Verified Company
I found a new truck I was interested in online and contacted them to make sure it was still available before my 2 hour drive to the dealership. I was greeted when I arrived by Connor McFadden. He welcomed me to the dealership and promptly showed me the truck. While test driving the new truck they appraised my trade. After working out the details I was the road home with my new Silverado HD. Connor and the staff were very professional and personable. I highly recommend seeing Connor for your next purchase! The dealership was amazing as was the staff! Thank you again!
I had a very disappointing experience with Bill Harris and would strongly recommend going elsewhere.
The dealership did not disclose known issues with the vehicle prior to purchase. After buying the car, I discovered wiring problems in one of the back doors that were never mentioned, this caused the door to have problems opening at times. The car battery had issues the first week having it as well. Also, I found out that the tires on the vehicle are already dry rotting, which is extremely concerning considering I just bought the car. At the time of purchase, it had been raining, and because the tires were wet they appeared to be in good condition, which made it difficult to notice any cracking or deterioration. When I asked the dealer about the condition of the tires, he assured me they were in excellent shape. I also questioned why the tires had not been rotated in roughly 30,000 miles, but each time I brought it up my concern was dismissed and I was told the tires were fine. Based on those repeated assurances, I trusted that the tires were in good condition at the time of sale, so it is very frustrating to now find that they are clearly dry rotting. The vehicle was presented as being in excellent condition, which was not accurate.
I was also told that while they were searching for a bank to give me a car loan it would not affect my credit score. That was not true, my credit score dropped 22 points due to multiple hard inquiries. This lack of transparency is unacceptable, especially for such an important financial decision.
Additionally, I was repeatedly pressured to purchase a roughly $3,000 extended service package. Despite clearly declining multiple times, the sales staff continued to push it aggressively. The constant pressure felt more like harassment than customer service, and it was obvious the focus was on maximizing profit rather than respecting the customer’s decision. The package itself did not appear to offer good value and primarily benefits the dealership.
The overall experience felt dishonest and manipulative. Staff may act friendly, but that friendliness does not extend to honest communication or customer care. There is also significant pressure to close the sale quickly, which makes it difficult to make an informed decision.
After seeing their response to my original review, it’s clear that Bill Harris prioritizes money over customer satisfaction. The core issue remains a lack of honesty and transparency. Until that changes, I cannot recommend this dealership to anyone.
Reply from Bill Harris Chevy
2026.01.31
Hi Yori, thank you for sharing your concerns. I’m sorry to hear you feel this way, and I want to assure you we take feedback like this seriously.
David Harris (General Sales Manager) has reached out and left you a message so we can review the details and address your concerns directly. Please contact him at your earliest convenience at 419-289-2000 or dharris@billharrisdealerships.com .
Thank you,
Aaron Harris (President)
David Harris (General Sales Manager) has reached out and left you a message so we can review the details and address your concerns directly. Please contact him at your earliest convenience at 419-289-2000 or dharris@billharrisdealerships.com .
Thank you,
Aaron Harris (President)
I appreciated a phone call from a service rep that a part that was needed on my vehicle had arrived. He was able to get me in right away and had the vehicle ready for pick-up within a few hours. The work was done efficiently, and, as usual, I was pleased with the entire process.
Reply from Bill Harris Chevy
Thank you, Dale! We're thrilled to hear everything went smoothly and you were satisfied with the process. Your feedback means a lot to us. We’re always here to provide efficient and reliable service whenever you need it.
- Aaron Harris (President)
- Aaron Harris (President)
Aiden and Malachi set me up nice with a new Chevy Trax. Thanks guys!
Reply from Bill Harris Chevy
Thank you, Jason! It's great to hear that Aiden and Malachi took good care of you. Enjoy your new Chevy Trax, and feel free to reach out if you ever need anything.
- Aaron Harris (President)
- Aaron Harris (President)
Gene Lemaster was very professional and helpful. We love the Jeep Patriot Altitude we bought from him. Drove 12 hours there and back to get it. The price was very reasonable and they held the vehicle until we got there. Love the clear coat and paint protection. Very satisfied.
Thanks to Gene and Bill Harris Chevrolet.
Reply from Bill Harris Chevy
Thank you, James, for sharing your experience! We're thrilled to hear you are satisfied with your Jeep Patriot Altitude and the exceptional service from Gene. Enjoy your new ride, and happy travels!
- Aaron Harris (President)
- Aaron Harris (President)
We just purchased a 2026 Chevrolet Traverse Z71 off of Matthew Dilgard today. We couldn’t be happier with the expertise service he gave to us! He was very friendly, knowledgeable, and most of all straightforward with us! The deal was made, paperwork went quickly, and helped us get everything set up on the vehicle! Definitely a customer for life with this Dealership!
Reply from Bill Harris Chevy
Thank you, Joan, for sharing your wonderful experience! We're thrilled Matthew made the process smooth and enjoyable. Your kind words mean a lot to us, and we look forward to serving you again in the future!
- Aaron Harris (President)
- Aaron Harris (President)
Great place friendly service awsome vehicles
Reply from Bill Harris Chevy
Thank you, Del! We're thrilled you had such a positive experience. We strive to provide great service and top-quality vehicles. Looking forward to welcoming you back again soon!
- Aaron Harris (President)
- Aaron Harris (President)
From start to finish Matt and Nate made the process easy and quick!! Everything was clean and organized. Everyone was friendly and smiling it was just an overall experience!! My only regret is not going here sooner!!! I even went back after words to have rain guards installed and that process was quick and simple as well!! Waiting area was nice and comfy.
Reply from Bill Harris Chevy
Thank you for your wonderful review, Heather! We're thrilled to know you had a great experience. Your support means a lot to us. We look forward to serving you again in the future!
- Aaron Harris (President)
- Aaron Harris (President)
Always quick in and out on oil change and tire rotation with the multipoint check and video. Will suggest needed services but never pressure you to have done. I appreciate that choice.
Reply from Bill Harris Chevy
Thank you, Susan! We're thrilled you value our efficient service and no-pressure approach. Providing transparency and choice is important to us. We look forward to serving you again!
- Aaron Harris (President)
- Aaron Harris (President)
Aiden, Nate and Damien was great. Very helpful in choosing the right vehicle for us.
Reply from Bill Harris Chevy
Thank you, Margery! We're thrilled that Aiden, Nate, and Damien could assist you in finding the perfect vehicle. Your feedback means a lot to us!
- Aaron Harris (President)
- Aaron Harris (President)
David and Aiden were AMAZING! They got us under what we needed and made the process seamlessly awesome!
So grateful for Bill Harris Chevrolet!
Reply from Bill Harris Chevy
Thank you, David and Aiden will be thrilled to hear your kind words! We’re grateful for your support and delighted you had an awesome experience.
- Aaron Harris (President)
- Aaron Harris (President)
Always a good experience here but today was great!!! Connor greeted us at the door and was very courteous and attentive. He worked his magic in a very short time and got us out the door!!! Very happy with his knowledge on our purchase! We will be back for any of our future needs. He's a great asset to Bill Harris Dealership!!! Thank you!
Reply from Bill Harris Chevy
Thank you, Cindy, for your kind words! We’re thrilled Connor provided such excellent service and made your experience great. We appreciate your loyalty and look forward to assisting you in the future!
- Aaron Harris (President)
- Aaron Harris (President)
Everyone I dealt with was fantastic. This is an example of how buying a car should be.
Thanks to Aiden for taking care of every aspect of the deal, thanks also to David Harris, Nate Bowles and Damon Hitchcock. They genuinely made me feel like they appreciated my business.
Stellar team of folks.
By the way, I drove up from North Carolina to buy this car.
Reply from Bill Harris Chevy
Michael, thank you for your kind words! We're thrilled you had such a positive experience, and it means a lot that you traveled from North Carolina to see us. Safe travels and enjoy your new car!
- Aaron Harris (President)
- Aaron Harris (President)
My wife Stacie and I lost our vehicle to an accident and as we had purchased from salesman Gene Lamaster at Bill Harris Chevy in Ashland, Ohio previously we contacted Gene and asked if he could help us out with a replacement. It was a stressful time and the entire team at Bill Harris could not have been better. Two days later we purchased a new 2026 Equinox and received a great deal. The entire sales/finance team made it a hassle free, pleasant experience. Their knowledge and staff are top notch. I would recommend anyone to purchase a new vehicle from them.
Reply from Bill Harris Chevy
Thank you, Stacie, for sharing this experience. We're so glad Gene and the team could make a tough time easier for you both. Enjoy your new Equinox, and we truly appreciate your recommendation!
- Aaron Harris (President)
- Aaron Harris (President)
Great experience working with Matt dilgard again on my second vehicle purchase.
Reply from Bill Harris Chevy
Thank you, Kyle! We're thrilled to hear you had another great experience with Matt on your second vehicle purchase. We appreciate your continued trust and look forward to assisting you again in the future.
- Aaron Harris (President)
- Aaron Harris (President)
I would recommend bill harris because they are quick, reliable, and affordable. Spencer and Nick helped me buy my first car.
Reply from Bill Harris Chevy
Thank you, Caden! We're thrilled Spencer and Nick made your first car purchase a great experience. We appreciate your recommendation and look forward to serving you again in the future!
- Aaron Harris (President)
- Aaron Harris (President)
