Berger Allied Moving & Storage Reviews 2025 | Trustindex.io

Jorge luis zayas 2025.11.29

Five Star ⭐⭐ ⭐ ⭐ ⭐ Moving Company Berger Allied LAS VEGAS NEVADA STRONG

Reply from Berger Allied Moving & Storage 2025.12.02

We’re so grateful for your kind review!
Nothing makes us happier than knowing we helped make your move a little smoother and stress-free.
Thanks for trusting us to handle such an important milestone!

Review is under investigation. It may take some working days.

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Marcus Marc 2025.11.27

Theft during service This is by far the worse delivery experience I ever had. Long story short the 3 crew members that delivered my HHG with unboxing service stoled shoes that were already in my closet and on top of that shipment items (clothes, shoes, hats, purses). My mistake was allowing too much unsupervised time in the master bedroom while I was checking unboxing and furniture installation in different locations of the house. And I didn’t think much of it at that time but one crew wouldn’t break down every box upstairs but instead carried some down and some of the boxes were open in the truck prior to entering the house. I reported this and submitted a claim but was denied less than a day of what the claim adjuster called thorough investigation. So basically they are not taking responsibility and are protecting theft committed by their employees. My company Booz Allen Hamilton entrusted them to conduct this move but they will definitely be made aware of this incident.

Date of experience: 18 November, 2025

Useful

Charlie S 2025.11.05

So bad, it put my wife into early labor. (Seriously, 7 weeks early) It was an extremely disappointing experience. I will never use Allied again. Ignoring the incredible damage to our goods (for which the claims process is not giving me anything, including for damage to my neighbor's yard), there was also a total lack of logistics support. Delivery scheduling: On the day of pickup, we were told the goods would be dropped off on Tuesday. The next day, we were told Wednesday. Then the next day, Thursday. Then Saturday. We were left scrambling at each change to find people or create/cancel accommodations to make this work. There was no consistency. Car pickup and delivery: The subcontractor, Bluestar, couldn’t pick up our cars on an actual carrier. The coordinator never picked up the phone. Any communication with Bluestar had to be initiated by me. I was very clear that I needed a pickup and a certain date (and on the physical car carrier), and all they could do was a last minute change to a flat bed. I cancelled this the day before we moved. I had to do the logistics work of finding a different carrier who was able to deliver on their promises. Delivery of goods: Nobody looked at a map to determine if a truck could make the turn into our driveway. The morning of, the helpers said they’d need a UHaul to get the equipment in. They were already late. My neighbor let us use his yard to make the turns, but at the expense of his grass. It will cost time and money to fix that. During unpacking, it became clear that the packers had put the large, light boxes on the bottom of the stack, and the very heavy small and medium boxes at the top. Every single box was crushed. Even my large tool chest’s wheels (rated for thousands of pounds) had broken off. A wheel used to move a piece of gym equipment had broken. When leaving, the driver’s assistant bent over my mailbox post to let the truck exit. This occurred while I was actively getting a shovel to dig out the mailbox. Now I have to fix what could have been avoided with 5 more minutes of patience. Summary: In addition to the damage, I had to spend 40 hours of my own time doing the work that Allied logisticians and technicians should have done. This is why I hired Allied, so that I would not have to figure out all the logistics. Overall, I am extremely disappointed in the whole experience and am convinced I could have done a better job. When I brought this up with the local Allied office multiple times, I was FINALLY transferred to the manager. After 1 round of telephone tag, he did not return my final voicemail. They are negligent and there to take your money. You'll never get anything back for the time stolen and damage caused. Use a different moving company.

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