Verified Company
They get ZERO stars from me! Every time I have spoken to the CSRs, they have been RUDE, RUDE, RUDE!!!! They have no people skills and don’t care how they talk to people! The calls/texts need to be monitored for QC. Obviously they are NOT!
What customers say about Ally
Recent reviews
Someone used my Ally debit card, although it was stored in my safe since the day I received it, and never used anywhere. So there must have been a data breach at ALLY Bank, that the bank did not make me aware of. This morning I received an email from ALLY that my account was overdrawn, someone bought multiple PlayStation gift cards with my debit card. I responded within one hour. During a 30-minute phone call, the bank asked me to prove that it was not me who made the purchases. What a stupid question, how can one prove that he did not do something??? b) it was clearly the bank's fault since they must have experienced a data breach.
Ally has taken payments that were not the full amount and then charged me a repayment fee, on top of claiming to have refunded the funds back to my account. But how do you return the funds and still retry the payments? I have made a note to send$300 and there was only $295 November 19,2024 in my account which they took and on November 21,2024 of a few days later when I deposited more funds into my account they withdrew the $300 dollars again taking a total of $595.00 in 2 days then claiming to have returned the funds which never happened, I have proof. I screenshot my chat session and screenshot my bank account.No funds have ever been returned meaning they will take whatever amount is sent.They put my account 60 days pass due because of a balance of $12.77 and did not tell me until I looked . They add amounts to the account before it is even due claiming that the balance is correct. Also I have proof that Ally has removed payment dates and realigned them for the sole purpose of making the account look delinquent . Finally each one of the customer service reps have I have had the displeasure of speaking to has been rude and misinformed making countless mistakes in regards to balance and notes . They made it so I could notmake payments online due to the fact that I brought these issues to their attention and had to mail in payments until January 2025.
Ally Auto Financial is a predatory auto finance company. Near the very end of my payments they are charging almost ****** late fees. In addition they send notifications and list your payments are late more than 10 days before the due date. They are a harrassing company, their business practices are unscrupulous, and non of the representatives are hear in ******* or speak proper English. In closing they have an app, and will block you from see your account info
I purchased a lifetime membership with my Ally card to a website. The website blocked me a month later for no reason. I couldn't reach the website for a refund because they were in a foreign country. Called Ally for a refund and faxed all necessary documents to the dispute department. Got a letter a couple weeks later saying I needed to send them an explanation letter of what happened and the documents again. Later found out they rejected my claim and said it was a valid charge. Disputed again! Process took several months and I still don't have an answer. Would not recommend Ally at all! Poor customer service! Going to cancel my card as soon as my balance is paid.
Absolutely horrific. Stay away from this bank. No customer service and completely incompetent people on the phone. No one cares to help you. They forced me to close an account and then proceeded to make my life hell for three months with the replacement account. I am honestly speechless as to how bad it’s been there is much more to the story but OMG just stay away from this bank and their customer service people make you want to cry from frustration.
If you miss a payment it is almost daily they report you. I have had 6 reports to my credit bureau from one missed payment. Most agents are rude right off the bat as soon as you call even after killing them with kindness. Made 3 payments and before next was due already getting harassed. Never deal with them again. I'll be exploiting this elsewhere as much as possible if these actions continue.
Don’t waste your time creating an account with this bank. For 6 months I’ve been trying to simply create an online profile to view my account and it can’t be done due to a “system error”. I get this message when I try on my phone, iPad or laptop. Nothing works! Every time I call all I get is “it’s being worked on”. No it’s not! How does it take months to figure out why an online account can’t be created? The only way I’m able to make a payment is to physically call in. This is an absolute waste of time. Save your money and DO NOT USE THIS BANK!
Ally received a payment of over $2000 that was supposed to go to principal, instead they split it throughout 4 monthly payments (May through August). They are now taking my payments towards their finance charges because even though I was on autopay and had no payments due May to August, they said it was accruing interest daily. When I asked for a breakdown of how much interest was accrued those months they cannot provide me one but said I should be caught up soon. How do untell a customer we can't give that information but you should be caught up soon. This was the worst company I have ever dealt with
Please run! Run away from this credit card company as fast as you can. Customer service, fraud, and dispute departments simply do not care at all about you. They have no compassion or empathy when you call them. They have a terrible attitude problem and will get combative. I complained about their deplorable customer service, and they retaliated by reporting my 9k line of credit as having no status and no credit history. Although I had a seven-year excellent history, the lack of status reporting reduced my overall available credit and lowered my FICO by 12 points. I called Ally and begged for their help, but they were cold-hearted and cold-blooded and just did me dirty. Please find another credit card company that cares about you as a customer and is willing to correct their mistakes.
If I could give Ally a "0" star...I really would. Factually speaking, this is the worst company to finance your car. I have experienced several reps who hand up purposely when you question things about your account. Most are not proficient in English and it is difficult to communicate business with them. All calls are supposedly monitored and recorded; however, they can never locate documentation of any calls. Do not give them your business!
They closed my account and allocated the funds to the state treasury department due to inactivity. Admittedly it had been 18 months because it was a secondary account. If I owed them money, they would have hounded me forever. When it comes to your money "use it or lose it" should not apply.
PLEASE READ ABOUT ALLY BANK... Whatever you do please, I mean please, do not get a car loan through ALLY BANK, you will regret it and you will have nightmares and lose about 3 years of your life.. I never write reviews but for ALLY BANK I had to... every time you call the AUTO lease department you get switched around 5, 6 times only to go back to the original person who you spoke to, which by the way, none of them speak English. These people will not help you, they have a script in front of them, they just go around in circle, they hang up on you, are rude, I could go on and on, one example I will give, I called once, the person who picked up said: "Let me put you on hold while I look at your account," well she thought she put me on hold but she must have pressed the wrong key and I was able to hear her talk a colleague next to her saying: "I put this ** on hold and told him I look at his account," well I went nut what I heard that, but of course she hung up, I wish I could speak to the CEO of ALLY bank and tell my whole story about how I feel.
Absolute trash customer service. I reported a customer service issue to them and they never responded. After two months, they sent me a letter basically stating that I was stupid and their customer service is not bad. Wow!
This is a review for Ally Credit Cards. Never again. Over the past year I had made it my goal to pay off the Ally Card, because of all the cards I own (6 total) their interest rate was the highest (almost 29%!).I got fed up and closed out the account over a month ago by sending them a check for ~$130. (Technically I am no longer a customer.)Day after day passed, and I noticed that they had not cashed my check. It took _21_ days for my $130 check to them to reach my bank. And this was a check that I'd mailed to their branch in ************, ** - 270 miles from my home. I wrote to them on November 15 asking why they didn't promptly cash the check. It has been *********************************************** my letter to them I wrote that, during the time they held on to my check, they tacked on a small interest charge that they were not entitled to. And I calculated the amount of interest they owed me as a result of their dragging their feet cashing my check. 25 days - no answer yet. I'm not counting on one, either. My recommendation is to stay away from Ally Credit Cards. Not happy.
I wish i could give these guys 0 stars, that's how good their support is. I cannot access my online account and they keep telling me call after call that they will open ticket and i have to call them back. They cannot call you back, send you an email or whatever. YOU NEED TO KEEP CALLING BACK and they will give you the same answer and in the meantime, you figure it out how you will pay your loan. Company that has a customer service which doesn't provide any service. Unbelievable.
ABSOLUTELY THE WORST FINANCED PLACE EVERY!!!!! I will never go to a dealership who uses ally for NOTHING!!! I got hurt on the job and I explained to them what was going on and they said ok. When I got back to work they would even work with me to make up my payment, then they want everything upfront now. Then the harassing ph calls started so I got a lawyer involved. They call nonstop 7 days a wk. Nobody in the office is even from the ************* and you can't understand them neither. I could care less about the truck or them. I will never go through them agin!!!!.
The people that work customer service are just doing what theyre told they dont make policy for Ally. So with that said, Ally has the worst policies for **************** that Ive experienced, I needed a form that removes Ally has the lien holder on my title. I was told that they could mail or Fax the form, I informed them that I needed it that day and could they just email it to me because I dont have a fax machine and mailing would take 7-10 business days So I found someone with a fax machine and called Ally back had them set up the fax and was told it would be 1-2 business days to send the fax. Emails are more secure compared to a fax. Why would a large company still be using faxes to send and receive customers important and sensitive documents. This alone is enough to keep me and anyone I know from doing any further business with Ally Financial.
I haven't got my money back yet. What makes this situation even more challenging is the uncertainty surrounding when I might regain access to my money. The extended wait time has forced me to make unexpected adjustments to my financial planning and daily budget. It's particularly frustrating because this lockdown happened without warning, leaving me in a precarious position. While I understand the importance of thorough investigations for security purposes, the prolonged nature of this process and the absence of clear communication has turned what should have been a routine matter into a significant source of stress and inconvenience.
Had no idea if I paid a bill with my credit card I would be charged a cash advance fee. When I called to inquire, I was told that if I pay a bill with my cc, it is treated like a cash advance. This was news to me and I think this should be disclosed clearly to customers because other cc companies do not use this practice.
Frequently asked questions about Ally
How many reviews does Ally have?
Ally has 2,575 reviews on Trustindex, collected from Consumer Affairs, BBB, Credit Karma and Trustindex.
What is Ally's average rating?
Ally is rated 1.2 out of 5 based on 2,575 reviews. 3% of reviewers gave five stars.
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