Verified Company
I visited the Bloomingdale’s 59th Street store yesterday with the intention of purchasing a suit for a funeral I must attend this weekend. Given the somber nature of the occasion and the limited time I had, I hoped for a smooth and professional experience.
Unfortunately, my initial interaction in the men’s department was quite the opposite. After explaining the style of suit I needed and the price range I hoped to stay within, the sales associate who approached me responded with a condescending scoff and remarked, *“You’re not going to find anything under that price. You’d be better off going someplace else.”* His dismissive tone and lack of willingness to assist were both surprising and disappointing—especially from a store known for its service. Had I followed his advice, I would have left the store entirely.
Instead, I proceeded on my own to the men’s suiting section, where my experience was transformed by the exceptional service of **Bruno Hugo**. From the moment he greeted me, Bruno was professional, attentive, and genuinely friendly. He took the time to understand what I needed, offered thoughtful options, and guided me through the process with care and respect.
Thanks to Bruno’s dedication, I found a Theory suit that was tailored promptly and fits handsomely. His exemplary customer service stood in stark contrast to my earlier interaction and is the reason I completed my purchase at Bloomingdale’s rather than “going someplace else,” as previously advised.
I will continue to shop at Bloomingdale’s men’s department because of associates like Bruno—individuals who elevate the customer experience through courtesy, professionalism, and sincerity. I will, however, be mindful to avoid those who choose to look down on customers rather than help them.
