We contacted AV Outfitters based on other recommendations and we are glad we did. The job seemed complicated to me, but their team got it done professionally and quickly. Dec 2025 update. We recently did a major renovation and needed to figure out a way to improve the signal in the renovated space. Tech came out this morning and figured out an easy and inexpensive solution to the problem. We now have a great signal throughout the entire house.
From start to finish the team did an amazing job. I first met with Brian and we went over everything we were thinking about doing. After a couple revisions we were ready to get started. Mike and Brandon handled the install. Both were very professional. They cleaned up when they were finished and made sure we were satisfied before they finished. Definitely will be using them again for our next project.
On behalf of the entire team, I wanted to thank you for your kind review! We are committed to providing a great experience for our customers, and your feedback is a wonderful encouragement to our staff. We appreciate your business and hope to have the opportunity to welcome you back in the future!
K B2025.07.15
My husband and I recently finished building a new home on HHI. The builder sent us to A.V. Outfitters for all of our AV, TV, internet, camera, alarm needs. We had no idea what we really wanted or needed and aren’t “technology” people. We didn’t want a “smart” house with complicated bells and whistles. We just wanted something that met our needs. Jim Smith was unbelievably patient in working with us and explaining our options. Our primary goal was to ensure that things worked seamlessly, and we could still have old-fashioned things like a DVD and a CD player. Jim and the installation / support team brought everything together. As we moved in and had questions, A.V Outfitters was there to explain things and make sure we knew how to operate everything. In addition to Jim, a special shout-out also to Nick Nestico. Just like Jim, Nick was so patient with us. Both of them made sure we were happy with our new system and everything was working as planned. One thing in particular, I am really glad that Jim recommended we install cameras on the perimeter of the house. Being able to hop on our cameras from our primary home and see what is happening at our house on the island is a game changer. We know if the service personnel have been there to pick up trash, service the pool, etc. We know how long they spent at the house, can see what they did, and we get alerts if someone is trespassing. From design to now on-going support, A.V. Outfitters as come through! Today they were on-site within an hour to get us back up and running after a lengthy Spectrum outage. Thank you A.V. Outfitters
Thank you so much for your kind and thoughtful words—it truly means a lot to our entire team. It was a pleasure working with you throughout the build, and we’re so glad to hear that your system is meeting your needs in a simple, seamless way (with room for DVDs and CDs too!).
We know that smart technology can feel overwhelming, so it was important to us to ensure you felt comfortable and confident every step of the way. I'm especially happy to hear that the camera system has been such a valuable part of your peace of mind—that’s exactly the kind of difference we aim to make.
We’re incredibly grateful for the trust you placed in us and are proud to continue supporting you well beyond move-in. Whether it’s answering questions, troubleshooting a Spectrum hiccup, or just keeping things running smoothly, we’re always here when you need us.
Thanks again for taking the time to share your experience—and for being such a wonderful client to work with!
Warmly,
Jim, Nick and the AV Outfitters Team
Dan Dickey2025.06.09
One of the best and most professional companies I have ever worked with. I had a serious problem with my WiFi and needed it to be fixed over a weekend. Nick Nestico came out on a Sunday and fixed it without any problem. Everyone I have worked with over they years from this company has been great.
Dan,
Thank you for the outstanding review. Our team always tries to go above and beyond and Nick is no exception to that rule. Glad we could get you sorted out and we'll be sure to share this with Nick as well, thanks again!
Sharon Hamby2025.06.02
We have been having internet issues for some time now, so we ordered new internet equipment, which required assistance reconfiguring our Control4. We contacted AV Outfitters and received exceptional customer service from Duane and Dusty. Dusty was a knowledgeable professional and very polite technician. He arrived quickly, knew exactly how to resolve our issue, and had us back up and running in no time. We highly recommend AV Outfitters.
Thank you Sharon! We strive every day to give our clients the attention they deserve and the experience they expect. Looking forward to being your experts in the industry whether you buy from us or not!
ed geisler2025.03.08
AV Outfitters did another fantastic job for us. Jim Smith and his team worked us from start through a flawless installation. Highly recommended.
Friendly and responsive...have installed and serviced our home theater, security/cameras, for well over a decade...always EXCEED expectations--I believe AVO really stands for Always Very Outstanding!
Barry,
It has been a pleasure to work with you! We appreciated your voicemail feedback as well and shared that with the entire support staff. Your kind words go a long ways and thank you for being an AVO supporter for all these years.
Jeff Kebberly2024.12.11
A/V Outfitters did a great job, from start to finish. Jim Smith listened to what I had in mind and spec’d the perfect combination of components. The hardware arrived quicker than I expected and the install began.
Donovan and his team arrived on time, were polite, thorough and meticulous. Once the install was complete, Donovan spent the time needed, to us showing us everything we needed to know about how to operate our system. I would recommend A/V Outfitters to anyone looking for top notch, great sounding audio-video experience.
Thank you so much for your kind words, Mr. Kebberly!
It was a pleasure working with you to bring your vision to life. We’re thrilled to hear that you’re happy with the components we selected and that the installation process exceeded your expectations. Donovan and the team take pride in being thorough and ensuring our clients feel confident operating their new systems, so I’ll be sure to share your feedback with them.
Thank you for recommending A/V Outfitters—it means the world to us. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Best regards,
Jim Smith
A/V Outfitters
Thanks Craig! We always appreciate another 5-star review. =)
Cynthia Danforth2024.10.26
From the sales process right through install and servicel, the team at AV Outfitters was exemplary! Never have we had such a flawless experience with technology! Security, Sonos, TV, and more....everything is up and working perfectly. This is not to say it was all without a hiccup or two! Each obstacle, however, was tackled with patience and fortitude and each and every one was resolved. THANK YOU TO THIS INCREDIBLE TEAM!!
Hearing this kind of feedback is exactly why we love what we do. We appreciate your business, and we love to see how excited you are about our work. Thank you so much Cynthia!
Kim Kachmann2024.03.15
I lived in a bungalow on Hilton Head Island with outdated home technology and asked AVO for help. Their team redesigned and upgraded the Wi-Fi system, integrated surround sound, and added a new TV. Everyone I worked with had remarkable professionalism, integrity, and talent. (Whoever runs AVO must be brilliant!) Five stars are not enough.
⭐️⭐️⭐️⭐️⭐️➕….Please Read . If you’re in need a Top Notch exceptional Audio/Video system for your Home, AV Outfitters is your go-to company. Meeting with Sales and technical Guru Jim Smith was easy as he genuinely respected my needs, budget and desires, then honored it by designing a Hi-tech AV System that exceeded all expectations. The communication w/ Nick regarding the installation was spot on and precisely to the minute. Installations Technicians, Mark W. And Donovan R. Walked me through every step of the Hi-tech installation. Their professionalism and technical abilities were unmatched. When it comes down to it ,AV Outfitters is a company w/ integrity and trustworthiness and I strongly recommend them . DSH
Audio Visual Outfitter's service is the best we have from any supplier, in quite a long time. A couple of examples confirm our faith in their team. We lost internet service one month ago and recently had a security camera stop recording while out-of-town. In each instance, one call resolved the specific issue within minutes. It's that kind of service that makes us confident we made the right decision when building our new home. Entrusting AVO's knowledgable team when it came to our entire audio and video system design, installation and service. There is nothing worse than having a system go down and wait on qualified service (of some sort) to get things back up and running. You won't have that experience with AVO. Great team, great service.
The office staff and technicians at AV outfitters particularly Jim and Paul, but all of them for that matter, are respectful, knowledgeable and couldn’t be more accommodating to answer questions and solve any issues. As a contractor and employer I am very happy with AV Outfitters and would highly recommend them to anyone in need of AV work!
In todays technological landscape, it's just as important to not only know what to do, but what not to do. James and his crew knew how to navigate today's technology in a detailed and thoughtful way. The end result was exceptional!
I wanted to share what a wonderful experience my boyfriend and I had with AV Outfitters today and how appreciative we are to have had their best technician Michael spend time with us in designing our home entertainment system.
He was prompt, very polite, extremely knowledgeable and possessed the acuity to explain the nuances of my own system to me in terms I could actually understand.
I would highly recommend to anyone AV Outfitters as a 'go to' resource for anything remotely complicated for their expertise and service.
As far as stars go, pick a limit and they earn far more.
My studio looks gorgeous!!! These lights are perfect. They illuminate my Pilates studio with just the right amount of light that’s soft with no glare. As clients are on pilates machines face up, they are looking at the ceiling. Everyone loves the new lights! Contemporary, sleek with a small footprint but a huge impact. Scott and his team provided an in-depth consultation to make sure my vision became a reality! Their staff not only surpass todays “typical professional”, but you can tell they are incredibly knowledgeable in their art and design. Thank you AV Outfitters for making my studio a place of beauty AND function!
We are incredibly happy with entire process from start to finish. Everyone we dealt with was professional, knowledgeable and so wonderful to work with. So pleased with our purchase and installation of our new TV. We highly recommend Audio Video Outfitters.
I have been a customer of AV Outfitters for years. They are professional, respond quickly, and follow through. Each of the employees and managers I have met have impressed me with their expertise and their commitment to customer service. This is a well-run company and their commitment to excellence is embodied throughout the entire team.
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