AliPearl Hair Reviews

Hi Keveena, thank you for your feedback. We’re very sorry to hear about your recent experience, as this is not the standard we strive to provide. We take concerns around pricing clarity and customer service very seriously, and we’ll be addressing this with our team to ensure a better experience for all customers~
We always aim to provide personalized in-store service to help each customer find the best fit, and we regret that this was not reflected during your visit. We’d appreciate the opportunity to learn more and make this right. Please feel free to reach out to us directly at contact@longcosmetic.com
Thank you!
— Alipearl U.S. Team

Hi Amaris,
Thank you so much! We’re so happy to hear you love shopping with us. Ashley truly has an eye for selecting the perfect styles and colors, and we’re glad she’s been able to help you find looks that get you so many compliments. We can’t wait to welcome you back again soon! 🥰
— Alipearl U.S. Team

Hi Alecia
Thank you so much for the love! 🫶 We’re so glad you enjoyed your visit. Lisa and the whole team truly appreciate your kind words. Can’t wait to welcome you back again soon 💖✨
-The Alipearl U.S. Team

Hi M M,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with the product did not meet your expectations. Please know that we take comments like yours very seriously, as customer satisfaction is extremely important to us.
We maintain strict service standards and our team is committed to providing every customer with attentive guidance and detailed product support to ensure the best possible experience. While we’re glad to hear that Ashley provided excellent service, we’re sorry that other parts of your experience left you feeling disappointed.
We would really appreciate the opportunity to assist you further. If you’re open to it, please feel free to contact us directly at contact@longcosmetic.com so we can better understand the issue and provide support. Our team is always ready to help.
Thank you again for your feedback. It helps us continue improving and serving our customers better.
-The Alipearl U.S. Team

Hi Victoria,
Thank you for sharing your detailed feedback with us. We sincerely apologize for the experience you described. We take situations like this very seriously, especially when it involves how our customers feel they were treated. Providing respectful and attentive service is extremely important to us.
At our store, we have clear service expectations and training guidelines to ensure every customer receives professional assistance, detailed product guidance, and courteous support. Measuring and helping customers visualize fit should always be handled with care and patience. We regret that this interaction left you feeling disappointed after your purchase.
We truly appreciate you recognizing the team member who provided you with kind and patient service. Your feedback helps us reinforce what we’re doing right while also addressing areas that need improvement.
Thank you again for bringing this to our attention. We value every customer and remain committed to creating a welcoming, professional, and respectful environment for everyone who walks through our doors.
-The Alipearl U.S. Team

Hi Baby,
🥰Thank you for the excellent feedback! We're so glad you enjoyed your experience. We hope your next visit will be even better❤️❤️❤️see you soon!
-The Alipearl U.S. Team

Hi love~
❤️❤️❤️❤️❤️Thank you so much for the wonderful review! We're thrilled to hear you had a great experience. We hope to welcome you back soon. 🥰🥰🥰 Your continued support means everything to us!
-The Alipearl U.S. Team

Hello Rifa,
Thank you for reaching out to us. To assist you further, please email your full name and phone number to contact@longcosmetic.com. Once we receive your information, a member of our team will review your request and contact you as soon as possible to provide support. Thank you.
-The Alipearl U.S. Team

Hi Alexis,
Thank you for the 5-star rating! 🥰🥰🥰We’re delighted you had a positive experience with us! Can't wait to see you again🥰~
-The Alipearl U.S. Team

Hi Naiima,
Thanks for sharing your wonderful experience with Lisa! We’re proud to have team members who go above and beyond.✨✨We’re so glad to hear you were satisfied with our product!🥰We’ll always have the best ready for you✨!
-The Alipearl U.S. Team

Hi Phoebe,
🥰🥰🥰We truly appreciate your kind words! Knowing you enjoyed your visit motivates our team to keep delivering great experiences! 💕We’d love to see you again whenever you’re in the area~
-The Alipearl U.S. Team

Hi Simbi,
Thank you for sharing your feedback. We sincerely regret that this experience caused you upset. Our goal is always to ensure our customers feel valued and understood.

Regarding the scent you mentioned, sometimes a light factory or packaging scent can be detected when a wig is first opened, especially after international shipping. This is normal and typically fades after a gentle wash or a few hours of air-drying.

To be transparent, we follow a standard return and refund policy that applies equally to all customers. Our dedicated customer service team works diligently to resolve each case fairly, based on the condition of the returned product.

If there's anything more you’d like to discuss, please know we’re here to support you.
-The Alipearl U.S. Team

Hi Destyne
We’re so happy you had a great experience! Thank you so much for shouting out Ashley✨✨✨! Hearing that you loved your visit is the best thing we could hope for! Hope to see you again soon!💕💕💕
-The Alipearl U.S. Team

Hi Blessing
Thank you so much for your love and support 🥰! We’ll make sure Ashley hears your kind words❤️❤️❤️ thank you for the awesome review!
-The Alipearl U.S. Team

Hi Carl
Thanks for taking the time to share your thoughts! We’re thrilled that you loved your experience with us!❤️❤️❤️
-The Alipearl U.S. Team

Hi Lakeisha
We’re so happy to hear you had a great time!💕💕💕 Thanks for taking a moment to share your experience!
-The Alipearl U.S. Team

Hi Laneisha
Thank you so much for your love and support 🥰🥰🥰! We’re so happy you enjoyed your visit! We’ll always have the best ready for you✨!
-The Alipearl U.S. Team

Hi Shaday
Thanks a ton for your amazing review! It makes our day to know you’re happy with your visit🥰🥰🥰
-The Alipearl U.S. Team

Hello Djeneba
Thank you so much for shouting out Lisa & Vicky! 🥰Your satisfaction is our top priority, and we’re so glad we met your expectations! Can't wait to welcome you back!
-The Alipearl U.S. Team