Americool التقييمات

James B 2025.12.07

     

UPDATE!!! 10 years ago I decided to go with Chip and his team for full install. The customer service and quality of work has only gotten better as I continue to work with them. Below is my original review and it all stands true. Johnis usually our tech and he is amazing. If I could give 10 stars I would. When I was first getting quotes for a complete system install, ductwork and all, I met with all the big name companies. Most of them made it feel like I was just a sale not a person. Chip met with me and explained, in depth, the workings of the air handler and heat pump. I knew then if someone is this passionate, and believes in the product, I had to go with him. Once we worked out the details He offered to meet me in a Saturday and lend me portable AC units until my install was complete. I knew I made the correct choice when I met Gary and Adam and they shared the same passion Chip does. The install was flawless. If you're looking for a heating and cooling company, don't waste your time with anybody else. Thank you Chip, Gary and Adam for the excellent work and customer service.

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Dr MitoFit 2025.11.21

     

Since I have multiple dual natural gas/heat pump zones, I signed up for twice a year maintenance checks (spring and fall) which keeps things running at high efficiency and prevents system failures during peak demand. They do full installs as well as routine fixes and tune ups, check for warranties to save customers money, and give good advice. They recently repaired a crawl space leaky flex duct which is an underrated cause of energy loss inefficiency.

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الرد من Americool 2025.11.21

Thank you, Dr, for your thoughtful review and for recognizing our commitment to maintenance and efficiency. We're glad to hear you found our services helpful, and we appreciate your support!

Kim Mondezie 2025.11.21

     

This company has always been professional and helpful. I will use them again and again for my HVAC needs. It's been years and they continue to be top notch.

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الرد من Americool 2019.12.01

Thank you so much for your review Kim, Great to hear from happy customers like yourself. Happy holidays.

thomas Sullivan 2025.10.20

     

"I wanted to share a great review about Chip, Ray, and Colby. All three were total pros, and always showed up on time. They installed 4T and 3T units in our new home's HVAC system. Chip really stood out because he took the time to explain the whole process to me from start to finish. Honestly, I didn't go with the absolute cheapest quote. Chip's quote was a bit higher, but that's because I wanted some specialized stuff done. The team was at my house every weekday for over a month. Every day, Ray would call me and let me know what they got done. We were actually living in the house during a crazy four-month renovation, but you hardly knew they were even there. They cleaned up great each day! Chip was the brainpower behind all the calculations, balancing, and figuring out where everything should go. I even saw him training his team on the job, showing them how to handle unusual situations that came up. Our floors and carpet were already in, and they made sure to use drop cloths every day. Thing is, most contractors just care about the immediate job, not building a lasting relationship. Chip stayed in touch with me for over a year and a half, just checking in on the new units. When I moved and bought a new house, Chip was the first contractor I called. I believe in paying a fair price and building a great working relationship, not squeezing every last dollar out of a contractor. This team went way beyond what most contractors do these days. We live in a world where it's usually all about the contractor. This project was definitely expensive, but it was a fair price, and we both walked away happy. I would definitely recommend Chip and his team." Tom S.

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الرد من Americool 2025.10.20

Wow, thank you so much for this incredible review! We truly appreciate you taking the time to share your experience and for recognizing Ray, Colby and Chip for their professionalism, craftsmanship, and dedication. It means a lot to hear that their communication, attention to detail, and respect for your home made such a difference throughout your renovation.

We take great pride in providing not just quality installations, but also lasting relationships built on trust and transparency—so your words really capture what we strive for every day.

Thank you again for your continued trust and loyalty. We’re honored to have earned your business and we look forward to being your go-to team for years to come!

Sigfredo Ortiz 2025.09.29

     

I did not have a pleasant experience. Started with the original visit where the technician determined that the unit needed a new motor. And he informed that the charge was $400, and he ended up charging me $550. leaving my unit vibrating and making a sound that with time became louder. I call them to return because the noise was incredibly loud. I was informed, by the same technician that I needed a new blade for the motor, charged me 130.00. Leaving the unit working. I was contacted by their office, and the job was priced at 600 for the part and changing the blade (3 hours of labor). Next day the unit stopped working and when I checked the blade had slided down the center rod and stopped with the unit's compressor. When I checked, the screw that holds the blade in place was left loose. I ordered the blade which it cost me 40.00 and installed myself in 20 minutes. The unit was not cooling, and I contacted them and after complaining about the overcharge for the installation of the blade, they offered to check my unit again and not to charge me for labor if parts were needed. The technician informed that it was the capacitor and wanted to charge me 200.00 for the part and installation. I purchased the part myself for 15.00, changed in 15 minutes, the unit was working like new. From this point on is going to be very difficult for me to trust any HVAC company.

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الرد من Americool 2025.09.29

Sigfredo, I truly appreciate you sharing your experience, and I understand how frustrating it must have been to deal with these issues and unexpected charges. Your feedback is important to us, and I apologize for the inconvenience caused by the service you received. It’s great to hear that you were able to resolve the issue on your own, but I understand how this has impacted your trust in HVAC companies. If you would like to discuss this further or need assistance in the future, please feel free to reach out via a call to our office at 804-276-8296.

Claudia Helsley 2025.09.19

     

Good experience with Americool. I have peace of mind especially with winter coming. They are dependable.

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الرد من Americool 2025.09.26

Thank you, Claudia! We're so glad to hear you had a good experience with Americool and that you feel at ease with winter approaching. Your trust in our dependability means a lot to us.

Ronald Young 2025.09.18

     

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الرد من Americool 2025.09.19

Thank you, Ronald, for the 5-star rating! We appreciate your support and look forward to serving you again.

Faye Ellar 2025.09.13

     

I cannot express how grateful I am for the honesty of the technician, his honesty speaks very highly of his character as well as for the company ( AMERICOOL) that he works for. Thank you so very much for him and your company

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الرد من Americool 2023.11.15

Thank you Faye, for your wonderful review. This is how we run our company with honesty and integrity. I will pass your accolades to the technician Jimmy. Thanks again for your review.

Jason Brooks 2025.07.26

     

Chip and his team were fantastic. Our A/C went out on a weekend and I called him on Sunday night to see if they could help. He got a team out here first thing Monday morning to start diagnosing the issue. Mind you, it was the hottest week so far and the temps were not going down any time soon. His techs got to the bottom of the issue and we're able to get it resolved pretty quick to get us cooled down. Chip and his techs walked us through the entire process and made sure to explain everything in layman's terms so that we could fully understand what we were up against and our options to tackle it. I would recommend Americool to any of my friends and family. Great job Americool.

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الرد من Americool 2025.07.26

Thank you, Jason, for your kind words and for recognizing Chip and the team's efforts; we're so glad we could help you during that hot week and appreciate your recommendation!

Brian Bellovay 2025.07.17

     

Prompt attention to my problem. Came out same day . Evaluated the issue and repaired on the spot . On time for appt and called when on the way .Was really nice to have instant relief from the 90 plus days . Ive known the owner for over 30 years . He or his techs have always taken care of my needs in the same manner mentioned above.

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الرد من Americool 2025.07.17

Thank you, Brian, for your kind words and for being a loyal customer for so many years; we're glad to hear that our team provided prompt service and support when you needed it most.

matthew galanti 2025.07.17

     

They are going to over charge you for everything!! I called them last night to install a new capacitor on my hvac unit since I couldn’t just run to Lowe’s to buy the part. They replaced it and unit still wouldn’t turn on. The tech went to the attic to discover the condensation pump wasn’t working and it cut the power to the unit. They got the system to work. Upon receiving my bill they wanted to charge me 200 dollars for a 20 dollar part. Now I have my own business and I understand markup on items but 10 times the cost of the item is robbery. Not to mention they also topped off the Freon(didn’t ask them to do it) and got charged an arm and a leg for that too.I had their technician remove the new capacitor and install my old one because I wasn’t about to be taken advantage of because of company policy. I bought a new capacitor on Amazon for 20 bucks that got delivered this morning

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الرد من Americool 2025.07.17

I appreciate you sharing your experience, Matthew, and I'm sorry to hear about your dissatisfaction with the charges and the service you received.
It's important to us that our customers feel valued and fairly treated, and I understand how frustrating this situation must be. Please feel free to reach out via text or call if you’d like to discuss this further or if there’s anything we can do to assist you. Please give our office a call if you would like to further discuss the charges. We can be reached at 804-276-8296

Tim Ryan 2025.07.16

     

Americool was very professional. The tech found issues very quickly and demonstrated a thorough evaluation of any potential problems. The service was prompt, same day, and thorough. I highly recommend this company for HVAC service.

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الرد من Americool 2025.07.17

Thank you, Tim, for your kind words and recommendation; we're glad our technician could quickly address the issues and provide you with prompt service!

Dawn Scott 2025.07.07

     

My A/C went out right before the 4th of July! Needless to say, it was HOT. I researched emergency repair and came across the is company. I put in a request and the technician was at my house 1 hour later! Diagnosed my problem and had it fixed within the hour. I recommend them for any canoe heating issues. The tech John was very friendly and explained everything thing to me. Great work!

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الرد من Americool 2025.07.08

Thank you, Dawn, for your fantastic review! We're glad our team, especially John, could assist you so quickly and effectively. Your recommendation means a lot to us!

Karen Cook 2025.07.07

     

I was thrilled!!! As hot as it had been, I'm sure they were extremely busy. I expected to have to wait quite a while after getting on theist list. Instead. I was pleasantly surprised that my unit was fixed so quickly. Greg was excellent and I couldn't be more pleased with him and with Americool!

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الرد من Americool 2025.07.08

Thank you, Karen, for your wonderful feedback! We're so glad to hear that Greg provided excellent service and that your unit was fixed promptly. We truly appreciate your support!

William Chenault 2025.06.30

     

Really Really Great Service.......10 STARS Came out after hours 👍 and fixed my AC unit quickly especially since the temperature was over 100 degrees and I have an elderly mom living with me ......Thank you for coming to the rescue 🛟

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الرد من Americool 2025.07.03

Thank you, William, for your kind words! We're glad we could help get your AC fixed quickly, especially in such heat—your elderly mom's comfort is important. We appreciate your support!

Patricia Lobo 2025.06.20

     

Very friendly customer service! They were able to get out the same day and fix the issue. The tech even sent photos of the problem and when it was fixed. Highly recommend!

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الرد من Americool 2025.06.24

Thank you, Patricia! We're glad our team could assist you promptly and that you appreciated the tech's updates. Your recommendation means a lot to us!

Rob D 2025.06.18

     

Quick to respond and schedule. Good to do business with Americool.

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الرد من Americool 2025.06.18

Thank you, Rob! We appreciate your kind words and are glad to hear you had a positive experience with us at Americool.

Ron Hamway 2025.06.10

     

I have been using Americool for years to meet my HVAC needs, both maintenance and unit replacements. They have always been reliable and stood behind their work.

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الرد من Americool 2025.06.16

Thank you, Ron, for your loyalty and kind words about our reliability and support; we truly appreciate your trust in Americool for your HVAC needs.

Michael Leskin 2025.06.10

     

My most recent visit from Americool technician was a good experience. Craig was professional, knowledgeable, communicated well, and went out of his way to show me how to reprogram my thermostat. As always, I am very pleased with this company, and will continue to renew my service contract annually.

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الرد من Americool 2025.06.17

Thank you, Michael, for your wonderful feedback! We're glad to hear that Craig provided you with excellent service and that you're pleased with us. We appreciate your continued support and look forward to serving you again!

Kenny Orlando 2025.05.29

     

These guys are very thorough with their work and explanations on unit operations.

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الرد من Americool 2023.10.10

Mr. Orlando, Thank you for your review on your new Mitsubishi Ductless whole home project. It was a pleasure showing you and your wife the possibilities of these amazing systems.