Verified Company
I went in to get my son tested for Allergies he requested the shots and according to by by 10 years old he would be allergy free (my son is 9) when asked if insurance covers the treatment he said yes. That was wrong come to find 7 days later a bill for $250 from this place. Mind you he only went for a consult and had one shot afterwards to begin the treatment two different days. I paid my first co-pay but the way he billed the insurance was as though I came back to his office 8 times. Not anyway ethical or firm. Do your research before signing anything especially with this place
Reply from Northern Valley Allergy, Asthma and Sinus Center
2025.10.28
This is how you bill allergy shots for all patients.
Your insurance will only allow us to bill one bottle per day. I would call the patient care advocate with your insurance as they can help walk you though this.
Your insurance will only allow us to bill one bottle per day. I would call the patient care advocate with your insurance as they can help walk you though this.
I have been a patient at this clinic since 2022 and I come here once a month for allergy shots. The doctor is very kind, and the nurses/medical staff who administer the shots are also always friendly and professional.
The problem is with the new front desk staff. When I first started my treatment, the staff at that time explained to me that I could request a treatment history report after each visit, which I need to submit to my company. This report allows me to use two hours without taking from my vacation days. Since then, I have always received this report after my shots without any issue.
However, ever since the previous staff left and new staff started working, the experience has been very unpleasant. Whenever I request the report, they act annoyed, close the sliding window in my face, and make me wait awkwardly until they feel like responding. They often tell me that they don’t know what I’m asking for or that such a report doesn’t exist, then ask each other in confusion, and finally print it out only after a long delay. Once I leave, they slam the window shut again. Their tone and expressions clearly show frustration, and it feels like they don’t want to help at all.
It’s disappointing because this is a medical office where patients deserve kindness and respect. The front desk staff are the first impression of the clinic, and their job should be to make patients feel comfortable—not irritated or unwelcome. Instead, they often look distracted, playing with their phones or toys, and show no sense of professionalism.
I sincerely hope the management or doctor is aware of this situation. Judging by other reviews, I’m not the only patient who feels this way. This clinic needs to address the front desk behavior seriously, because it negatively affects the entire patient experience, even though the medical care itself is good.
Doctor, and the management team,
If you want me to explain it again in person i can do that you can search my name under your patient’s list.
Reply from Northern Valley Allergy, Asthma and Sinus Center
2025.09.18
Thank you for reaching out and for sharing your feedback with us. We truly appreciate you taking the time to voice your concerns, and I am glad to hear that you have had a positive experience with our medical staff. However, it's disappointing to learn about your recent interactions with our front desk team.
Patient comfort and satisfaction are our top priorities, and I apologize for the unpleasant experiences you have encountered.
Your feedback is very valuable, and I assure you that we will address these issues with our front desk staff to improve their professionalism and responsiveness.
Thank you for allowing us the chance to make things right.
Patient comfort and satisfaction are our top priorities, and I apologize for the unpleasant experiences you have encountered.
Your feedback is very valuable, and I assure you that we will address these issues with our front desk staff to improve their professionalism and responsiveness.
Thank you for allowing us the chance to make things right.
It’s been my pleasure to be a patient of Dr. Varghese and his team at the Northern Valley Allergy and Sinus Center. His staff are very friendly and professional and are willing to assist with any questions or concerns that I’ve had in regards to my treatment. I would recommend this office to anyone that needs an allergist.
Reply from Northern Valley Allergy, Asthma and Sinus Center
2025.09.18
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Dr. Varghese and our team at Northern Valley Allergy and Sinus Center.
We always strive to provide friendly and professional care, and it's great to know that your questions and concerns have been addressed.
We look forward to continuing to support your health needs!
We always strive to provide friendly and professional care, and it's great to know that your questions and concerns have been addressed.
We look forward to continuing to support your health needs!
I saw the doctor today
Great excellent doctor
Staff excellent
The doctor im my heart
I feel his gonna help
Me
He sees very nice
Treated me very nice
So is good for me
Is hard
To find a great caring doctor
Reply from Northern Valley Allergy, Asthma and Sinus Center
2025.09.18
Thank you for sharing your experience! Your feedback means a lot to us!
Las vacunas de alergia me han ayudado bastante. Ya no me he vuelto a enfermar. Los recomiendo! Estoy muy contento
Reply from Northern Valley Allergy, Asthma and Sinus Center
2025.09.18
Hi Mauricio,
That's great to hear! I'm so glad allergy shots have made such a positive difference for you.
Thanks for sharing your experience!
That's great to hear! I'm so glad allergy shots have made such a positive difference for you.
Thanks for sharing your experience!
