Alamo Reviews

Jonah M. 2025.01.13

     

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Had a confirmed reservation for an Alamo car rental in Merida, Mexico but when we arrived no cars were available. Seems pretty scammy to allow a reservation to be made when there will not be any cars available. It is hard to believe the company does not know they will not have cars available, seems like pretty simple math to keep track of cars out and cars in and the reservations they have on their books. Next time I will be booking with a more reputable company.

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Reply from Alamo 2025.01.13

We’re disappointed to hear our rental branch was unable to assist with your rental needs, Jonah. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please email visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Natalie

Liat 2025.01.01

     

I returned the car early morning to catch my flight- Then I realized I left my purse in the car- I returned to the car rental 30 min later and the supervisor told me he has my purse. I opened the purse to check if all my belongings were inside and that's when I realized that all my credit cards and my license was still there HOWEVER the $250 in cash was missing. Which concludes one simple thing, an ALAMO employee took the money. The Manager named Goerjie assured me that they would start an investigation right away and look at all the cameras and get to the bottom of this misfortunate situation. He then told me to follow the instructions to start a claim which I did, he also assured me that regardless of the outcome of this misfortunate incident ALAMO would reimburse me the $250. This incident left a very bitter taste in my mouth when it comes to ALAMO as a company. It caused me aggravation and total lack of trust with how they do business. Waiting on their response and we will keep you posted.

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Charles 2024.12.26

     

**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)** In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled. **First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade. **Second Rental**: Approximately three weeks later, I made another reservation. This time, upon arrival, I was told there were no cars available at all. No prior communication or effort was made to notify me of this issue in advance. It is highly unreasonable and unprofessional that three agencies operating under the same corporate umbrella—Alamo, Enterprise, and National—failed to fulfill a reservation made online on two separate occasions. A customer who takes the time to reserve a vehicle online reasonably expects it to be ready upon arrival. If the reserved vehicle is unavailable, the company should extend the courtesy of notifying the customer in advance and making alternative arrangements. To date, I have contacted the manager by email Calvin ** and Chris ** and am awaiting a response. I will provide an update if or when I receive one. However, it is deeply disappointing to encounter such poor service, particularly at an airport location where reliability is critical. This level of service from Gulfport Airport’s car rental agencies reflects a lack of professionalism and accountability. Improvements must be made to ensure customer reservations are honored or, at the very least, that customers are informed promptly when issues arise.

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Steve 2024.12.18

     

Literally the worst experience I have ever had as a customer. I rented from the Atlanta airport location through Travelocity. They refused to honor the reservation, falsely claiming that my license was altered and invalid. The same license that I used as identification with TSA to fly to Atlanta, and used in dozens of other contexts (including presenting it to a police officer) with no issues. The customer service (or should I say customer antagonist) agent was in no way polite or apologetic about it. I had to have a car, so I rented from one of their competitors (who, amazingly enough, did not object to the license). I am unclear what the motivation was... possibly the idea is to find pretexts not to honor prepaid reservations and hope the customer doesn't pursue a refund, allowing them to keep the money and not rent the car. Or possibly the customer antagonist didn't like my face and decided to inflict some misery on me for sport. Whatever the reason, it was despicable and unacceptable.

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BARBARA 2024.12.11

     

Recently rented a car from Alamo in Rhode Island airport to attend a funeral. Notice a smudge on window the next day. The smudge turned into a strange line the next day. I had a mechanic look at it and they said that was not chip felt and was a stress crack from the cold weather. Called Alamo and spoke with Rene who wanted more info. Send her my info and also brought it to the attendant upon return. Now alimony just wants me to pay for the repair without investigation as to the cause. Total bad customer service when they don’t listen to the consumer. They haven’t asked to speak to the mechanic I showed it to. What advice would you recommend? Rental agreement # **. Thanks Dennis **.

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Jereme 2024.12.03

     

Never, ever rent a car from this brand or any of the Taylor brands - Enterprise or National. Especially in the Richmond, VA airport. The employees there are awful. They will not have the car type you reserved even if you've reserved months in advance. Then, will be extremely rude about it. It's just a horribly run company and makes sense why the Taylor family net worth has grown exponentially over the last 4-5 years. They just keep it all money to themselves and don't invest in quality cars or employees. Thanks for the horrible experience in Richmond this Thanksgiving Alamo.. I will never forget how terrible I was treated by this company.

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Rafael 2024.12.02

     

My family and I were left at El Dorado Airport in Bogota Colombia without a car, not only that nobody answer a phone or opened the stand at the airport where I wait for more than 2 hours. The rental with confirmation was made in October 4 /2024 for a rental in November 26/2024, and check in was made. Please do not use ALAMO.

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Don 2024.11.22

     

We spent a couple of hundred dollars more and RESERVED a Luxury Sedan for the week: "Luxury - Audi A4 or BMW or similar". However when we arrived at 5pm, we were very disappointingly told there were no Luxury sedans of any kind available and that they rarely got them at the Richmond Airport anyway. (Why wasn't I warned in my paperwork with an asterisk or something to properly set my expectations?) Additionally, the manager said his workers many times will give them as free upgrades and thus deplete the few in stock they have. REALLY? So I pay extra, get my expectations set and the computer knows Richmond only has a few and no one locks them down so that I get what I reserved and paid for, but instead someone earlier in the day gets my luxury sedan as a free upgrade? It really stung to know that they probably had a Luxury Sedan and some worker probably just gave it away as a free upgrade to someone who paid a lot less than me. How can you expect to build loyalty with such an egregious policy? The computer program could be set to lock down cars needed for later reservations during the day. This is 2024, not 1994. The manager Jack (who was very nice), but nevertheless said the system doesn't work that way and offered us a Luxury SUV which we had no interest in. My reservation paperwork should have at least warned me there may be none when I arrive due to the above circumstances and policy! As a footnote, Jack went out of his way to to be kind and helpful saying he understood our point of view, but that he's stuck with an Alamo system that doesn't work that efficiently. Alamo please fix your broken system so that I will want to come back. Right now your message is clear. Don't trust us. We make promises we are NOT prepared to keep! Shame!!

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Andy 2024.11.21

     

Having completed the paperwork & went over to the carpark at Orlando airport to pick a car, told no SUVs. Have to take a saloon car! Problem, not enough trunk/boot space for 4 cases! Which is why we asked for an SUV. After checking loads of cars & going back to the manager 3 times & being told we would have to pay for an upgrade to get the car we had paid for, he relented & let us have a Kia Sportage. He said a major issue is lack of vehicles after the hurricanes.. Patrick the manager was very sympathetic to our situation. So a happy ending for us... & We are having a great holiday...

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Steven 2024.11.19

     

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

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Patrik Malmquist 2024.11.13

     

Beware of Alamo at Manchester Airport – Extremely Disappointing Experience We booked a 9-seat van from Alamo Manchester Airport for our trip, but when we arrived, they had none available. Instead, we were given a brand new 7-seat VW – a tight fit for our group of seven, especially with our luggage. The problems started immediately. It took us 1.5 hours to leave the lot because the staff (four Alamo employees) couldn’t figure out how to operate basic features like the parking sensors or air conditioning. We eventually had to leave without these resolved, figuring them out later ourselves – the car felt overly digitalized and confusing. Throughout our trip, we faced multiple issues: Broken washer fluid system: It never worked, and we had no warning indicator. We had to stop and manually clean the windshield daily. Faulty seatbelt: One of the seatbelts was broken, making it unsafe to use the vehicle for our planned trips, especially with children on board. When we returned the car, the staff was apologetic and promised a £40 refund for the inconvenience, which seemed like a small gesture for the issues we encountered but was appreciated. I recorded this conversation with Matthew at the desk, as I’ve had issues with promises like this before. Since then, we’ve contacted Alamo three times internationally and sent four emails, including direct communication with the station manager, Tom. Every time we call, Tom is "unavailable," and we still haven’t received the promised refund. Overall, this experience was frustrating and stressful. A lack of vehicle availability, poor customer service, and broken promises have left a sour taste. I would advise anyone considering Alamo at Manchester Airport to be cautious and prepared for potential issues.

Date of experience: 03 November, 2024

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Kristyn 2024.11.10

     

We recently rented a car through Alamo, expecting a reliable service. Unfortunately, what followed was a deeply frustrating ordeal that left us questioning the ethics of both Alamo and Enterprise. During our rental, we were involved in an accident where the other driver was clearly at fault. All parties, including insurance, agreed on this. We provided thorough documentation: photos of the accident, a fault report from the insurance company, and letters closing the case, confirming the other party’s responsibility. However, when it came time for the at-fault party’s insurance to pay, they denied coverage. Shockingly, Alamo and Enterprise then decided to pursue us, the innocent party, for payment. Instead of working with us to resolve this, Alamo used threats of collections to pressure us into covering damages that were not our responsibility. Despite having a choice to pursue mediation with the other driver’s insurance, they chose instead to go after their own customer. Ultimately, we felt cornered into agreeing to pay $800 – only $300 less than their original demand, a painful and unfair compromise given that we were not at fault. We strongly encourage others to consider renting from companies with a more customer-centered approach. If you do choose Alamo or Enterprise, here are some precautions we recommend: 3. Clarify Mediation Policies: Before renting, ask if the company will support mediation with third-party insurers in the case of a no-fault accident. Our experience with Alamo and Enterprise has left us frustrated, disappointed, and unlikely to ever rent with them again. Renters, stay cautious these companies may prioritize profit over fairness, leaving you to pay for damages that aren’t your fault.

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Dale 2024.11.07

     

Updated on 11/18/2024: I just spoke with Alamo about a complaint I had as they told me to call them to discuss. I will paste the original complaint below. They never told us at the counter about a $24.75 charge we would be hit with for the "privilege" of paying tolls. They are playing the blame game saying they have no responsibility to tell us about it or that we could use the cash lanes or use our own transponder to avoid this outrageous fee. They are blaming the tolling authority although they deal directly with the tolling authority. Please don't ever use this company to rent a car. I will be getting my money's worth out of this charge through further review opportunities and word of mouth, i.e. social media. They will reap 10 times the harm they sowed financially with me. They picked the wrong person to rip off! Original review: Everything seemed fine until I checked my credit card. We rented a car from Alamo at Orlando International Airport from Oct. 24 to Oct. 30. We were told that toll charges would be automatically added to our credit card on file. We are being billed $24.75 for Nothing! They call it a TollPass Convenience charge but it is an inconvenience charge. We literally drove an hour and a quarter from the airport to the place we were staying and the same on the day we turned the car in. Our actual tolls were just shy of $7. We were not told about this nonsensical charge or that we could avoid it by paying cash or that next time we could bring our own transponder. They gave us a sheet of paper tucked in a brochure that explained the charge but rather conveniently neglected to tell us while we were at the counter that we could pay the tolls with cash to avoid this ridiculous fee. I feel violated and will never use them again unless they credit me the $24.75. Fool me once, shame on you, fool me twice,... Always got to try to rip people off! I used Costco Travel so I will be talking to them about this too and doing my best to be sure no one else gets ripped off by these scammers. This was my first time ever renting a car and it was a very bad experience thanks to Alamo. I've paid tolls all my life and never had to pay a fee just so I can get to spend more money on tolls. I am Livid. When I told my wife about this, she said that she remembered that the line for the Alamo counter was much shorter than all the others. Now we know why!

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James 2024.11.06

     

Alamo rental experience feedback is auto closing so I have to do this on here. I rented a 15 passenger van October 2nd to the 8th. When I went to pick the van up it was in bad condition. The front end alignment was off, brakes were squealing, back of the van AC didn't blow, handles to get in and out of the vehicle were not secured and the side plastic would get stuck together when trying to get out of the vehicle. 3 hours of phone tag until all branches closed trying to get a replacement vehicle no luck and no care from Alamo team. Never reach back out to us about maybe replacing the vehicle a long the way for my bachelor party. Entire trip using this sketchy van. 4 hours until we were back home the driver rear tire comes off breaking the lug studs off, tire goes into oncoming traffic not hitting anyone thank god but slamming into a telephone poll. No help getting us home. Called our own families for rides. The audacity to not give us a full refund but 3 days off is unacceptable.

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Allee 2024.10.29

     

What a relief to find ALAMO! Coming in clutch to save me, make the process well thought out, easy and streamline. I cannot say enough good things about this experience!!!! Also, AMAZING staff from the man at Mesa airport, to Joel at Sky Harbor. Incredible Service and well above and beyond expectations!

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Stefanie 2024.10.28

     

Incompetent Nicholas ** is a the worst manager at the BWI location- he made a major mistake writing up a report and Enterprise/Alamo have been unable to help me fix his mistake that has cost us thousands. I will not ever be using this company again and will not be recommending them to anyone I know.

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Sherri 2024.10.28

     

Four days after receiving the final receipt from Alamo I received a damage claim for $861. When we checked out the vehicle no one checked the vehicle for damage and when we returned the vehicle no one was around to check it for damage. The pictures they provided showed damages that weren’t there when we drove it and the pictures were taken in a different location than where we dropped it off meaning the vehicle had been driven by others since us. Absolutely fraudulent claims and we will not rent from them again.

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carisa 2024.10.15

     

Do not rent a car from this company out of the Tampa Bay Florida airport. They charged us the full price even though we turned the car in 3 days earlier due to the incoming weather and no one from corporate will return our calls about refund us the extra money they charged us. They would not let my husband drive back to Oklahoma. He was trying to get out of Florida before the hurricane started coming in. Would be nice if someone would return our call.

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Matthew 2024.10.15

     

Alamo rented a car to our family with expired tags in Tampa and refuses to pay for the ticket. They rented us a car that was illegally on the road. After the ticket came through I have been dealing with customer service and they have 0 urgency to fix the fact that they had an illegal car on the road.

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Tammy 2024.10.14

     

Scam alert!! They will blame you for damages to a vehicle that they know you didn’t do. Then contact you 3 weeks later with a bill to scam you and your insurance company out of money. They tell lies to you about the damage. Changed their story 3 times on us. They said they would do an investigation but never contacted us so that must have been some investigation. What a terrible company. Do not do business with them!!!

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