This service exceeded all expectations. The interface was intuitive, and the responses were detailed
. Even difficult topics were explained clearly. The professional yet approachable tone created a positive and engaging experience, making it highly satisfying overall.
Customer Service is Awful
I ordered a few tops that were too small. 3 mos later, I'm still waiting for my refund to be approved. I've emailed them 3 times with no reply. I've never seen a company to where it's so hard to speak to a customer service representative.
Bellelilly has horrible customer service and you don't get what you ordered
I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
Save your money! Fraudulent business
This website is completely fraudulent. I bought 5 bikinis. 4 of them were supposed to have glitter on them, when I received them not even one had glitter. Not only that none of the sizing is correct I ordered small and all the bottoms are very large. I cannot wear any of them.
I messaged customer service and although their response time is fast they are useless.
They offered me first only a 20% refund then a 30% refund!
I paid 59.42. They only refunded me 10.34! How is that 30%? Say they had to subtract shipping and insurance?! I’m the one who paid for shipping and insurance! They are fake and liars not trustworthy. Save your money!
Save your money! Completely fraudulent
This website is completely fraudulent. I bought 5 bikinis. 4 of them were supposed to have glitter on them, when I received them not even one had glitter. Not only that none of the sizing is correct I ordered small and all the bottoms are very large. I cannot wear any of them.
I messaged customer service and although their response time is fast they are useless.
They offered me first only a 20% refund then a 30% refund!
I paid 59.42. They only refunded me 10.34! How is that 30%? Say they had to subtract shipping and insurance?! I'm the one who paid for shipping and insurance! They are fake and liars not trustworthy. Save your money!
Awful
The items I received did not match either the description or image offered by them. I specifically looked for Tennessee Volunteers clothing. The picture and description showed the correct color. What was received was more of a reddish color. I emailed the company about a return. I've heard nothing. From what I can tell this is a Chinese company. Extremely disappointed.
Hi, D P.
Thank you for taking the time to share your shopping experience with us.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at service@bellelily.com and write the subject as "complaint from sitejabber.com"
We will try our best to provide you with a satisfactory solution.
We apologize again for any inconvenience caused.
Pearl T.2023.12.07
Verified
The order arrived on time. I got a lot of compliments.
The order arrived on time. I got a lot of compliments. I will definitely recommend this online store to my friends, especially if they need a nice dress.
Shipping was fast and the dress was well packed.
I bought a dress from this site. I searched a long time before finding this brand on the internet and its designs caught my attention. Shipping was fast and the dress was well packed. The dress fit perfectly and I found it amazing. The fabric was top quality. I would recommend to anyone who wants a beautiful dress.
I love the choice... great quality and great fit.
I love the choice... great quality and great fit. Prompt delivery is a definite advantage. Modern styles! Simply perfect, thanks.
STAY AWAY
This is for your own good. This is a trick site that has been linked to 100 other sites just like it, known to get your credit card information, rack up charges, and you'll rarely receive your product, if you do, it's garbage. Be leery of positive reviews by what looks like newcomers, but listen to all of those who have posted their evidentiary photographs & videos to prove the quality rather than promising. They will not refund your money & you will be in charge of shipping back to China and then they will say they never received it. Like every single clothing site online, research, ALWAYS, before you buy, and not just on here, either, look at other sites that aren't just fir reviews, Quora, Reddit, you will get the real truth. On here there's too much influence by fake accounts created to drive their own rating up. Do not enter that cycle of abuse. This is a warning. Do NOT give your credit card info blindly. Do NOT order from sites you are unfamiliar with until you are absolutely sure.
Hi, Masha H.
Thank you for taking the time to share your shopping experience with us.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8
To resolve this issue for you more quickly, please offer us your order number or you can directly contact us at service@bellelily.com and write the subject as "complaint from sitejabber.com"
We will try our best to provide you with a satisfactory solution.
We apologize again for any inconvenience caused.
Gracie B.2023.12.05
Verified
Nice layout on the website, easy to order..
Nice layout on the website, easy to order and understand the shipping time. The best website to order beautiful clothes.
Recent order was exactly what I was looking for.
Recent order was exactly what I was looking for. Amazing quality and well made. Customer service was super helpful in tracking order and answering any of my questions. The website has so many amazing clothes! In love with the clothes and will definitely continue to shop.
My first purchase experience with this site.
My first purchase experience with this site. The website is well done making shopping a pleasure and easy. Thanks
Overall one of the most fun shopping experiences
Overall one of the most fun shopping experiences I've had and this was the best experience! I plan to come back again and will buy more clothes. Good experience overall.
First time purchased and the product received was of high quality
First time purchased and the product I received was of high quality, shipped quickly, and was a perfect in size. Very happy.
Recently shopped for many more items
My first order was received in 2 weeks. So I've recently shopped for many more items and currently awaiting those deliveries. Bellelily has a reliable service.
Extremely fast efficient service and delivery on time..
Extremely fast efficient service, delivery on time and customer support! What more could you want excellent service all around.
Verified Company
Verified
