American Van Lines Reseñas

Vernon Taylor 2025.12.14

     

This was first time ever hiring a moving company and it was my absolute worst nightmare, starting with the fact that I got a price for $3400.00 dollars over the phone and then when the moving subcontractor showed up, one of them was going over the paperwork with me while the other guy was secretly taping up empty boxes and counting them as more fees without my permission or knowledge, before I knew it I had another $2,000 additional to my original contract, so not only did I had to leave something I had to go back to another state and rent a U-Haul because they were trying to rip me off, I just couldn’t believe that a professional moving company would allow these guys to come into your place and start doing so many things unethical and unprofessional there was no conversation about any extra expense before they started doing the work or getting my approval for the extra additional expense, so after going back and forth for about an hour we finally agreed to moving forward with the big items. Then they were supposed to deliver my furniture 9am on Saturday the didn’t show up until 6:11pm . I have multiple pictures and videos of how these guys operate and it’s a scam to rip you off when they know that you’re in a tight schedule. But I’m filing a complaint with the better business bureau I don’t think they should be in business and most definitely pulling scams like this isn’t the way to do business at .

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Jennifer Lamarche 2025.12.13

     

Up until this moment I was happy with the way my plans for my move were turning out they came on the day as expected which I was very nervous about but it happened. I was happy with the guys that came and packed and loaded my stuff. At this moment I am unsure when I am going to get my items delivered as my stuff is still sitting somewhere in Maryland and its coming to Fl… cannot get an answer as to what the process is except “ I will get an update Monday” but yet they are concerned with sending me my invoice for a final payment…… Can I get my stuff first or at least an answer in when my stuff will be coming ?? Communication with staff since booking has been very shifty not a helpful as they were when they were trying to get me to sign contract.

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Scott Drescher 2025.12.13

     

Manny B job 510985 the men were quick but very careful and good to get to know. We highly recommend them.

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Debra Gunter 2025.12.13

     

Excellent job!!! 10 stars!

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Dave Ross 2025.12.12

     

Absolute fraudsters. This company literally STOLE $5200 from me, and did absolutely nothing DO NOT TRUST A WORD THEY SAY.

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Edward Westermann 2025.12.11

     

After doing moves with the military for 25 years, I can say that David Thornton with American Van Lines provided the absolute BEST service we have ever experienced in our move from Texas to Pennsylvania. He was always available and communicated regularly during the process of transporting our household goods. He also hired first class packers and loaders at both locations. If you need a driver to organize your move then David Thornton should be your first choice! An A+++ experience.

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Respuesta de American Van Lines 2025.12.11

Thank you for taking the time to share your experience with American Van Lines and our driver, David. We are thrilled to hear that your move was the best you have ever experienced after 25 years with the military. We pride ourselves on excellent communication and hiring top-notch professionals for our clients' moves.

Kelsey Miller 2025.12.11

     

I'd give less than zero stars if I could. The entire process was a nightmare - capped off by the truck being 10 DAYS LATE TO ARRIVE. Know how hard (and expensive!) it is to move across the country without your stuff for 10 days? The customer service was HORRENDOUS. People were rude, uncaring, unresponsive, unwilling to help - just pretty nasty in general. They charged a fortune and offered to comp us a measly amount for the "inconvenience". It was truly one of the most distressing events of my entire life. The driver was a nightmare to deal with - zero compassion or understanding. From the first conversation to the end of the transaction he had an attitude. He literally had me in tears. None of the movers spoke any English at all. So when I told them to not touch certain boxes, they just nodded - and then moved all those boxes anyway. Including our air mattresses so we spent the first night in our new home sleeping on the floor. No one would provide me ANY answers. Where the truck was, what happened to it, why is it taking so long? They had no satisfactory answers and just kept repeating the same thing over and over - you're scheduled for the 14th you're scheduled for the 14th you're scheduled for the 14th. No help, no apology, no answers. I finally got the name of a supervisor who said she'd personally check in with me - and never did. I have PAGES AND PAGES of interactions I could retell, but I'll save you all the time. DO NOT USE AMERICAN VAN LINES.

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George R Alston 2025.12.09

     

511031: These guys were great. Professional and very efficient.

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Respuesta de American Van Lines 2025.12.10

Thank you for taking the time to share your positive experience with American Van Lines, Mr. Alston. We are thrilled to hear that our team was able to provide you with professional and efficient service. Your satisfaction is our top priority and we appreciate your 5-star rating. Thank you for choosing American Van Lines for your move.

Tim nukala 2025.12.09

     

Really excited to start another branch in my life ,so far so good ,top notch company ,im old school so i dont know if im sleek ,but add this all star to the already allstars there .watch out .but check them out a new way to move no matter what type

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Respuesta de American Van Lines 2025.12.10

Thank you for taking the time to leave us such a positive review, Tim. We are thrilled to hear that you have had a great experience with our company and are eager to continue our journey with you. Your confidence in our team and services means a lot to us.

Favour Enya 2025.12.09

     

I couldn’t have asked for better movers! Said Navarro & Eve mejia helped me and they were so kind, patient, and extremely helpful. From the very first message to the last item unloaded, their communication was flawless. They made a stressful day feel easy. I truly appreciate them and would 100% use them again! #510400

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Respuesta de American Van Lines 2025.12.10

Thank you for choosing American Van Lines and leaving us a 5-star review, Favour Enya. We greatly appreciate your kind words and are delighted to hear that our team, Navarro & Eve Mejia, provided a top-notch moving experience. Their professionalism, patience, and communication skills truly stood out, making your day stress-free.

Dan F 2025.12.09

     

If I could give zero stars I would. Do not trust your home or items with American Van Lines!! The most unprofessional company I have ever experienced and complete liars and shysters!

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Sandra Jones 2025.12.08

     

Good workers! 505152

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Respuesta de American Van Lines 2025.12.08

Thank you for your kind words, Ms. Jones. We are delighted to hear that you had a positive experience with our team at American Van Lines. Our dedicated workers strive to provide top-notch service to our valued customers, and we are happy to know that we have met your expectations. It was a pleasure working with you.

vamsi krishna pavuluri 2025.12.05

     

Job no: 483029. Whoever came to move us did an excellent job. Very clear and organized. Amazing people. I would recommend for anyone.

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Respuesta de American Van Lines 2025.12.05

Thank you for your 5-star rating and positive review of our services, Mr. Pavuluri. We are delighted to hear that our team delivered an excellent and organized moving experience for you. Our goal is to provide exceptional service to all our clients and we are thrilled to have met your expectations. We appreciate your recommendation!

Sam D 2025.12.05

     

Moving all of my stuff for the first time from ******* to ****** - the guys with American Van Lines were extraordinarily efficient in timing (first on time truck driver Ive met!) and I was very reassured they would take care of my stuff. Highly recommend!

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C Spence 2025.12.04

     

So far so good!! Customer Service is top notch! Our rep Rick Peveler went above and beyond going through a detailed list, scheduling follow up calls and answering all of our questions! They have a great BBB rating and I addressed various reviews. Also addressed the use of subcontractors which they don’t use. Everyone used start to finish are employees of the company, no 3rd party vendors. I’m excited and relieved all st the same time that our move is in good hands! Rick, thank you again for everything!

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Respuesta de American Van Lines 2025.12.05

Thank you for taking the time to leave us a positive review, C Spence. We strive to provide excellent customer service and we're delighted to hear that Rick Peveler exceeded your expectations. Our team takes pride in their work and we are committed to using only our own employees, so you can trust that your move is in good hands.

Jenn Crandall 2025.12.04

     

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Respuesta de American Van Lines 2025.12.04

Thank you, JenNl, for your 5-star rating of American Van Lines. We appreciate your support and are thrilled to hear that you had a positive experience with us. Please feel free to reach out if you need any assistance with your moving needs in the future. Thank you again for choosing American Van Lines.

David 2025.12.04

     

They arrived fully equipped with every tool and material needed to do the job properly, and it showed in the way they worked. Each item was packed with such remarkable care that it felt like they were handling priceless treasures.

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Jodie 2025.12.01

     

Their professionalism, calm demeanor, and commitment to doing things correctly were evident in every step they took. It’s rare to find a crew that combines efficiency with genuine respect for your items, and they truly exceeded my expectations.

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Roy Ortega 2025.11.30

     

Brad and Will did an amazing job moving my furniture !!! Highly recommend flex moving !!!

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Respuesta de American Van Lines 2025.12.01

Thank you for the 5-star review, Roy! We are delighted to hear that Brad and Will did an amazing job moving your furniture. We take great pride in providing efficient and reliable service. It was a pleasure serving you and we appreciate your recommendation. We hope to have the opportunity to assist you again in the future.

Dawn 2025.11.30

     

If I could give zero stars, I would. This company is a textbook example of moving scams and bait-and-switch tactics. I wish I had read the reviews before booking because my experience matches all the horror stories. Moving is already a stressful and emotional time, and you expect your movers to alleviate that stress—not make it worse. Unfortunately, this company did the opposite. The initial sales process was smooth and convincing. They assured me that box estimates were included in the quote and that everything would be handled. I even paid extra for full packing service, thinking it would simplify a big move. That was a huge mistake. Communication was nonexistent. Eighteen hours before my scheduled move, I called for an update and was bounced between four people before being told my move was delayed by three days. After pushing back, they rescheduled and promised 3–4 movers would arrive Saturday or Sunday. The next day, I got a call at 12:30 saying movers would be there in an hour. When they arrived, the subcontractor immediately said the job was underestimated—and there were only two movers, not four. After five hours of hard work, they told me they wouldn’t load anything unless I signed an addendum for an extra $6,500. We were essentially held hostage. To make matters worse, we discovered that although the quote included packing two dressers, it didn’t include the three suitcases of clothes from those dressers. And even though we paid for packing, the boxes they packed weren’t included in the shipping cost estimates. This felt like outright fraud. They lure you in with a great salesperson who claims box estimates are automatic and included—then trap you with hidden costs. The final cost jumped from $5,805 to $12,800—a staggering 120% increase. That’s not a small mistake—that’s a deliberate tactic. The only positive? The two subcontracted movers were professional, kind, and worked incredibly hard despite being caught in the middle of this mess. --- Bottom line: Moving is stressful enough without being exploited. This company uses misleading quotes, poor communication, and high-pressure tactics to squeeze more money out of customers. If you’re searching for a reliable moving company, avoid this one at all costs. Read the reviews, protect yourself from hidden fees, and don’t fall for the bait-and-switch.

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