Beware of Alamo at Manchester Airport – Extremely Disappointing Experience We booked a 9-seat van from Alamo Manchester Airport for our trip, but when we arrived, they had none available. Instead, we were given a brand new 7-seat VW – a tight fit for our group of seven, especially with our luggage. The problems started immediately. It took us 1.5 hours to leave the lot because the staff (four Alamo employees) couldn’t figure out how to operate basic features like the parking sensors or air conditioning. We eventually had to leave without these resolved, figuring them out later ourselves – the car felt overly digitalized and confusing. Throughout our trip, we faced multiple issues: Broken washer fluid system: It never worked, and we had no warning indicator. We had to stop and manually clean the windshield daily. Faulty seatbelt: One of the seatbelts was broken, making it unsafe to use the vehicle for our planned trips, especially with children on board. When we returned the car, the staff was apologetic and promised a £40 refund for the inconvenience, which seemed like a small gesture for the issues we encountered but was appreciated. I recorded this conversation with Matthew at the desk, as I’ve had issues with promises like this before. Since then, we’ve contacted Alamo three times internationally and sent four emails, including direct communication with the station manager, Tom. Every time we call, Tom is "unavailable," and we still haven’t received the promised refund. Overall, this experience was frustrating and stressful. A lack of vehicle availability, poor customer service, and broken promises have left a sour taste. I would advise anyone considering Alamo at Manchester Airport to be cautious and prepared for potential issues.

Date of experience: 03 November, 2024