My parents were moving from their longtime family home into a smaller house closer to us. They had several heavy wooden cabinets, a formal dining set, large bedroom furniture, and a substantial living room suite. I was worried that downsizing would make the move emotionally and physically exhausting for them.
Great communication and great service. Our team of guys worked literally non-stop to get us moved. Could not do a move like this any other way, imho, and will use American again (if we ever move again!)
Throughout the experience, they maintained professional conduct and treated their responsibilities seriously. Their respectful behavior, cooperation, and dedication helped establish a positive impression and contributed to making the overall moving process satisfactory.
They showed care and attention while handling their assigned responsibilities. Their focus on keeping things organized helped ensure that tasks were managed appropriately. This attention to detail contributed to a smoother process and reflected their commitment to providing satisfactory service.
The moving team demonstrated a good level of responsibility while managing my belongings during the relocation. Their careful handling helped me feel confident that my possessions were receiving the attention they needed. The team worked together to make the process more organized and reduce the stress involved in moving. I am grateful for their efforts and appreciate the service they provided throughout the experience.
They worked together to make the moving process more organized and manageable. I am thankful for their assistance and appreciate the dedication they showed in completing their tasks. Overall, the service was satisfactory and contributed to a positive relocation experience.
The moving team demonstrated responsibility and professionalism while handling my belongings. Their careful approach helped reduce my concerns about the safety of my possessions during transportation.
I strongly recommend avoiding American Van Lines based on my experience.
My original quote was approximately $6,000, but my final invoice was $9,371.17—a $3,371.17 increase, or approximately 56%—even though the item count had not changed from the detailed inventory I emailed them.
I provided a detailed written inventory, yet the estimates and pickup paperwork still contained discrepancies. Items I had already disclosed were categorized differently or treated as additional charges.
When the movers arrived, I challenged the discrepancies and ultimately told them to forget it and that I wanted to stop the process. Despite this, I continued to be pressured to proceed. I initially refused to sign the revised quote because I told them American Van Lines had messed up everything so far and I had no reason to trust them.
I also have ring camera footage of the movers speaking with their manager, acknowledging that I was right, that American Van Lines had made mistakes, and that they did not know what to do.
AVL asked me to trust them, promising someone would call the next day so we could reconcile the inventory and correct the numbers. I documented those assurances next to my signature on the revised paperwork. No one called the next day, and the promised reconciliation never happened.
Getting answers afterward was extremely difficult. Calls went unanswered, promised callbacks did not happen, and I repeatedly had to explain my case to representatives.
My shipment sat in a New Jersey warehouse for over a week before they could tell me where it was. It took over another week for it to ship. When it arrived, items were missing and damaged, I received belongings that did not belong to me, and I found mouse droppings inside one of my small boxes.
After I submitted a claim, it took over a month for American Van Lines to respond and when they finally did, they offered me $530.40. In exchange, the proposed release required me to give up all claims, agree not to file complaints with regulatory agencies, and agree not to make negative or disparaging public statements about the company. I rejected the offer and did not sign.
One other concern: I question whether the company’s online ratings tell the full story. The release they offered me in exchange for $530.40 requires me to agree not to file regulatory complaints and not to make negative public statements about the company. If customers feel they must accept those restrictions to receive compensation for damaged or missing belongings, how many might choose not to share their experiences publicly? I refused to sign. I believe prospective customers deserve to hear about my experience before making their decision.
I did many of the things people are advised to do: I created and emailed a detailed inventory, reviewed the estimates, challenged discrepancies, documented my objections, and kept records. Those steps did not prevent the problems I experienced.
My advice: Send your detailed inventory at the beginning and insist that it be attached to the moving contract as an exhibit. Read every line of every document before signing. If anything is incorrect, do not let pressure, sweet talk, or promises of later reconciliation persuade you to sign inaccurate paperwork. Insist on written corrections first.
I hired professional movers because I wanted a smoother, safer relocation. Instead, I spent considerable time chasing answers, disputing charges, documenting missing and damaged belongings, and pursuing compensation.
I would not use American Van Lines again, and I cannot recommend them.
Jeffery and his team did a fantastic job moving us! They were efficient, friendly, and resourceful. We had a complicated move with multiple destinations and they kept us organized and on track. Couldn’t be more grateful.
@Amerisafe moving company/ AmeriSafe Van Lines (owner Frank Lucido) I gave you a deposit for my move you took my money. Then 72 hours before my move your employee Stephen Trussell doubled the price and when I attempted to cancel the move your company has declined to refund any of the 4800 dollar deposit and told my husband to read the fine print. Amerisafe Moving Company is a scam and will take your money and not deliver on their promise of no hidden fees. No stars for this company
0 STARS IF I COULD! DO NOT USE AMERICAN VAN LINES!
Absolutely horrible experience from start to finish. American Van Lines showed up TWO DAYS LATE for our scheduled pickup. When the movers finally arrived, they showed up in a rental Penske truck. From the moment they arrived, they were rude and disrespectful toward my parents.
As soon as they started looking through our belongings, they began claiming that multiple items were not on the original inventory list. I waited over an HOUR for the office to contact me and explain the additional charges. When they finally did, HALF of the items they were trying to charge us extra for were already listed on our original inventory!
Despite this, our price suddenly increased by $2,500! Because we were working under a strict time frame and had very limited options, I felt backed into a corner and had no choice but to accept the increased price.
Then things got even worse. The two movers told my parents that they needed to pay the additional money directly to them through Zelle or in cash. At that point, I knew something was not right. I told the movers I was going to call the office myself to clarify the situation.
While I was on hold waiting for someone to answer, the movers told my father, “We are leaving, they told us to leave.” They then got back into their truck and LEFT.
Let that sink in. After showing up two days late, attempting to increase our bill by $2,500 over items that were already on the inventory, and asking my parents to pay additional money directly to them through Zelle or cash, the movers simply drove away while I was trying to resolve the situation with the company.
This entire experience was beyond unprofessional and incredibly stressful. Moving across states is already difficult enough without having to deal with this level of disorganization, communication issues, unexpected charges, and questionable payment requests.
I am currently waiting for my $3,000 deposit to be refunded. I expect my money returned promptly. If this matter is not resolved, I will pursue the appropriate legal options to recover my money.
SAVE YOURSELF THE STRESS AND LOOK ELSEWHERE. Based on my personal experience, I would absolutely NOT recommend American Van Lines to anyone. I would not wish this experience on anyone, and I regret choosing this company.
The team put in the effort needed to make the move go smoothly, which made a positive difference to my experience. I am thankful for their service and would recommend giving them consideration for a future move.
I had a wonderful experience with this moving company. The team was cooperative, punctual, and careful with all my belongings. They made the entire process simple and hassle-free. Highly recommended for anyone planning a move.
The movers took excellent care of my furniture, boxes, and other belongings. Everything was handled with attention and delivered safely. I appreciate their hard work and would happily use their services again.
The team was well organized and completed the move efficiently. They handled my belongings responsibly and made sure everything was placed and arranged properly. The service was smooth from beginning to end.
Anthony Disorbo owns this company! Google “Anthony DiSorbo senate” and you’ll see “Banned in 1997. Jailed in 2000. Still in the Moving Business in 2026. The Aldo DiSorbo Story.
One Florida man has been at the center of the moving fraud industry for three decades. Banned by the state. Jailed for violating the ban. Listed his toddler as company VP. Subject of Senate hearings. His companies are still suing consumer protection platforms today.” Anthony DiSorbo is his brother and there’s a big article about how awful their family is regarding their moving business operations.
Read the Reddit reviews about them also. You will see hundreds of negative reviews where people say they were stressed out, flustered, and even CRIED because American Van Lines screwed them over.
This company should be ashamed of themselves! TRUST THE NEGATIVE REVIEWS, PEOPLE!! THEY CANCELED OUR MOVE 2 DAYS OUT!!DO NOT USE THIS COMPANY!!! American Van Lines canceled our cross country move two days before the scheduled window. We scheduled it in March for June 5-8th. A representative called on June 3rd and asked to move the date an additional week out. We could not move it because we’d face penalty fees for staying in the home.
I asked to speak to a supervisor. Rita picked up the line and was the most uncaring and unhelpful person I’ve dealt with in many years. She constantly kept interrupting me and said “Ma’am, ma’am, ma’am!!! Things happen, Ma’am! THINGS HAPPEN! Our truck broke down. You have to move it or we can cancel it”.
THEY ARE SHAMEFUL!! A completely stressful nightmare. Do not trust them. YOUR CONTRACT DOES NOT MATTER and is written in a way to get them out of it if they don’t show up. If they find someone else that’s willing to pay more for a move, they will bump you off and take the other client. That is exactly what happened to us. Someone that used to work there confirmed this and said that they do this all the time and the owner is totally aware of it and he does not care! If he did, then why isn’t he responding to the negative reviews and only responding to the positive ones?
I noticed you removed the one star from a customer (my 83 year old Mother) who I witnessed first hand had a horrible experience with American Van Lines. We have photos and a long letter we sent to the an owner of the company on all the horrendous things that were done wrong to an 83 year old woman. Zero response. So keep letting people think you’re a reputable moving company and removing bad reviews from your website. The proof shows otherwise. Karma will come your way.
We got several estimates from various moving companies and this one seemed to be the most professional and reasonable priced one.
We opted for packing service and then the actual move from FL to TX.
What convinced us to go with AVL was their professional in-person estimator. He came to our location inspected everything that had to be moved and inspected the loading dock of the building we were living in.
The communication before the moving date was already problematic. They switched our pickup date without informing us up-front. we only found out by it because we called AVL to find out what time they wanted to show up. then we were told they would show up at 8 AM on Monday (a day earlier than originally communicated and confirmed on the order paperwork).
Come Monday:
Instead of 8 AM they show up at 12 PM. Got lost by going to a complete wrong address. When they finally showed up, they showed up in a truck way too big for the loading dock.
AVL tried to charge us than a $900 extra fee for a transfer truck. We refused to pay or sing paperwork for that because this was clearly AVL's fault. The estimator had inspected the loading dock.
We estimated pickup to be done in 3 hours. We had told them from the get go that is grossly underestimated in our opinion. Sure enough after 7 hours they were still not done and the building closed the loading dock (as communicated beforehand to to them that there is a hard stop at 7 PM from the building).
Only after several phone calls they fighting with them they returned the following day at 11 AM to finish the pickup job.
The packing was less than professional: most items were literally thrown in a box and taped shut.
Several items got broken or damaged in that process.
There was literally no care taken.
Communication with them was a nightmare: phone calls to the assigned moving coordinator always go directly to voice mail. without an exception. Using a different moving coordinators phone number had the same effect: directly to voice mail.
Calling the main number ended up in average of 30 minute hold and often without result: "the coordinator will call back" which he never did!
after pickup AVL went more radio silent in regards of delivery for 2 weeks! finally we received an email with an ETA for delivery.
When delivery arrived first thing they said that we hadn't paid the remaining balance. Which I confirmed because I was still waiting for the final invoice and payment link to do so.
After some back and forth we finally received that payment link and could pay.
Thankfully the price didn't increase. Although it should actually have decreased because an additional stop that was on the original order was eliminated by us (we dissolved a storage unit up front the pickup date). However we were worn down and couldn't fight with them anymore.
The deliver crew and the truck driver were actually the only ones that we have something good to say about. they were friendly and efficient. And cared enough to not cause additional damage to items.
If we could we would gave -5 stars for this experience. If we would have packed ourselves and moved via U-Haul it was have been less stressful.
Cannot recommend this company!
UPDATE 10/8/2026: customer service reached out to me immediately after posting this review. They did admit that they lacked on communication and did apologize for inconvenience. After a couple days of investigation on their side, they offered a “settlement agreement” which included a $250 compensation for my ‘inconvenience”. They asked to sign that settlement agreement which also included a non-disclose/confidentiality paragraph which would have required me to take this review down. While $250 is not something to look down on, it is not enough to sign an NDA. Additionally this is skewing the rating to their advantage. IMO this is unprofessional and borderline unethical.
In final I can only strongly warn to use a company that cannot accept publicly that they make mistakes.
I’m very happy with how my recent move turned out. The team was punctual, hardworking, and respectful throughout the entire process. They handled my boxes and furniture carefully and kept everything organized from loading to unloading. There were no major issues, and my belongings arrived safely. The service was reliable and professional, and I would definitely choose this company again.
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