Pools.
Suzanne, we're thrilled to hear you had such a wonderful experience when our team built your pool. It's great to hear how Avery, Brian, as well your decking crew ensured work was done on time, so you can now enjoy your new backyard dreamscape.
Thank you for recommending us! We hope you enjoy your pool for many years to come!
Tim Jones2026.02.04
Great company from start to finish.Tad Hurst, my project supervisor, was very professional, polite, and an absolutely amazing person to work with. He answered all my calls/text messages in a timely manner even on a Sunday. Very knowledgeable and kept me updated throughout the entire process. This company needs to clone him and place him in every customer service position within the company.
Tim, whenever a customer tells us we need to clone of our team members, we know they've gone above and beyond at doing a great job. Thank you for sharing with us how your project manager, Tad, updated you during each step and was always available whenever you had questions. Homeowners frequently share with how much they enjoy working with Tad and we're happy to hear you enjoyed that same great experience.
We hope you enjoy your new pool for many years to come!
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