Verified Company
Absolutely stoked with the results, mates! Big thanks to the team for their ripper work and attention to detail - they really went the extra mile. Our place looks absolutely bonza and feels brand new just in time for Chrissy. Couldn't be happier with how everything turned out. Top-notch service and quality work. Highly recommend these legends
Fantastic curtains and service from start to finish.
Reply from Ben's Curtains
2025.12.18
Thank you for your kind words! We really appreciate you taking the time to leave a review. It means a lot to our team, and we’re glad the whole process was a great experience for you. Enjoy your new curtains, and thank you again for choosing us 😊
Best regards,
Bens Curtains
Best regards,
Bens Curtains
We paid deposit on 10th Oct for curtains and shutters. We have been advised the lead time would be 4–6 weeks. However, we have now been informed that delivery will not be until January next year, which is nearly three months in total. This delay is far beyond what was originally promised and is very disappointing.
During the waiting period, the curtains arrived earlier and were installed first. Unfortunately, the installation quality was very poor. The installer did not locate the wall studs and instead fixed the screws directly into the timber in the ceiling. As a result, almost all the screws are visibly crooked, and the final appearance is far from acceptable.
While the sales staff were polite and friendly, there was no proactive communication regarding either the delays or the installation issues. We only received updates when we followed up ourselves.
Overall, although the service attitude was reasonable, the significant delay, unprofessional installation, and lack of proactive communication make this a very unsatisfactory experience.
Reply from Ben's Curtains
2025.12.16
[16/12/2025 Update]
Official Response from Ben’s Curtains
Good evening Mr Lee,
Thank you for your feedback. Following our internal review and on-site assessment, we would like to provide an update on the after-sales resolution that has now been agreed.
1.Curtain installation appearance
During installation, an alternative fixing method was used to ensure the brackets were securely anchored into the ceiling structure. While this meets structural safety requirements, we acknowledge that the final appearance did not fully meet your expectations.
After discussion, two solutions were offered. You have confirmed your choice of the custom cover plate solution.
We have redesigned this bracket and are developing a dedicated plastic cover mould, with mass production expected in early February. Installation will be completed at no cost.
Your feedback has directly contributed to this product improvement, and we appreciate you bringing it to our attention.
2.Shutter delivery delay & communication
We sincerely apologise for the shutter delay and for the lack of more proactive updates during the waiting period. Although the delay was impacted by Christmas shipping schedules, we recognise that customers purchase Ben’s Curtains’ service, and responsibility remains with us.
While delay compensation is not standard practice in the curtain and shutter industry, we have chosen to hold ourselves to a higher service standard. We have implemented a compensation policy of AUD $50 per working day, capped at the shutter order value — aligned with common builder delay compensation standards in Australia, despite shutters representing only a small portion of a property’s overall value.
This policy has been applied consistently to all affected customers, with individual notifications provided.
Current status
Agreement has been reached on both the installation appearance improvement and shutter delay compensation. Our after-sales team will continue to follow through until completion.
We appreciate the opportunity to address this matter publicly. At Ben’s Curtains, customer feedback helps us continuously improve our products, processes, and service standards.
Kind regards,
Ben’s Curtains – Customer Service Team
[15/12/2025]
Good evening Lee,
Thank you for taking the time to leave your feedback. We sincerely apologise that our service did not meet your expectations and for any inconvenience this has caused.
Regarding the matters you raised, we are actively following up:
1. Curtain installation screw issue – I will speak with the installer tomorrow to clarify the situation and will contact you promptly to arrange a suitable time for an onsite after-sales service.
2. Shutter issue – We are truly sorry for this experience and take it very seriously. An internal meeting will be held to review the situation thoroughly and to determine an appropriate resolution.
We will provide you with an updated solution and our after-sales outcome by 2:00 PM on 16 December 2025.
Thank you for bringing this to our attention. We appreciate the opportunity to improve and will do our best to resolve this matter properly.
Official Response from Ben’s Curtains
Good evening Mr Lee,
Thank you for your feedback. Following our internal review and on-site assessment, we would like to provide an update on the after-sales resolution that has now been agreed.
1.Curtain installation appearance
During installation, an alternative fixing method was used to ensure the brackets were securely anchored into the ceiling structure. While this meets structural safety requirements, we acknowledge that the final appearance did not fully meet your expectations.
After discussion, two solutions were offered. You have confirmed your choice of the custom cover plate solution.
We have redesigned this bracket and are developing a dedicated plastic cover mould, with mass production expected in early February. Installation will be completed at no cost.
Your feedback has directly contributed to this product improvement, and we appreciate you bringing it to our attention.
2.Shutter delivery delay & communication
We sincerely apologise for the shutter delay and for the lack of more proactive updates during the waiting period. Although the delay was impacted by Christmas shipping schedules, we recognise that customers purchase Ben’s Curtains’ service, and responsibility remains with us.
While delay compensation is not standard practice in the curtain and shutter industry, we have chosen to hold ourselves to a higher service standard. We have implemented a compensation policy of AUD $50 per working day, capped at the shutter order value — aligned with common builder delay compensation standards in Australia, despite shutters representing only a small portion of a property’s overall value.
This policy has been applied consistently to all affected customers, with individual notifications provided.
Current status
Agreement has been reached on both the installation appearance improvement and shutter delay compensation. Our after-sales team will continue to follow through until completion.
We appreciate the opportunity to address this matter publicly. At Ben’s Curtains, customer feedback helps us continuously improve our products, processes, and service standards.
Kind regards,
Ben’s Curtains – Customer Service Team
[15/12/2025]
Good evening Lee,
Thank you for taking the time to leave your feedback. We sincerely apologise that our service did not meet your expectations and for any inconvenience this has caused.
Regarding the matters you raised, we are actively following up:
1. Curtain installation screw issue – I will speak with the installer tomorrow to clarify the situation and will contact you promptly to arrange a suitable time for an onsite after-sales service.
2. Shutter issue – We are truly sorry for this experience and take it very seriously. An internal meeting will be held to review the situation thoroughly and to determine an appropriate resolution.
We will provide you with an updated solution and our after-sales outcome by 2:00 PM on 16 December 2025.
Thank you for bringing this to our attention. We appreciate the opportunity to improve and will do our best to resolve this matter properly.
Was looking at other companies initially, then we came across Ben’s Curtains. The initial correspondence was thorough and very professional. Fantastic service price and quality. Installation was fast and very professional.
Strongly recommend Ben’s Curtains over any other
Reply from Ben's Curtains
2025.12.18
Thank you so much, Howard, for taking the time to leave such a kind review.
We’re really pleased to hear that our communication, service, pricing, and quality all met your expectations, and that the installation process was smooth and professional. Your recommendation truly means a lot to the team at Ben’s Curtains.
Thank you again for choosing us — it was a pleasure working with you.
We’re really pleased to hear that our communication, service, pricing, and quality all met your expectations, and that the installation process was smooth and professional. Your recommendation truly means a lot to the team at Ben’s Curtains.
Thank you again for choosing us — it was a pleasure working with you.
I am very happy with our new blinds and curtains installed into the bedrooms and lounge. The new curtains have really transformed the rooms blending together the carpet, decor and furniture. A special thank you to Natalie and Ben for a great job and friendly service. I would definitely recommend Ben’s Curtains
