AT Pet Services Reviews

Conrad Alvin Lim 2025.11.25

     

Our first time traveling with Mocha, our precious fur baby, was a worry-free, smooth and efficient journey thanks to Tony’s experience and knowledge of how the system works. The entry/exit paperwork alone would have been a major headache if not for his guidance. Truly impressive and indispensable. We’re already planning our next trip and using Tony’s services again.

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Reply from AT Pet Services 2025.12.06

Thank you so much for your kind words and for trusting AT Pet Services with Mocha’s first international journey! We’re delighted to hear Tony’s experience and guidance made the paperwork and travel process smooth and worry-free. Helping families relocate their pets safely and stress-free is what we do best, and we look forward to assisting you again on your next trip. 🐾

Aimee Cheng 2025.11.21

     

I wholeheartedly recommend AT Pet Services. Relocating internationally is stressful enough, but moving our two beloved furry family members—a dog and cat—to Singapore felt like a monumental task. Tony, Betty and Amos were absolute godsends. They didn't just provide a service; they strove to go the extra mile and provided peace of mind. The process was meticulously explained, and every document and requirement was handled with precision. But what truly sets them apart is how they operate when things don't go perfectly to plan. We hit a few unexpected hurdles along the way. They proactively explained to us every situation and the solution, and worked tirelessly behind the scenes to resolve everything without delay. We were kept in the loop at every single step, which helped us to minimize our stress. The moment we were reunited with my pets in Singapore, seeing them safe, healthy, and calm, was all the proof we needed of their exceptional care. They clearly treat every animal as if it were their own. If you are considering pet relocation, especially to biosecurity-stringent countries like Singapore, do not hesitate. AT Pet Services is worth their weight in gold. Thank you for getting my entire family home safely!

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Reply from AT Pet Services 2025.11.22

Thank you so much, Aimee, for your thoughtful and detailed review. We’re truly grateful for your trust in our team and our counterpart from Hong Kong to handle your dog and cat’s relocation. It means a lot to know that our transparency and care helped ease the stress of such an important journey. Seeing your pets safe, happy, and reunited with you is exactly why we do what we do. We sincerely appreciate your kind words and recommendation! 🐾

Gerrie C 2025.11.02

     

Amos was so helpful and reassuring throughout the process and he exceeded our expectations in terms of service delivery. He made our pet relocation much easier and straightforward. We appreciate this so much! Thank you!

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Reply from AT Pet Services 2025.11.02

We thank you for the opportunity to work with you. We are glad everything went as smoothly as possible. We wish your pet and family only the best!

NT 2025.10.08

     

What sets Tony aside from the several other pet relocation services I had initially reached out to, was the quick replies that didn't feel like all he wanted was my business. He reached out to me and asked in greater detail what I needed, when I was planning to move and gave me a lot of answers (and reassurances) I could not find myself on the internet or using chat GPT. Meeting in person and helping to sort out all the health certificates required before the move gave me so much peace of mind and something to not think about while navigating everything else was so worth it!

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Reply from AT Pet Services 2025.10.30

Thank you for sharing your experience! We're delighted that Tony provided you with thorough support and peace of mind during your pet relocation. Your feedback highlights the personal touch we aim to deliver.

AK Wong 2025.09.23

     

Absolutely FANTASTIC SERVICE!! Strongly recommend! It was a nerve wracking experience, our family relocated to Qatar , but we had to leave our beloved dog- Brownie, behind for 1.5 months due to conflicts in the rabies vaccination schedule (local regulation), and we had to work with with Amos and his team remotely, and his team has to communicate with our dog sitter to bring Brownie for his check ups and many complex logistics. It was so nerve wracking i wasn't sure if we'll pull this through. There were plenty of anxiety from our end, and Amos and his team professionally reassured us in every step of the way. Up to the final step at the airport, i was there alone and Amos went all the way to stay with me until Brownie successfully checks in. BUT WE DID IT! Couldn't have done it so seamlessly without AT Pet Services help. Strongly recommend!! Kuddos!!!

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Reply from AT Pet Services 2025.09.23

Thank you so much for your kind review. We are glad everything went as smooth as it could and all is well for everyone. We wish Brownie and your family all the best!

cyder45 2025.09.19

     

Tony was a great help and very communicative throughout the process. Thanks for all your help Tony!

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Reply from AT Pet Services 2025.10.08

Thanks for the kind words! We’re thrilled to hear Tony was such a great help and kept you updated. We'll make sure to share this with him 😊.

AT Pet Services

Sam 2025.08.21

     

We relocated our dog from Hong Kong to Singapore, and the team was great, always available for us. I strongly recommend them. Special thanks to Betty in Hong Kong and Tony in Singapore!

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Reply from AT Pet Services 2025.08.21

Thank you Samia. I hope Kito is doing well in Singapore.

Holly Baron 2025.08.17

     

AT Pet Services helped us import our French Bulldog from the UAE to Singapore and were fantastic throughout. Tony was very knowledgeable and made the whole process smooth and stress-free. Amos went above and beyond by visiting Alfie in quarantine when we couldn’t, sending us photo and video updates. Truly caring, professional service – highly recommended!

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Reply from AT Pet Services 2025.08.21

Thank you, Holly! We’re so glad Tony and Amos made Alfie’s journey smooth and stress-free. Your trust means a lot to us, and we’re thrilled to have helped reunite you with him safely. 🐾

Ankita Dabral 2025.08.08

     

I recently relocated my golden retriever from Singapore to Dubai. I expected it to be very stressful, but it was a breeze. Amos is a thorough professional and such a kind hearted person. He genuinely loves animals and has high empathy with the stressed out humans. Very transparent with the process, he constantly provided updates and shared photos and videos. He also engaged the best agency for the receiving location. My dog was back to being a happy doggo from Day 1. I agree with the previous comment, if it was possible to give more than 5 stars, I would.

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Reply from AT Pet Services 2025.08.21

Thank you so much, Ankita, for your wonderful feedback! We’re delighted to hear that your Golden Retriever’s journey to Dubai went smoothly and stress-free. Amos and the team truly care about both pets and owners, so knowing that our updates and transparency helped you feel reassured means a lot to us. We’re thrilled your dog settled happily from Day 1, and your kind words inspire us to keep going above and beyond. 🐾

Varun 2025.07.13

     

Tony did an excellent job in helping me move my 2 year old mini-dachshund from Singapore to Bangkok. Right from initial contact to prepping me just days before ny trip, he was easy to speak to, and always available. He also recommended using Vietnam Airlines for my trip as its the only SE Asian airline that allows dogs to fly in the cabin with you. This meant transiting through Saigon but I'd take that over putting my dog in cargo. All the paperwork was prepared perfectly, this meant customs clearance in Bangkok only took 10 minutes. I highly recommend AT Pet Services for anyone looking to travel with their pet.

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Reply from AT Pet Services 2025.08.26

Thank you, Varun, for sharing your wonderful experience! We’re thrilled Tony could make the process smooth and stress-free for you and your mini-dachshund. Your detailed feedback will surely help others traveling with their pets!

john aw 2025.07.05

     

Thank you AMOS for getting both my dogs into Singapore safely. I thought the journey was going to be tough but your guidance and support is something that I could not pen it down easily. I came to you because I read the previous review and still I feel it is now understated after going thru the experience with you. Your service is a perfect 10/10. Highly recommend and especially for bringing pets from difficult countries - you need an agent that has the patience and experience on the paperwork. Not only you met us at the airport but you ensure that our pet is safe at the pit stop prior to Quarantine Center. All the best.

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Reply from AT Pet Services 2025.07.06

Thank you so much, John, for your heartfelt review and for trusting us with the relocation of your two dogs to Singapore. It truly means a lot to know that our support made a difference during what can be a stressful journey. Amos and the team are dedicated to ensuring a smooth and safe process, especially for complex imports, and we’re thrilled to know that you felt cared for every step of the way. Wishing you and your pups all the best as you settle into your new chapter—we’re always here if you need us again!

Warm regards,
The AT Pet Services Team

Hooi Tan 2025.06.24

     

Recently, we relocated our pet dog from Spore to Penang. At Pet provided excellent services. Tony is the guy that served us patiently from A to Z, gave us great advice and extremely friendly and courteous. We are very grateful to Tony for everything he has done. Kudos At Pet n big thank you!!

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Reply from AT Pet Services 2025.07.01

Thank you, Hooi, for your kind words! We're thrilled Tony provided such excellent service and helped make your dog's relocation smooth. I'll be sure to pass along your appreciation to him—wishing you and your furry friend the best!

ゆりちゃん 2025.06.20

     

I moved from Singapore to JB with my cat. From the initial rabies vaccination to the procedures on the moving day, everything was handled with great care and at a very reasonable cost. At first, I was planning to go with a Japanese company, but I had concerns about the process, so I decided to go with a nearby service instead — and I couldn’t be happier with the choice. Thanks to their support, my cat is gradually getting used to our new life. If I ever move again, I would definitely use their services.

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Reply from AT Pet Services 2025.06.22

Thank you so much for your kind words and trust in our team! We’re really glad to hear that everything went smoothly from vaccination to moving day, and we’re even happier to know your cat is settling into your new home in JB.We’re honored you chose us. If you ever move again, we’ll be here to support you every step of the way! 🐾

Warm regards,
The AT Pet Services Team

Amritha Anil 2025.06.19

     

Used AT Pet to transport my dog from Singapore to India and I cannot recommend their services enough!! Amos was so helpful from getting his papers done, to talking to the vet for his medical report, to helping with assembling the crate on the day of travel. He was very reassuring and made sure I did not have to stress out on any of the paperwork. They were very transparent about all the costs as well. I highly highly recommend their services to anyway looking to relocate their furry friend.

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Reply from AT Pet Services 2025.06.19

We are glad to be able to help with your move. We wish you and your dog only the best back home!

Chaitali V Shukla 2025.05.26

     

We have used their services to relocate our 14yo dog recently. They have been very good with everything, from paperwork to getting clearances to physically relocate the pet. If you get them involved for your pet relocation you will certainly have peace of mind as they know their job well! Thanks Amos & Tony

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Reply from AT Pet Services 2025.05.26

Thank you for trusting and choosing us. We wish you and the family only the best in your new home!

Anis Amin 2025.05.12

     

Easy to communicate with step by step advice for what you need to do and what to expect from the service. Prices were transparent and was generally pretty quick from start to finish! Thank you for helping me bring my babies home!

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Reply from AT Pet Services 2025.05.13

Thank you so much for choosing to work with us. We wish everyone only the best!

San Francisco 2025.04.29

     

I recently relocated to Dubai, and engaged AT Pet Services to take care of the relocation of my 2 cats, Axl and Croquette. I could not have asked for better, more responsive and compassionate service from Amos. From end to end, the process went smoothly as he answered all my questions about the quote, showed transparency in pricing by breaking down all components so I could identify if there were any savings to be had such as purchasing the carriers myself (I ended up relying on his supplier for these in the end, as carrier dimensions and materials can be quite specific to airlines). He advised on how to get my cats more acclimatised to the carriers weeks in advance, to help manage their stress on travel day, also recommending when to book the flight to help ensure a smooth process. He was clear in terms of the timelines and documents needed both from Singapore and UAE side. There were a few documents that needed to be processed within 48 hours of travel time as required by UAE regulations, and that for me is a key benefit of having Amos' expertise to allow me to focus on my other pre-flight tasks with peace of mind that everything will get properly sorted out on the pet relocation front. On the day of the flight, he picked up both cats in their carriers and gave regular updates as they were checked in and loaded onto the plane. AT Pet Services also works with a wonderful team in UAE who managed the process from flight touchdown to hotel delivery. Overall, all the steps in the process were navigated expertly and coming from a place of empathy - especially important for someone who is relocating with their pets for the first time like me. I'd definitely recommend AT Pet Services to anyone relocating and looking for a reliable pet relocation service.

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Reply from AT Pet Services 2025.05.15

Thank you for sharing your detailed experience! We're thrilled to hear that Amos and the team provided such compassionate and expert service. Your recommendation means a lot, and we’re glad Axl and Croquette had a smooth journey!

P 2025.04.25

     

Tony and Amos were awesome! Tony was patient in answering all our initial and subsequent queries, and Amos was super helpful during our health check up session and physical meet in dealing with our paper work. Both of them made for a very seamless and stress free move for us, amidst all else that was already going on for us. They were very professional, reliable and helpful throughout, Thank you so much!

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Reply from AT Pet Services 2025.04.25

Thank you very much for the great review, it means a lot to us.

Gabriela Zapletalova 2025.03.31

     

Tony and his team handled the transportation of our dog from Singapore to Greece. His services were highly professional, and from the very beginning, we were well informed about the process. He was always helpful and supportive. Unfortunately, on the day of transport, an European airlines were on strike. Tony managed the situation quickly and efficiently. I am grateful to him for his help. I highly recommend his services❤️

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Reply from AT Pet Services 2025.03.31

Thank you very much for putting so much trust on us. We are happy to Sky travelled to Greece safely.

Yoon Tan 2025.03.24

     

If there were more than a 5 stars rating, I would absolutely give them a thousand stars! Tony was responsive from the beginning and answered all my queries even though he was abroad. He is sincere and honest and will tell you if something can be done. No hidden agenda. I truly enjoyed dealing with him for my fur baby, Nuggette's relocation to Australia. Australia is one of the strictest countries in terms of their biosecurity but Tony covered all the processes, procedures and paperwork to perfection! It was nerve wrecking as this is the very first time pets were allowed to travel in the cabin to Australia from Singapore. I called several other pet relocations who did not want to take us on because they've never done pets in the cabin before. I was almost in tears as the travel date crept closer and closer but then chanced upon AT Pet Services online. Boy am I glad I reached out to them. My dog also has some serious health conditions involving frequent seizures hence us not wanting her to go in the cargo hold. We managed to secure a seat for both her and I on Skye Pet Travel (chartered flight). I was able to be with her every step of the way and this made it so much easier. Tony helped us every single step of the way and was at every vet appointment with us leading up to the move. He supported us emotionally as well. I can feel he genuinely loves animals and wants what's best for them. Some businesses are just out to make money but he is different. So, if you are relocating with your pet/pets, don't look any further and call Tony immediately! He really goes beyond his call of duty to help pet owners. I cannot thank him enough for helping Nuggette and I through this otherwise excruciating process of relocating to Australia. Now, Nuggette gets to live her best live down under surrounded by lush greenery, wide open spaces, parks galore and beaches all thanks to Tony at AT Pet Services! We are forever grateful. ☺️

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Reply from AT Pet Services 2025.03.31

Thanks for giving us 5 stars rating. So happy to see Nuggette is safe and happy.