Awesome job done by Eli and Kyle on our system that is now letting cold air go throughout the entire home, including our second story. I know who I will be calling and asking for the next time I call Appalachian. Thanks guys!
Thank you, Tammie, for your kind words! We appreciate your feedback and are glad to hear you had a positive experience with Appalachian Heating.
Kevin Culver2026.06.15
The serviceman done a great job. Very respectful of property and home. Done a thorough job troubleshooting. Very informative on what he was doing and what could be wrong. He fixed a place where the control wire was grounding out and replaced a bad thermostat.. I think the Thermostat was over priced. Paid $711.80 !!! The Thermostat a little over $500.00.. But then to I’m not a heating and cooling expert.. Good Service.
Thank you, Kevin, for your kind words and feedback about your recent service with Appalachian Heating; we appreciate your understanding and are glad to hear you were satisfied with the work done.
Thank you so much, Tom! We appreciate your kind words about our technician and are glad to know he could provide you with valuable information to address your issue. Your feedback means a lot to us!
Keith Bratt2026.06.11
Technician was very knowledgeable. Helpful & thorough. Good communication as well
Thank you so much, Keith! We're glad to hear that our team provided knowledgeable and thorough service, along with good communication. Your feedback is greatly appreciated!
Ksthy Stsnley2026.06.11
Jody was absolutely great he cleaned out my ducks and service my air condition that another company had supposedly done and after seeing the pictures it definitely was not done
Thank you so much, Ksthy! We're glad to hear that our team provided you with excellent service and that Jody was able to address the work that needed to be done. Your satisfaction is important to us, and we appreciate you sharing your experience!
Karmella Wynne2026.06.11
Tim and Michael were great! Thanks guys for everything!
Thanks a lot, Karmella! We're glad to hear that our team provided great service. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience!
Mike Atterson2026.06.11
Jody P. cleaned the ducts to our 3 ton HVAC system Wednesday, June 10. As he maneuvered the big bulky “vacuum”/hose throughout the house, he made sure he didn’t scratch doorframes or furniture…which I greatly appreciate. He worked meticulously on each and every floor vent and return. It’s not a cheap process but well worth the investment because their equipment has greater suction to reach into areas that a Shop Vac cannot (I’ve tried). I can tell a significant difference already in the lack of dust floating and accumulating in the house. Highly recommend this process.
Thank you so much, Mike! We appreciate your kind words about our team and the meticulous work done on your HVAC system. It's great to hear that you're already noticing a difference in the air quality of your home. Your recommendation means a lot to us!
Jessica Claiborne2026.06.11
Jody, my technician came out, clean my vents, and my return, and then service my air condition. did a great job hewas very nice and professional
Thanks for your thoughtful feedback, Jessica! We're glad to hear that our team provided you with excellent service and professionalism during your visit. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Michael Kincaid2026.06.09
Their technician, Mason, was skilled and punctual (brownie points for being good to my dog). I asked for an honest recommendation on whether I should replace my existing mini split, or have the leak on the Schrader valve repaired. He gave his honest assessment of the cost of the repair verses the cost of outright replacing the unit I have. Given it had seven years of hard use, and that the company rates on evacuating and refilling my freon along with the truck charge exceeded 1,200, he felt it could possibly be worth it to consider just outright replacing the whole unit. I appreciated his honest assesment and willingness to forgo hours for the sake of providing an unbiased assessment of risk and reward with the repair. That said, if the company rates on freon weren't so insanely high, im sure his recommendation would have been to just replace the Schrader valve and evacuate/refill the unit. At the end of the day, I opted just to repair it. I would say that technicians honesty is a saving grace for this outfit. I have worked with commercial outfits that charge half what this outfit does for parts and gas. Next time I think I'll shop it out.
I wouldnt characterize my experience as explicitly negative, but the company rates for materials are very high.
Five stars to their technician, Mason McMullen.
Two or three stars to the outfits pricing index.
Thank you for your review, Michael! We appreciate your feedback regarding our pricing and the service you received from our team. Your input is valuable as we strive to provide quality service while remaining competitive. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to us at info@appheat.com.
Cindy Gill2026.06.09
When asking for directions I was pleased he rembered where we lived from a previous visit.
Thank you so much, Cindy! It's great to know that our team made a memorable impression during your previous visit. We appreciate your kind words and look forward to serving you again!
Ross Cherry2026.06.08
We had the work priced in Sept of 25’ with their lead technician on site with clear understanding of items. We asked for pricing to be updated at the end of February 26’. We received competitive pricing from another company which created us to call and go over all things to make sure correct (as App Heating was 25% cheaper) which I was told pricing was correct.
I should have known issues were coming when we signed digital agreements but I received calls asking what we were doing even though the signed agreements clearly answered those questions.
They showed up to do their work and left on Friday with no communication of any issues. That night we were constantly awaken every time the HVAC would come on as it sounded like a helicopter taking off in the house - literally. We received about 3 hours of sleep that night. We knew something was wrong and called the emergency number to get help as another two nights without sleep was not acceptable. We were not looking for them to correct it over the weekend but to just allow the system to open all dampers temporarily when coming on to stop the zoning issue creating the noise. We had to be extremely forceful and not give up calling / begging all day for help to get this to happen.
Ultimately they did not order the right products nor have the job quoted properly per what their technician and I discussed. They knew they did not have the proper products and just left that Friday never informing us of their issues or leaving with it temporarily acceptable but instead just incorrect causing the exceptionally loud system for the weekend and then not truly wanting to manage their issue. Further, I ended up paying an additional $1,200 and should have just gone with the competition as they obviously listened and quoted properly upfront.
I called numerous times and sent emails and never received any communication from their G.M., Daniel, who I had been working with me on the job. Not once has he called to apologize, let me know they learned from it or even the typical business protocol of returning a customers communication (especially an upset customer). As an owner of two service oriented companies, I would fire an employee for not being directly and constantly involved with an upset customer (especially if we truly caused the issues) and I would expect my GM to make sure they did if they knew of the incident - I’d 100% let that GM go if they didn’t as they should always be making sure the customer’s experience is good and as stated would be. I tell my team, “when you see a fire, run to it as avoiding it only makes it grow bigger and 99% of the time running to it and handling correctly makes a customer for life” - he sure missed that opportunity.
The only reason I am giving them the 2 stars is for their technician Matt. Once he got involved and saw the issues, he did everything he could do and acted extremely professional on Appalachian’s behalf. He made all things right and checked up to confirm it was all good. I would give him 5 stars for how he handled it.
Unfortunately, the 2 stars is due to our experience and the lack in interest at the management side when a dissatisfied customer appeared (with valid cause too). All expectations of customer support start at the top with how they react and treat customers. The lack of care from the GM requires me to think that they don’t learn from it, will act in the same manner again and set up customers for the same experience which is not acceptable. This customer could have been saved with the actions of Matt (which was not his job) but the lack of management not one time communicating with us or checking in shows the overall experience the managment of the company cares to create which is not one service and carrying for the customer.
Thanks for sharing your feedback, James! We're glad our team was able to resolve your issue quickly and that you are very satisfied with the service. Your support means a lot to us!
Bill Lee2026.06.05
Kaden is a very pleasant and knowledgeable young man!!
Thanks for the great feedback, Bill! We're glad you had a positive experience with our team and appreciate your recognition of Kaden's knowledge and pleasant demeanor.
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