Verified Company
Verified
I typically don't feel compelled to write reviews, but I want to encourage others to choose wisely where they spend their money, especially regarding good service. We selected this place based on the positive reviews we found on Yelp and TikTok. However, upon arrival, the staff seemed confused about what service we had booked, but they eventually seated us for a scalp analysis.
During the analysis, they noticed dead skin and asked if I wanted my scalp exfoliated. When my boyfriend inquired whether this was included in our 90-minute massage, Sophie looked puzzled and asked, "90 minutes?" This was frustrating, as any business should know the details of their customers' appointments.
After changing for the treatment, I wanted to confirm that they knew we had booked the $138 Kaori head and scalp treatment with a 10% discount. Again, the staff appeared confused and asked when I made the appointment. Though frustrated, I decided to proceed to answer her and continue with the service.
The treatment was mediocre at best. The water had a bad, sewage-like smell, and I even experienced an allergic reaction to the oil and face cream. (I understand this might just be a personal issue.) At the end of the session, they took us to a room to dry our hair and offered us fresh water and a bag of cookies.(or so I thought....)However, when I grabbed the cookie bag, I found it was half-eaten by a previous client, indicating a lack of attention to hygiene. Drinking from someone else's cup of water was also off-putting.
Overall, I felt that the staff(Sophie was the one that serviced me) did not care about the customer experience. There are plenty of other head spas where you'll feel valued for your hard-earned money.
