Verified Company
I ordered a delivery of mulch for my front garden from Alsoils and on delivery the driver had a tricky manouvre and caught caught the edge of our newly laid metal edging on the drive. Accidents happen. The measure of a company is how they react. The driver was apologetic, took responsibility, and briefed the office. When I called them I was passed to Matt (Director) and he took was apologetic and they offered to pay for the damage caused. No quibble at all. We're so happy with the product, and the aftercare we received from this company, that I have just ordered another delivery of their mulch for the back garden. Top product and great customer service. Highly recommended
Excellent selection of products on the website, ordering process was simple, communication great throughout and delivery was fast. The driver was helpful and courteous ensuring the 2 bulk bags were delivered to where I wanted them. The product (lawn topsoil) was of impressive quality and easy to rake out over the existing lawn and now the seed is taking well thanks to the quality. Will use again as well as recommend to others.
The delivery was spot on and the actual compost looks like decent quality. However, the safety issues and the "not our problem" attitude from Alsoils mean I won’t be back.
I bought this for a raised veggie bed for my kids, but while I was putting it down, I found a blown battery and several sharp shards of glass. Finding hazardous waste in soil—especially when children are going to be digging in it—is a massive red flag.
The customer service was even worse:
They called once, left no message, and then ignored my return calls and voicemails.
When I finally got hold of someone, they just shrugged it off. They told me they don’t sieve the soil because it comes from a third-party supplier, and that was that.
It’s a real shame that a good product is ruined by a total lack of quality control and a dismissive attitude toward customer safety. If you’re using this for a family project, be extremely careful.
I rarely give 5 stars to anything but......
I have used Alsoils before (and have just re-ordered more!). Fantastic local business, helpful staff when I phoned to ask a question, delivery driver superb but best of all was the quality of the Premium Topsoil. If I was on a dating website I would say it was dark, rich with a great aroma, well presented and consistent from the first bag to the last (Gardeners will know what i mean!)
I rarely give 5 stars on any recommendation site unless the product and/or service far exceeds my expectations (which are high!). Very happy to recommend!
Date of experience: 31 March, 2026
Date of experience: 31 March, 2026
Hi Alsoils+,
We would like to say thank you very much for your delivery of 5 border blend topsoil bags. The delivery was quick and the position the driver left them in was just what we asked.
The quantity of soil filled our new border perfectly after using your online calculator. The plants are enjoying all the nutrients and space they now have. We are very happy!
Thanks!
Ordered 2 bags of mushroom compost and 2 bags of premium top soil. When I ordered I have detailed instructions on how to get to the property as it is not yet on Google maps etc. Also left a list of dates for them to deliver so I could be home in case of any issue. Received an e mail with delivery on one of the days I had specified which was a good start. Driver phoned at the end of the road just to confirm he was in the right place before driving down.
Really helpful and dropped the bags exactly where I asked.
Really impressed with the topsoil. Especially considering the "topsoil" that was put down by the original home builder has the consistency of builders rubble. Alsoils topsoil is awesome. The mushroom compost is what it is. Very happy with both and the delivery driver was awesome too.
Thank you
Really disappointing ! I Cannot fault the quality of the soil, however I used the online calculator and ordered 2 bags the calculator actually said more, which I thought would be really excessive. I did order online and explained it needed to be delivered around he back over the wall and wanted confirmation that would be ok as I did not want them to have a wasted journey. There was no response to this so I called and chased up which was fine, the driver came and managed to bring the van round to deliver with the arm, once he had sent one bag over I could see there was going to way too much sold so I asked he not to deliver that one and that I would call reference a refund for the excess sold.
I emailed to thank them and request a refund for the full bag that was not required to be told, that the solid had been returned as a gesture of goodwill and that it took up space and they could not deliver to other people the van was completely empty apart from my two bags and there would be no refund of £60.50 inc vat (I would have no objection to a small Shipment/admin fee if they felt it necessary ) but to refuse to refund any of it, is completely unacceptable rubbish.