Bella Vista Gisborne Reviews

Wendy Kohi 2025.12.01

     

For once I agree 👍 💯 % its not the "Ritz" but I bet its cleaner. My room was immaculate! Well set out, cosy and comfortable. Comfortable bed, updated aircon, smart TV 👍 Stroll to town for dinner, charge back available to a couple of restaurants. Wonderful staff. Really enjoyed this stay.

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Reply from Bella Vista Gisborne 2025.12.04

Kia Ora Wendy,
Thank you for taking the time to share your lovely feedback with us. We are so happy that you enjoyed your stay and look forward to the opportunity to host you again in the future. Nga Mihi!!!

Malcolm Rhodes 2025.11.17

     

Long walk to the restaurants and bars. Accomodation good and clean with parking

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Reply from Bella Vista Gisborne 2025.11.17

Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found the accommodation clean, comfortable, and quiet. It's also wonderful to know you appreciated the convenience of our onsite parking.
We hope you enjoy the rest of your trip in NZ.

Rory 2025.11.06

10

Verified

It was a good day. We enjoyed it and loved the bed. Very comfy and the continental breakfast was perfect ☺ It was close to town but not too close and close to family members. ☹ N/A

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Reply from Bella Vista Gisborne

Kia ora Rory,
Thank you so much for your lovely review! We're delighted to hear you had a great stay and enjoyed the comfy bed and continental breakfast. It’s wonderful that our location worked perfectly for your visit.
We really appreciate you taking the time to share your feedback and hope to welcome you back again soon.

Rory 2025.11.06

10

Verified

Exceptional

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Craig 2025.10.05

7

Verified

Good

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Zandra 2025.10.02

     

Fabulous motel, lovely and quiet, only a couple of minutes to drive to the main street for dinner. Comfortable bed, good hot shower, clean and comfortable.

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Reply from Bella Vista Gisborne 2025.10.07

Kia ora Zandra,
Thank you for the wonderful feedback! We're so glad you enjoyed the peace and quiet, as well as the convenience of being close to city centre. It's great to hear the bed, shower, and overall comfort hit the mark too. We hope to welcome you back soon!

Kind Regards,
Bella Vista Gisborne

Jade 2025.08.10

8

Verified

It was definitely worth the amount of money. ☺ How it’s was close to town/shops, not only that the welcoming you get feels like your at home.

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Reply from Bella Vista Gisborne

Kia ora Jade,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our convenient location and felt right at home during your stay. Creating a welcoming atmosphere is very important to us, so it means a lot to know that came through. We hope to see you again soon!

Jade 2025.08.10

8

Verified

Definitely worth every amount of money. ☺ It was close to town/shops, not only that it felt like a comfortable space

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Reply from Bella Vista Gisborne

Kia ora Jade,
Thank you for your lovely feedback! We're so glad you found our place close to town and shops, and even happier to hear it felt like a comfortable space for you. That’s exactly the experience we hope to create for all our guests. Hope to welcome you back soon!

Lee-anne Cleary 2025.08.02

     

We had our flights cancelled and stayed at bella vista gisbourne for 3 days Jason and his team were so accommodating He arranged our meal vouchers, taxis Would highly recommend staying here

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Reply from Bella Vista Gisborne 2025.08.02

Hello Lee-anne,
Thank you so much for your kind review! We’re truly glad we could help make an unexpected situation a little more comfortable during your extended stay with us at Bella Vista Gisborne.
We are thrilled to hear your kind words as we take great pride in ensuring guests feel supported and cared for, especially when plans don’t go as expected. It’s great to hear you found the room well-equipped and appreciated the convenient location.
We really appreciate your recommendation and hope to welcome you back under more relaxed circumstances in the future!
Warm regards,
The Bella Vista Gisborne Team

Tony 2025.07.10

7

Verified

Good ☺ Everything good ☹ I’ve stayed in many motels from Queenstown to bay of islands to Dunedin never once being asked for a deposit asked why apparently thieves I must have fit profile

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Reply from Bella Vista Gisborne

Kia ora Tony,
Thank you for your feedback.
Our bond policy is applied consistently to all guests and is not based on personal judgment or assumptions. We understand this may not be something you’ve encountered before, and we certainly don’t mean to cause offense.
The bond is fully refundable, and in the vast majority of cases, returned without issue. It acts as a security deposit to cover any potential damage, excessive cleaning, or policy violations. This helps us continue offering high-quality service and maintain our facilities for everyone to enjoy.
We strive to be transparent about this policy and include the details clearly at the time of booking. For guest without a credit card, a refundable bond is required.
We truly value all our guests and appreciate your stay with us. If you’d like to discuss this further, feel free to reach out directly.

Sreehari 2025.06.26

10

Verified

Exceptional

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Blonde Gem 2025.06.15

     

Great place to stay, staff very friendly, room was warm and clean. Bed was comfy and shower was nice. Would recommend.

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Reply from Bella Vista Gisborne 2025.06.15

Hello,
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our team made you feel welcome. We truly appreciate the recommendation and hope to welcome you back again soon!

Bryah 2025.06.06

10

Verified

Exceptional

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Herewini 2025.05.20

6

Verified

Pleasant

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Renee 2025.05.04

10

Verified

Exceptional

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Renee 2025.05.01

8

Verified

Good value for money cute breakfast and the lady was so welcoming ☺ Perfect location clean room and the breakfast was perfect friendly staff.

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Reply from Bella Vista Gisborne

Kia ora Renee,
Thank you for your feedback on your recent stay with Bella Vista Gisborne.
We are so happy to hear that you found the location of our motel perfect for your visit and the room is clean. Thank you too for rating the complimentary breakfast so highly. Our team will be very happy to know their friendliness contributed to a comfortable stay for you.

Barry 2025.04.30

1

Verified

Not good ☹ Bigger room

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Reply from Bella Vista Gisborne

Hello Barry,
Thank you for taking the time to share your feedback.
We’re sorry to hear that certain aspects of your stay didn’t meet your expectations.
We’d also like to reassure you that the tariff you paid represents the best value available for that room type at the time of your reservation. We regularly review our pricing to remain competitive and ensure guests receive fair value for their stay.
Regarding the bed, we understand that comfort can be subjective, and preferences vary from guest to guest. That said, we’ve recently upgraded our mattresses to enhance sleep quality, and we’re sorry they didn’t meet your personal comfort level.
We understand that room size and comfort are important, and we strive to clearly communicate all room details prior to booking — including size and amenities. The room you reserved matches the description and specifications listed on the website. If space is a priority for you, we do offer larger room types that may better suit your needs on a future visit. We’d be happy to assist you in choosing the best option.
While we respect your opinion, we do want to note that the score you've given doesn't reflect the experience shared by the majority of our previous guests, who have consistently rated us more positively. That said, every guest’s perspective matters to us, and your comments will be reviewed by our team to help us improve further.
Thank you.

Helena 2025.04.28

10

Verified

Exceptional

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DJ SUMICE 2025.04.26

     

Perhaps a little early to be writing a review as I have only just checked in on a four night stay. I don't normally write reviews, but I have been inspired by the very warm welcome I got from the lady that checked me in. She showed just the right amount of professionalism without coming across as being cold and like a robot. She went above and beyond to explain everything I needed to know. Great old fashioned service by walking to my room to show me where to go. 10 out of ten!

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Reply from Bella Vista Gisborne 2025.04.27

Kia ora DJ,
Thank you so much for taking the time to share your first impressions—it truly means a lot, especially coming from someone who doesn’t usually write reviews!:P We’re so glad our team member made you feel welcome right from the start. Providing warm, genuine service is what we strive for, and it’s wonderful to hear it made a difference.
We hope the rest of your stay is just as enjoyable—please don’t hesitate to let us know if there’s anything we can do to make it even better.
Warmest Regards,
Bella Vista Gisborne

Jennifer 2025.04.22

9

Verified

Wonderful

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