Verified Company
Verified
This was the highlight of our trip to Toronto - Suthan was an excellent guide
We wondered if we would get value for money as this was an expensive trip but by the end of the day we thought it was well worth it. Suthan our guide was helpful and communicative before we even started. He picked us up in our hotel and gave us a good briefing about the trip on the drive down. We were aware the boat wasn't running but everything else more than made up for it. We started with the helicopter flight then went onto the maple syrup tasting before going under the falls - one of the most breathtaking experiences we've ever had. A quieter afternoon gave us some time in Niagara on the Lake - well worth a visit. A fantastic day out with the knowledge we were then driven all the way home.
Verified
Die Angebote sind irreführend
Wir haben über GetYourGuide per Internet auf der Kanadischen Homepage eine Tour zu den Niagara Fällen für 458.- Kanadische Dollar gebucht. Im Haupttitel steht Niagara Falls Tour mit Boot, hinter den Fällen und Turm. Als wir mit dem Fahrer Richtung Niagara Fälle unterwegs waren, hat er uns mitgeteilt, dass ab Oktober über den Winter keine Boote aus sicherheitsgründen nicht angeboten werde. Auch unser Ticket beinhalte den Turm nicht. Nach Rücksprache mit GetYourGuide hat man bestätigt, dass im Winter keine Boote fahren und in unserem Ticket auch kein Turm vorgesehen ist. Das Angebot welches wir Schlussendlich vorgestellt bekamen, bietet GetYourGuide auf ihrer Homepage für ca.CHF 45.- an. GetYourGuide hat uns aus „Kulanz“ 50 Kanadische Dollar rückerstattet, mit der Begründung, dass sie nur der Anbieter seien und nicht die Firma welche es ausführt.
Reply from Niagara Falls Tours Toronto- Airlink Tours
2025.12.15
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations.We would like to clarify that all bookings made through GetYourGuide are created, priced, and described entirely by their platform. This includes the tour title, descriptions, inclusions, translations, and seasonal notes. As the local operator, we do not control how the tour is marketed or worded on GetYourGuide’s website.As GetYourGuide correctly confirmed to you, the boat cruise (Hornblower) does not operate during the winter months starting in October due to safety regulations, which is a standard seasonal closure. Additionally, the Skylon Tower was not included in the ticket you purchased, according to the booking details provided by GetYourGuide.Regarding the partial refund, this was issued directly by GetYourGuide as a goodwill gesture. Refund decisions and amounts are handled solely by them, not by us as the operating company.We truly regret any confusion caused and appreciate your understanding. Your feedback is valuable, and we hope it helps encourage clearer communication on third-party booking platforms in the future.
Verified
Die Angebote sind irreführend
Wir haben über GetYourGuide per Internet auf der Kanadischen Homepage eine Tour zu den Niagara Fällen für 458.- Kanadische Dollar gebucht. Im Haupttitel steht Niagara Falls Tour mit Boot, hinter den Fällen und Turm. Als wir mit dem Fahrer Richtung Niagara Fälle unterwegs waren, hat er uns mitgeteilt, dass ab Oktober über den Winter keine Boote aus sicherheitsgründen nicht angeboten werde. Auch unser Ticket beinhalte den Turm nicht. Nach Rücksprache mit GetYourGuide hat man bestätigt, dass im Winter keine Boote fahren und in unserem Ticket auch kein Turm vorgesehen ist. Das Angebot welches wir Schlussendlich vorgestellt bekamen, bietet GetYourGuide auf ihrer Homepage für ca.CHF 45.- an. GetYourGuide hat uns aus „Kulanz“ 50 Kanadische Dollar rückerstattet, mit der Begründung, dass sie nur der Anbieter seien und nicht die Firma welche es ausführt.
Reply from Niagara Falls Tours Toronto- Airlink Tours
2025.12.15
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations.We would like to clarify that all bookings made through GetYourGuide are created, priced, and described entirely by their platform. This includes the tour title, descriptions, inclusions, translations, and seasonal notes. As the local operator, we do not control how the tour is marketed or worded on GetYourGuide’s website.As GetYourGuide correctly confirmed to you, the boat cruise (Hornblower) does not operate during the winter months starting in October due to safety regulations, which is a standard seasonal closure. Additionally, the Skylon Tower was not included in the ticket you purchased, according to the booking details provided by GetYourGuide.Regarding the partial refund, this was issued directly by GetYourGuide as a goodwill gesture. Refund decisions and amounts are handled solely by them, not by us as the operating company.We truly regret any confusion caused and appreciate your understanding. Your feedback is valuable, and we hope it helps encourage clearer communication on third-party booking platforms in the future.
