Mr. Gu checked out our HVAC system, today. He was very professional and trustworthy, took my questions and explained me some of important parts including future maintenance plan.
I signed up for 1 year maintenance plan (for two visits, cooling and heating next year) and hope to see him for cooling maintenance next year.
Young
Reply from B&B Air Conditioning: Fairfax, VA2025.10.13
Thanks for the Five Star Review and recognizing Young and the guys. We appreciate your business!
Paul Lem2025.10.03
Thank B&B for the HVAC service.
Our residences is on an annual service contract.
These seasonal services are convenient and helpful.
We are in a home built less than a year and they found a builder error.
Adrian was a great and very knowledgeable.
He appears to be new in the job, forgive me is I assumed wrong. But he was great and helpful.
Thank you.
Reply from B&B Air Conditioning: Fairfax, VA2025.10.13
Thank you Mr. Salazar for the five star review!
Emma Refuerzo2025.08.08
Mr. Gu of B&B AC & Heating did an excellent job fixing my old AC unit. He found and diagnosed the issue and replaced the parts quickly and efficiently. Thank you, Mr Gu, for saving me from the sweltering heat!
Reply from B&B Air Conditioning: Fairfax, VA2025.08.11
Thank You for recognizing Gu and for your five star review! We appreciate your business and glad you chose us for your HVAC needs!
Thanks Again!
Becky Bruner2025.07.30
Yesterday, we discovered that our ac unit wasn't working properly. I called B&B around 3:30 and they had someone at our home within an hour. I was expecting the worse, but the nice repairman, Gu, said it was just the thermostat. He replaced it and everything is working fine, and it's more quiet that it used to be. Very satisfed.
Reply from B&B Air Conditioning: Fairfax, VA2025.07.28
Thank You for the Five Star Review & Recommendation! We appreciate you taking the time out and recognizing Gu and we appreciate your business!
Gene G2025.07.23
This company is trying to sell the most expensive job, service or part they can, and if you don't want to pay through the roof, they just leave you stranded - this is what happened to me. I paid $130 for a technician to come and tell me what I already knew - my AC blew a capacitor. Instead of replacing it, he first tried to tell me that I needed a new compressor and potentially other things, and when I questioned it, he told me that I need a "genuine Carrier capacitor", and they are "very expensive". He called his "mothership" twice, and he told me that there were none available at the office and they had to order from Carrier, which they couldn't do right away for some reason. The technician left saying someone will call me from the office with a price. No-one called, of course, so I knew I needed to find someone else. I started searching online and after a lot of scrolling through sponsored ads, I finally found a small business HVAC service. A guy came in an old truck with no fancy company logos, installed a simple 45/5 dual capacitor, charged me $250 for parts and labor and left, leaving me with a feeling that not everything is lost in America and small businesses still exist that have a pride in their trade and professionalism and ethics, and that not everything is profit-centered.
B&B Air Conditioning recently completed a full HVAC replacement at my home, and I was impressed with their work and professionalism. The team worked diligently to ensure everything was installed properly and completed the install in one day.
Best of all, the new system is performing exactly as promised. With today’s temperature hitting 94 degrees, the A/C is keeping the house cool and comfortable without a hitch.
B&B Air Conditioning is >> recommended.
Reply from B&B Air Conditioning: Fairfax, VA2025.07.18
Thank you Famey for the five star review! Ernesto and his crew do great work. We're glad you chose us and appreciate your business!
Ted Kramer2025.07.14
B&B responded to us in a timely manner. Eder Lemus Amaya, the technician, was very professional and efficient. He was polite and got the job done! We hope to have him continue our A/C repairs in the future!
Reply from B&B Air Conditioning: Fairfax, VA2025.07.07
Thank you Mr. Zilberman for the five star review! We appreciate your business!
Sanjib Kalita2025.07.02
When I called B&B, they were wonderful on the phone and were able to send someone right away. Gu was so knowledgeable, professional, friendly and trustworthy. Problem was fixed before the morning even finished!
Reply from B&B Air Conditioning: Fairfax, VA2025.07.07
Thank you Mr. Kalita for the great review. Gu does great work and thanks for recognizing him! We appreciate your business!
Harland Stine2025.05.23
After receiving a gouge price quote from HVAC & Plumbing Unlimited, the company I have been using for the past two years to service the properties I manage, I decided to go with B&B Air Conditioning & Heating for the A/C coil cleaning. B&B completed the coil cleaning in a timely manner, at a reasonable price, and provided before-and-after photo documentation. They have earned my future business.
Reply from B&B Air Conditioning: Fairfax, VA2025.05.27
Thank you Mr. Stine for giving us the opportunity to earn your business! We appreciate our customers and are looking forward to working with you in the future! Thanks for the great review!
Randy Atkins2025.05.21
I have been a contract customer of B&B for my air conditioning and heating for longer than I can remember (at least 30 years, through 3 houses in 2 states)...the Fairfax branch since 1998. They do great work! Their technicians are obviously experienced and always reliable and friendly. For both routine and emergencies services, I have always been able to count on the B&B team. We can't recommend them highly enough.
Reply from B&B Air Conditioning: Fairfax, VA2025.05.13
Thank you Mr. Kamensky for the five star review and for choosing us! We appreciate your business!
Kathleen Beattie2025.04.29
They are trustworthy, reliable, and pleasant.Tiffany, the receptionist) is lovely and helpful! Chris , one of the managers.,
Is accommodating and knowledgeable
Reply from B&B Air Conditioning: Fairfax, VA2025.04.29
Thank you for the great review! We appreciate your business!
Sriram Sridhar2025.03.28
We had an issue with our heating in early December 2024 (right during a cold snap) and noticed the issue on a Sunday. B&B was one of the few companies who could come out for repairs/maintenance same day (our company at the time would not). We had a friendly and efficient technician names Young come to our house within a few hours of our call. He not only resolved the issue but was able to troubleshoot prior errors/oversights our previous HVAC company had made which likely led to the issues. Our prior company was recommending replacing our thermostats (which would've costed around ~$300-$500). Young diagnosed a different issue which saved us from thermostat replacement and got to the root cause of the issue. I highly recommend B&B not only for quality of service but for their responsiveness and same day service off hours and on weekends.
Reply from B&B Air Conditioning: Fairfax, VA2025.04.09
Thank You Mr. Sridhar for your five star review. Young is a great technician and we're glad he was able to resolve your issues. We appreciate your business!
Zack2025.03.22
Great price and quick service, but left a bit to be desired. Jose and his team were prompt and cleaned up everything very well afterwards. Jose answered all questions I had at the end and was very patient. I had an air handler/heater and an air conditioner all replaced, so a big job.
They replaced a programmable thermostat with one that is not programmable, which was a downgrade.
Additionally, the air coming from the vents seemed quite loud after, and while B&B insisted it was normal, I had multiple other companies out to check. All agreed they installed too large of a system that is oversized for my vents.
All in all, I wouldn't do business with them again. Though I keep it at 3 stars because of the nice install job and that the system itself seems quality and likely to last a while according to the other companies.
Thanks to Young & Eder for the fast furnace replacement.
Have a contract with B&B for a few years now. This winter I had 2 separate issues with my old furnace within 2 weeks. The first issue I decided to go for a repair which needed a control board ordered since the furnace was so old. When it went a second time I decided to go for a full replacement. Thought the original repair was a sunk cost, but B&B credited me the full cost of the first repair against the replacement.
Great service over the phone, fast responses, and better than fair business practices. Excellent company.
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