Arcus Products Reviews

We started looking at refurbing the outdoor pool & patio at our new house in Mar22 as the liner had gone, we didn’t know if the pump/heater worked & the patio was a mix of concrete & 40 year old slabs. We contacted Arcus but at that point they could do the pool but not the patio & we wanted a company to do both as could see potential issues working with 2 contractors so we decided to leave it & considered filling the pool in. Thank god we didn’t!!! A call back to Arcus the following year resulted in us contracting them to do the job as they now offered a complete pool & patio refurb service. From the very beginning Sarah in the office & Dominic were brilliant at accommodating my ever changing mind & advising on every aspect of the options they offered from liner type & colour choice, heaters, pumps, steps, patio slabs etc etc & much to our delight Arcus completely revamped our pool & patio area May - Jun24. To say we are 110% happy with the finished job & their customer service is an under statement. Dominic & the team were fantastic regarding transforming the pool & relocating the pump house & Andy, who mainly laid the patio, was superb & his attention to detail was spot on. The job over ran because of the weather but Dominic & Andy kept in touch on a daily basis informing us as to whether they could attend or not & we’re totally professional throughout as well as being really nice friendly guys. We would have no hesitation in recommending Arcus & if we decide to get the pool enclosure we would trust no other company to do it. On our initial ring round one company we rang who couldn’t help us actually recommended Arcus, said they were brilliant & wouldn’t let us down & Arcus were indeed brilliant!! See they’re FB page for more pics of our pool transformation.

We are very pleased with our pool enclosure. It joins on to the house which means I can swim every day of the year. The work was completed easily. There were a couple of minor hitches but they were overcome. The coldest in the enclosure has been 13 degrees and it mists up a lot when all the windows are closed in the winter. However with some windows open a little, it is clear and pleasantly warm in early summer.

Arcus Built an exercise pool for us in the garden. They arrived when they said they would, they were professional and helpful in all ways. I would recommend them and use them again.

Good sales service, fitting was done efficiently with a very polite couple of chaps, pleased with the product and service.

Wonderful experience from start to finish from my initial enquiries with Sara to the information sent and the site visit right through to installation. Very happy with product but exceptionally happy with the service.

Sarah and her colleagues were extremely helpful, dealt patiently with all our queries and provided great advice. They arranged for some major work to be done on our pool cover at a lower cost than other quotes and with far better advice and support. We would highly recommend Arcus and will use them in future.

It has been an absolute pleasure dealing with Arcus Products for our new swimming pool. From the first contact with Sarah, I knew they were a professional company, with honest & sensible ideas for my project. Everything was completed to a very high standard & in the time scale & budget agreed. Matt in the office was responsive to any questions or queries I had along the journey and went above and beyond without question. Aaron & Dean arrived on site to commence the installation, which was delayed for a few days, due to torrential rain, no fault of theirs. No problem said Matt, we can reschedule for next week & took the time and trouble to shuffle other jobs around to get it sorted. Dominic was also involved in the background, offering a very experienced, behind the scenes support role. The pool is now completed & I could not be happier. Thanks to all at Arcus & sorry if I missed anyone who assisted. I am in no way affiliated or associated with Arcus Products Ltd. Just a very happy customer who can now enjoy being in a pool all year round. Chris D - Hampshire

Arcus supplied and installed a new pool liner for me. There was an issue with the liner on install but they quickly ordered a replacement which was installed without issue. Good communication throughout, Very professional company. Would highly recommend.

From Day 1 of our contact with the Arcus Products team through the design phase to final completion of the installation the experience was first class. Every member of the team was very professional and always on hand to answer our questions. Great service - fantastic product

Can't say enough about the great service from Dominic and his whole team. From Sarah who took my initial enquiry to the guys who cleaned up spotlessly when they installed my pool enclosure.

Very good service,Sarah excellent, informative ,curtious,great pool cover simple to install ,everything went well from initial contact with Arcus,to price ,delivery on time,to installation 10 out of 10

5 star service - they came when they said they would, they worked hard and got it finished the swimspa enclosure before time. Nice guys, all the team has been cheery, friendly and efficient.

Ordered a new pool liner from Arcus. Not an easy job as we don't live in the UK and our pool was an irregular shape and bespoke model that was put in 12 years ago.All measurements had to be sent via ourselves, pictures, measurements and many phone calls and emails. Measurements were rechecked about 3 times to be sure everything was alright. Robert and Sarah were very helpful throughout. We managed to fit the liner ourselves with only a few creases which were entirely our fault. Would fully recommend this company to anyone as they give you enough time and explain in detail any queries.

I am very pleased with the pool. It is an asset to our garden. Everyone at Arcus was polite and reliable. We are happy with the service they provided.

This company is one of the best I have ever used They keep you informed every step of the way Keep to times and when a problem happens they react very quick Sarah in the office is very good as is there fitter Arron I would highly recommend this company

Very good experience all the way through from ordering to delivery and installation and all handled extremely well and co-ordinated by Sarah many thanks

Top guys. Great firm to deal with. Very genuine and honest. Highly recommend.

What a fabulous service. I ordered a swimming pool liner and some accessories for my pool from Arcus. Sarah was extremely helpful and kept me updated on the progress of my order. My liner was delivered next day and the accessories follow the day after. I would definitely use Arcus again should the need arise as they were so professional and helpful. They provided me with a 5 star service. It would be great if all companies worked as well as they do.

Excellent service from selection of pool cover through to erection. Friendly and helpfull team. Highly recommended.

Massive thanks to Robert, Dominic, Dan, Aaron and all of the team at Arcus for installing our Sunsoka pool! Despite Covid and Brexit it was all completed in time. Couple of delays with the cover but that was more down to the company that make the type of safety cover that we chose. We've been really enjoying using it and would definitely recommend Arcus if you're considering a pool build. Thanks guys!