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What customers say about Azazie, Inc.
Recent reviews
While my mother of the bride dress in the timeframe given, it came in a very small box and very wrinkled. That was back in April. I have tried many steam methods many times as suggested on the website, but all failed. Yesterday I took the plunge and used my iron with steam and a cotton towel to try to remedy the problem. It's not as it should be, but some better than it was. I suggest you have your Chinese packagers begin putting these dresses in larger boxes with some tissue paper to protect. Had it not been crammed into a 12X12 box that was only about 2-3 inches deep, it may not have had much wrinkles and folds at all. For the price I paid for my dress, I expect much better treatment of the product. I will NOT be recommending someone order anything from you. I am one dissatisfied and dissappointed customer.
Just waste my time the promises something I don't believe you can happen
Reply from Azazie, Inc.
2025.05.12
Hello Sam Machienya,
Are you sure you have the right company as we see no orders or CS tickets for a Sam Machienya? Please provide any order details so we can assist you further.
Regards,
Azazie Customer Support
Are you sure you have the right company as we see no orders or CS tickets for a Sam Machienya? Please provide any order details so we can assist you further.
Regards,
Azazie Customer Support
Worst ever! 2025 review:
I ordered a dress in my usual size, but despite being on the smallest end of the size range, it was still way too big.
The measurements provided were inaccurate—the bust and sleeves were too large, and the overall fit was completely off. I provided multiple photos and clear justification for an exchange or return, but the company still refused to accommodate.
I’ve ordered dresses from Lulu’s and Nordstrom without any issues, and this wasn’t about the price—it was about the design I liked. However, if a company makes it this difficult for customers to get the right size on their first order, it ruins the experience. Expecting customers to take 10–15 photos just to be denied a return or exchange is unreasonable.
This was one of the worst shopping experiences I’ve had, and I won’t be ordering from here again. Now it’s just sitting in my closet
Reply from Azazie, Inc.
2025.02.06
Anjali, we're sorry your dress didn't fit as expected and for the frustration you experienced. We understand your disappointment with the sizing and our return/exchange process. Our records show you ordered a size A2 ready-to-ship dress despite you informing us you typically wear a size 4 or XS elsewhere, our sizing differs. We rely on our specific size chart, available on our website, and often run smaller than other brands. To investigate the fit of your A2 dress, we requested specific body measurements, which we are still pending and are more helpful than photos alone. Unfortunately, as this was a final sale item, and unless we can confirm your measurements as we request to confirm the sizing is in fact incorrect, we couldn't offer a return or exchange. We appreciate your feedback and will use it to improve our sizing and customer service. We hope you'll consider us again in the future.
I got a custom ordered dress. I had a professional measure me so it'd be right. When I got the dress it was way too big and to get it altered it cost $400. The dress was $475. And all they could offer was to reimburse $100 of it, for a wedding dress! The measurements were way off.
Reply from Azazie, Inc.
2025.01.07
Hello Jenna, Thank you for sharing your feedback. While we understand your frustration with the fit of your dress. Upon reviewing your case, we noticed we’re still waiting on one of two options we provided. The first, if the measurements were correct, simply provide the requested photos to proceed with the sizing investigation. Once we receive those, we’ll gladly explore the best solution for you. If the dress was made incorrectly we'd refund you. We understand this is rarely the case and investigations are refused, this is why we also offer a partial reimbursement for alterations, also offered in our response.
Please reach out to our Customer Service team for assistance on either of these options, we’re here to help.
Please reach out to our Customer Service team for assistance on either of these options, we’re here to help.
The dress I ordered does not match the photos at all AND it’s quite a bit larger than the measurements given. I feel like I have wasted my money. I would never recommend this company.
Reply from Azazie, Inc.
2024.08.27
Thank you for your feedback, Nicole. Please note, our Customer Service team reached out to you on 8/13 via email regarding your concerns with the Azazie Davis dress and requested photos to better understand the differences seen as well as to help assist with a return. We haven’t received a reply yet, but you are still within the 30-day return window. Please reach out to us as soon as possible, and we’ll be happy to assist you further before the window closes. Thank you, Azazie Management.
WE ARE THOUROUGHLY DISAPPOINTED IN THIS COMPANY! MY DAUGHTER ORDERED HER DRESS WHICH WAS STOLEN FROM HER APARTMENT AND AZAZIE WILL DO NOTHING!!!!! NO HELP AT ALL. THIS IS UNHEARD OF. EVERY OTHER COMPANY WOULD NOT ONLY REIMBURSE HER BUT RECTIFY THE SITUATION SOMEHOW. NOT GOOD BUSINESS PRACTICE. HER SISTER IS GETTING MARRIED VERY SOON ( SHE IS THE MOH) AND THIS IS A HUGE STRESS FOR US ALL ! NEVER AGAIN! DO NOT RECOMMEND THIS COMPANY AT ALL!
Reply from Azazie, Inc.
2024.08.13
Hello Dorothea, though I'm disappointed as to why, I'm happy you reached out. Stolen packages are out of our control but based on the ticket details I'm seeing the team member you worked with should have done more. A manager from our Customer Service team will be reaching out to you shortly to remedy this situation.
Worst customer service ever! I would rather pay double the price for a David’s bridal dress or have to make my own dress, then ever shop from here again.
I did three try on dresses at home, and used a label they sent me to return the dresses within a week. I have since been battling for over two months for them to not charge me for these dresses that I allegedly did not send back to them. They are putting all the fault on customers and not taking any accountability for how things have been shipped and sent to their customers to begin with.
I’d rather even have to make a dress from scratch which is a brutal process then have to ever purchase anything from them again.
Reply from Azazie, Inc.
2024.07.23
Hi Sarah,
Our records indicate there was no prepaid label placed in the box for your try on order. At this time, we have not received these items back into our Warehouse. If you are able to provide your tracking information for this order, we are happy to assist further. Thank you for your understanding.
Our records indicate there was no prepaid label placed in the box for your try on order. At this time, we have not received these items back into our Warehouse. If you are able to provide your tracking information for this order, we are happy to assist further. Thank you for your understanding.
Your response is incorrect, the measurements are accurate and regardless of that I submitted 44 inches and the dress measures 40. The dress is incorrectly made, please rectify this ASAP.
Ordered a custom dress and it is incorrect by FOUR INCHES. They offered £60 alteration costs covered which is useless as you cannot possibly fix 4 inches with alterations. They then tried to argue that we measured wrong but I have checked it 4 times and have photos proving the dress is 4 inches smaller than the measurement we provided! Avoid.
Reply from Azazie, Inc.
2024.05.22
Hello Rebecca, We apologize for the inconvenience you've experienced with your custom dress. Our Quality Control team has confirmed that the dress was made according to the measurements provided. The photos you submitted show that the measurements were not taken correctly, as there is significant pulling in at the bust to reach the measurement provided. Unfortunately, this is why your dress does not fit. Despite providing an incorrect measurement the team is doing what they can to help you so we encourage you to work with the team. Thank you for your understanding.
I have been trying to return a dress that was not what I was expecting and it has been imposible to connect with this company. I received a note with the dress with a QR code that supposed to help me to return the item but that QR code does not function. Besides it took over four weeks to receive the drees and it only give four days to look for another dress before the wedding day. So disappointed.
Reply from Azazie, Inc.
2024.05.31
Hello Elizabeth, we do not show any reach out by you in our system. We have created a ticket and have reached out to the email on your account and pending your reply. Please look out for that email so we can assist you.
Update 5/31 - We have reached out to the customer and it has been over a month without a reply.
Update 5/31 - We have reached out to the customer and it has been over a month without a reply.
Some of the clasps on my dress broke. I reached out to them about the issue and they refunded me for half of the dress. I'm very appreciative of their responsive customer service. This dress was pretty for my sister's wedding! :)
Reply from Azazie, Inc.
2024.02.07
Hello Lauren, we have no record of you ever reaching out to our support team. If you had an issue with your dress I can guarantee you our team would have assisted you with that. Can you please reach out to the team via phone, email or chat, details found here so we can assist you? https://customerservice.azazie.com/en/articles/8076683-contact-us
Beautiful dresses, I did the try on… it’s great. I was able to try 3 different dresses for $20.00.
Reply from Azazie, Inc.
2024.02.07
Thank you for sharing your experience with us B.R. We are thrilled to hear you loved this dress, it looks absolutely beautiful on you. Have a wonderful day!
J'ai commandé les robes de bouquetière de mes enfants, les cravates et les noeuds papillons sur Azazie suites aux bons commentaire et je n'ai telllement pas été déçue.
La couleur parfaite, la qualité du satin est superbe, rien de briser. Les robes sont arrivés à l'envers dans une housse, les accessoires tous emballés individuellement.
Reply from Azazie, Inc.
2023.11.14
Thank you for sharing your feedback Marie, we appreciate you taking the time to do so and appreciate your support. Have a wonderful day!
horrible customer service! no one to help on two separate orders
Reply from Azazie, Inc.
2023.10.03
Hello D.C. we are sorry you feel support was not available to you. If you can provide your order details and the issue we can look into them for you.
My sister recommended this place. I was very skeptical at first because it's an online shop. Lo and behold I LOVE this company. I've ordered one and re-worn it for multiple weddings and will get more for future weddings. Try on sample dresses at home and buy customized sizes at no extra cost! :)
Reply from Azazie, Inc.
2021.02.08
Hello K, Thank you for taking the time to write a wonderful review! We are so happy you have enjoyed your dress and been able to wear it multiple times. Have a wonderful day!
Disappointed to receive the wrong styles in my try-on dresses. Tags were mixed up with other style dresses. Resulted in me being unable to try dresses in time to order for the wedding I’m in, due to this mistake.
Frequently asked questions about Azazie, Inc.
How many reviews does Azazie, Inc. have?
Azazie, Inc. has 241 reviews on Trustindex, collected from Google and Trustindex.
What is Azazie, Inc.'s average rating?
Azazie, Inc. is rated 4.5 out of 5 based on 241 reviews. 79% of reviewers gave five stars.
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