Arcus Products

www.arcusproducts.co.uk

Arcus Products Reviews

Excellent rating
5.0
34 reviews Verified
Arcus Products
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Reviews ( 34 ) 5.0

Claire Scargill
Claire Scargill
2024.05.25
We are very pleased with our pool enclosure. It joins on to the house which means I can swim every day of the year. The work was completed easily. There were a couple of minor hitches but they were overcome. The coldest in the enclosure has been 13 degrees and it mists up a lot when all the windows are closed in the winter. However with some windows open a little, it is clear and pleasantly warm in early summer.
C Stokes
C Stokes
2024.01.12
Arcus Built an exercise pool for us in the garden. They arrived when they said they would, they were professional and helpful in all ways. I would recommend them and use them again.
Reply from Arcus Products 2024.01.15
Thank you so much for your lovely comments and 5 star review. Glad we could help you with your new pool.
Phil Webb
Phil Webb
2024.01.09
Good sales service, fitting was done efficiently with a very polite couple of chaps, pleased with the product and service.
Reply from Arcus Products 2024.01.09
Hi Phil Thank you for your lovely review, much appreciated. Kindest Regards. Arcus Products Ltd
geraldine lee
geraldine lee
2023.12.04
Wonderful experience from start to finish from my initial enquiries with Sara to the information sent and the site visit right through to installation. Very happy with product but exceptionally happy with the service.
Reply from Arcus Products 2023.12.05
Thank you, Geraldine, for your wonderful review and comments. So glad we could help you finish your project with a lovely enclosure; giving you the opportunity to use your pool for a longer season. Wishing you all the best. Sarah Arcus Products Ltd
Edward KUBIAK
Edward KUBIAK
2023.11.30
Sarah and her colleagues were extremely helpful, dealt patiently with all our queries and provided great advice. They arranged for some major work to be done on our pool cover at a lower cost than other quotes and with far better advice and support. We would highly recommend Arcus and will use them in future.
Reply from Arcus Products 2023.11.30
Hi Edward. Thank you for your lovely feedback and comments. We wish you all many years of enjoyment from your pool cover and thank you for your custom. Kind Regards. Sarah. Arcus Products Ltd
Chris Davis
Chris Davis
2023.10.02
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
It has been an absolute pleasure dealing with Arcus Products for our new swimming pool. From the first contact with Sarah, I knew they were a professional company, with honest & sensible ideas for my project. Everything was completed to a very high standard & in the time scale & budget agreed. Matt in the office was responsive to any questions or queries I had along the journey and went above and beyond without question. Aaron & Dean arrived on site to commence the installation, which was delayed for a few days, due to torrential rain, no fault of theirs. No problem said Matt, we can reschedule for next week & took the time and trouble to shuffle other jobs around to get it sorted. Dominic was also involved in the background, offering a very experienced, behind the scenes support role. The pool is now completed & I could not be happier. Thanks to all at Arcus & sorry if I missed anyone who assisted. I am in no way affiliated or associated with Arcus Products Ltd. Just a very happy customer who can now enjoy being in a pool all year round. Chris D - Hampshire
Reply from Arcus Products 2023.10.02
Hi Chris Thank you for your lovely comments and so glad you are happy with our service. It has been an absolute pleasure to manufacture and supply you with a bespoke pool that met your requirements. Wishing you many happy years of enjoyment. Sarah Arcus Products
Ian Lewis
Ian Lewis
2023.09.27
Positive
Professionalism
Quality
Arcus supplied and installed a new pool liner for me. There was an issue with the liner on install but they quickly ordered a replacement which was installed without issue. Good communication throughout, Very professional company. Would highly recommend.
Reply from Arcus Products 2023.09.27
Thank you for your lovely review and comments, Ian. Things don't always run as smoothly as we like but we do endeavour to fix any issues quickly and continue giving great customer service.
Chris Billam
Chris Billam
2023.06.30
Positive
Professionalism
Punctuality
Responsiveness
From Day 1 of our contact with the Arcus Products team through the design phase to final completion of the installation the experience was first class. Every member of the team was very professional and always on hand to answer our questions. Great service - fantastic product
Reply from Arcus Products 2023.07.03
Thank you for your lovely comments and 5 star review, Chris. Glad we could assist you in completing this project & trust you are enjoying your new pool. From the Arcus team.
Chris Hope
Chris Hope
2023.06.29
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Can't say enough about the great service from Dominic and his whole team. From Sarah who took my initial enquiry to the guys who cleaned up spotlessly when they installed my pool enclosure.
Reply from Arcus Products 2023.06.30
Hi Chris Thank you for your lovely review. Glad you're happy with the new enclosure and we wish you many happy years of enjoyment from it.
NICK BRIGGS
NICK BRIGGS
2022.12.20
Very good service,Sarah excellent, informative ,curtious,great pool cover simple to install ,everything went well from initial contact with Arcus,to price ,delivery on time,to installation 10 out of 10
Reply from Arcus Products 2022.12.20
Hi Nick - Thank you so much for your kind review, we are really glad you chose us to supply your new enclosure, if there is ever anything else you need, we are always here to help.
bar hewlett
bar hewlett
2022.10.28
Positive
Professionalism
Quality
Responsiveness
Value
5 star service - they came when they said they would, they worked hard and got it finished the swimspa enclosure before time. Nice guys, all the team has been cheery, friendly and efficient.
Reply from Arcus Products 2022.10.28
Thank you for your comments & review. Glad we could help & give you the extended swim season you wanted. Sarah at Arcus Products.
Martyn Rushton
Martyn Rushton
2022.08.25
Positive
Professionalism
Quality
Ordered a new pool liner from Arcus. Not an easy job as we don't live in the UK and our pool was an irregular shape and bespoke model that was put in 12 years ago.All measurements had to be sent via ourselves, pictures, measurements and many phone calls and emails. Measurements were rechecked about 3 times to be sure everything was alright. Robert and Sarah were very helpful throughout. We managed to fit the liner ourselves with only a few creases which were entirely our fault. Would fully recommend this company to anyone as they give you enough time and explain in detail any queries.
Reply from Arcus Products 2022.08.25
Hi Martyn & Jan Thank you for your lovely review & for sending us your finished photos. Glad we could be of assistance on this &, although there was a lot of double-checking (as we wanted it to be right for you), it was worth it in the end to have the liner fit properly. Especially considering you ended up having to install it yourselves. We always like to give a good service to our customers, even if we are not doing the install. Hope you have many more happy years of swimming in your pool.
Becky Bradshaw
Becky Bradshaw
2022.06.28
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I am very pleased with the pool. It is an asset to our garden. Everyone at Arcus was polite and reliable. We are happy with the service they provided.
Reply from Arcus Products 2022.06.29
Hi Becky Thank you so much for leaving us this 5 star review. Your custom is greatly appreciated& we wish you many happy years of enjoyment from your pool. Sarah Arcus Products Ltd
chris sadler
chris sadler
2022.06.21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
This company is one of the best I have ever used They keep you informed every step of the way Keep to times and when a problem happens they react very quick Sarah in the office is very good as is there fitter Arron I would highly recommend this company
Reply from Arcus Products 2022.10.28
Thank you for your kind words. Glad we could help. Sarah at Arcus Products
Ian Stewart
Ian Stewart
2022.06.09
Very good experience all the way through from ordering to delivery and installation and all handled extremely well and co-ordinated by Sarah many thanks
Reply from Arcus Products 2022.06.10
Glad to hear you are happy with your new pool & thank you for your wonderful feedback.
Matty Alexander
Matty Alexander
2022.06.01
Top guys. Great firm to deal with. Very genuine and honest. Highly recommend.
Janet Pinto
Janet Pinto
2022.02.26
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
What a fabulous service. I ordered a swimming pool liner and some accessories for my pool from Arcus. Sarah was extremely helpful and kept me updated on the progress of my order. My liner was delivered next day and the accessories follow the day after. I would definitely use Arcus again should the need arise as they were so professional and helpful. They provided me with a 5 star service. It would be great if all companies worked as well as they do.
Mr Brown
Mr Brown
2022.02.12
Positive
Professionalism
Quality
Value
Excellent service from selection of pool cover through to erection. Friendly and helpfull team. Highly recommended.
Reply from Arcus Products 2022.02.14
Thank you for your review & comments. Glad we could be of service & pleased you are enjoying your new enclosure.
Lisa Powell
Lisa Powell
2022.01.28
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Massive thanks to Robert, Dominic, Dan, Aaron and all of the team at Arcus for installing our Sunsoka pool! Despite Covid and Brexit it was all completed in time. Couple of delays with the cover but that was more down to the company that make the type of safety cover that we chose. We've been really enjoying using it and would definitely recommend Arcus if you're considering a pool build. Thanks guys!
Reply from Arcus Products 2022.01.28
Thank you for your lovely review & so glad you are enjoying your new pool.
Nigel Butcher
Nigel Butcher
2021.12.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Great customer service from initial order through to dealing with some snagging issues after installation. Always friendly and obliging to deal with.