Update: About 3 weeks ago Chris from Advanced Air reached out to me about the repair problems with my unit. I'm pleased to say that we were able to work it out so that the problem could be resolved. I'm happy to say that I now have heat and air. The young that came out was very good at his job. He was quick and nice while working. Kuddos to him. Thank you Chris for working with me in this matter.
AJ repaired our HVAC leak, and showed ownership of all the equipment like it was his own home. He got coworker Jimmy to assist in the middle of his busy schedule to repair a complex piping fault, saving us over $300 of additional repairs, got us on a maintenance plan that saved on the repairs and get the system back to new condition. Both gentlemen thoroughly explained the repairs made and all my questions and concerns
The front office was very kind and great communication.
Reply from Advanced Air Care, Heating & Cooling Crawfordville
Julia we really appreciate you taking the time to leave us a review and are happy we could help. We will be sure to contact you this Fall to schedule your FREE Preventative Maintenance Tune Up! Until then let us know if you need anything else moving forward.
Jami Barnett2026.02.20
I called advanced air care as my air conditioner was not cooling. AJ showed up and was the greatest air specialist I have ever had! He was honest and wanted to make things right and I didn’t feel like just another customer. For all your air needs please call advanced air. Ask for AJ! He is professional and kind hearted and all around great guy!!
Reply from Advanced Air Care, Heating & Cooling Crawfordville
Jami,
We are happy to hear about your experience with our service team and appreciate you taking the time leave us a review. Our team here at Advanced Air Care Heating and Cooling, LLC strives hard to go above and beyond for our customers and this is confirmation that their hard work is recognized. We will be sure to pass along the kind words. Please let us know if you need anything moving forward. Take care.
Sergio Navarro2026.02.20
Prior issues were resolved. Im adding updated review
Reply from Advanced Air Care, Heating & Cooling Crawfordville
Sergio & Shelly,
We are happy to hear that any issues with your recent service experience have been resolved to your satisfaction. Feedback is encouraged and helpful, especially when our goal is to provide the best customer service experience for our existing and future customer base. We appreciate you both as customers and the business relationship we have built over the years. Please let us know if you need anything moving forward. Take care.
Scott Hardin2026.02.16
Service team handled a difficult removal of old system and replacement with new system carefully and efficiently. Three-man team worked throughout the day and past working hours to complete the job, including cleanup. Technicians explained the ins and outs for this layman.
Reply from Advanced Air Care, Heating & Cooling Crawfordville
Scott,
It has been a pleasure working with you on this project. We really appreciate you taking the time to leave us a review. We will be sure to pass along the kind words to our install team here at Advanced Air Care Heating and Cooling, LLC. We look forward to working with you again. Take care.
Bryant M Hanks2026.02.05
Jimmy followed troubleshooting procedures and arrived at the solution in a timely manner. I've used Advanced Air since 2019 and highly recommend their service.
Reply from Advanced Air Care, Heating & Cooling Crawfordville
Bryant,
Thank you for taking the time to leave us a review. We really appreciate the recommendation and feedback on your experience with our service team. Please let us know if you need anything moving forward. Take care.
Alicia Jackson2026.01.19
Very dependable and always pleasant. Ask for Chad is cool and fast
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Alicia we want to thank you for taking time out of your day to leave us a review. We will be sure to pass along the compliments to our service team members. Do not hesitate to call us for any of your heating and cooling needs moving forward. Take care.
Ella Wren Moody2025.12.23
AJ came out for our routine maintenance and he was so friendly and helpful. He efficiently got his job done while maintaining a friendly persona. Thank you Advanced Air Care and AJ!
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Ella Wren,
We really appreciate you taking the time to leave our company a review. It's always great to hear that our maintenance customers are happy with the experience we strive to provide to our customers day in, day out! We will also be sure to share your review with our service team. Until next time, take care.
L.J. Taylor2025.09.19
We are using Advanced Air Care for a few years now and cannot be happier with their services. Especially standing out are Jimmy (repairs) and his wife Mandy (front desk) team! Thank you!
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
L.J.
We are happy to hear about your experience with our team members here at Advanced Air Care Heating and Cooling, LLC. It's great to hear firsthand how our customers feel about the service we provide from the time the phone rings to the time we have your AC back up and running. Please let us know if you need anything moving forward. Take care.
Alisha Tran2025.07.16
They have great customer service, I left a bad review but that review gave them feedback of the issue i was having. It’s not their fault , it more in the manufacturing company. I appreciate good customer service and making things right ! Can’t wait for my next service .
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Alisha,
We greatly appreciate you taking the time to revise your review of our company. We here at Advanced Air Care will always strive to put the customer first and work on their behalf to resolve any issues that may arise. We take these matters seriously and work hand in hand with the manufacturers to assure these matters are addressed accordingly. We appreciate your feedback and our team does as well. Please let us know if you need anything moving forward. Take care.
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Meka,
Thank you for taking the time to leave our business a review. We strive to provide an excellent service experience to our customers everyday and look forward to sharing your review with our service team. Please let us know if you need anything moving forward. Take care.
Tone Ha2025.06.06
Tom and Taylor did an excellent job replacing my unit. They were very knowledgeable and professional. The unit replaced was better than the one I had previously. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Tone,
We are happy to hear about your experience with our new system installation team here at Advanced Air Care Heating and Cooling, LLC. We will be sure to share your review with our team members and let them know their hard work does not go unnoticed! We look forward to working with you moving forward. Take care.
vickie Barber2025.06.02
Taylor’s team did a phenomenal job. Thought it would take two days and they knocked it out in one. The guys were here by 8:00am and out by 4:00. Did complete ductwork take out and install. Great group of guys and will call on them again for any air or heat problems.
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Vicki,
It's always great to hear about our customer's experience with our team here at Advanced Air Care Heating and Cooling, LLC. We strive to provide the highest level of customer service from start to finish and will be sure to share your kind words with our team members. Please do not hesitate to call us if you need anything moving forward. Take care.
Kyle Jones2025.05.18
AJ was very helpful and was able to fix our issue within the hour. Excellent service and clear explanation.
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Kyle,
We really appreciate you taking the time to leave our company a review. We take pride in our service department and your feedback is certainly appreciated. Please let us know if you need anything moving forward. Take care.
Teresa Roach2025.05.16
Quick same day service! Had our AC unit fixed and working within an hour. Highly recommend!
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Teresa,
We really appreciate the feedback about your experience with our team here at Advanced Air Care Heating and Cooling, LLC! We will be sure to pass along your review to our team members. Please do not hesitate to call us again when the time calls. Stay cool and take care.
Ernest Carroccino2025.05.16
This is a long review, please be careful before using this company.
......
The problem early August our A/C stops working. It is only 31/2 years old under warranty.: The technician who came to my home told us we needed to replace the evaporator coil. Fortunately I would not have to pay for the parts, only the labor. Unfortunately the part could take 3-5 days to come in. The technician explained to us that he could get the system working by changing the freon. He explained that the freon will last until the part came in. I was told the cast to charge the system would be $480. I asked if that would come of the final bill when the repairs were completed after the coil came in. He explained that even after the coil is replaced they will have to change the system and I will be charged at that time. He said if he changed the system that day we would be able to use the system until the parts arrive. He changed the system we paid the $480. The freon didn't make it through the night. The system stopped blowing cold about 4 hours after he charged it. When I spoke to the shop Manager the next day I was simply given a estimate of $950 + a reduced fee of $350 to fill the system up with freon. Needless to say I was upset, I called a different company, they came out and confirmed the coil was the problem. They told me the technician could have run pressure checks to see if the system was leaking slowly or rapidly. Any knowledgeable technician would not have recommended charging the bad coil. The freon simply was going to rapidly leak. This company ordered, replaced, and changed my system for only $745. I have a warrantee on the parts and labor. I visited the office to request a refund or even a partial refund of the almost $500 I wasted on freon going in and out of my system. I relied completely on the technician giving me advice on his own knowledge and expertise. I am not an HVAC expert by any stretch. My decision to charge the system was made solely on the reassurance the expert technician had given me. The office Manager denied my request and refused to help in any way. Ultimately the price obviously was double what I was charged from the second company I called and the technician was inept or the company simply is getting over on uniformed consumers like myself.
If you use this company get a second opinion, and Good Luck.
,.........
It looks bad when you have to say the problem was my fault and how a timely phone call could have solved it. I was in contact with your office the morning after your technician left to let you know about the situation. I had spoken to someone at your office numerous times. If you were not associated with your company and you were to read my original post and your response what would you truly believe? Would you truly believe that your company was concerned about my situation or that your company was just trying to deflect a problem and find an obscure reason for the issue to be the consumers fault? If you paid $500 to repair anything and with in an few hours the problem came back I would believe you would have called the repair company correct?
I certainly called and spoke to you many times. Again if you're a consumer be careful with this company and get a second opinion I'm sure you'll find a better price and better quality service.
Good Luck.
It looks as if they removed the reply thay posted.
Get a second opinion prior to paying this company.
I would avoid this company.
Reply from Advanced Air Care, Heating & Cooling Crawfordville2016.11.10
Mr. and Mrs. Carroccino we are highly disappointed we were not able to resolve this issue to your satisfaction. However, timely communication is vital when explaining our position on matters such as these. A simple phone call to discuss these matters at the time would have likely cleared up an obvious misunderstanding of our pricing and intentions. We pride ourselves in customer satisfaction, fair pricing and quality workmanship.
Larry T2025.04.22
Brandon with Advanced Air got to our home quickly, assessed the problem thoroughly, really worked to solve our unit issues, and left us in soooo much better shape than we were when he arrived. Thank you!!
Reply from Advanced Air Care, Heating & Cooling Crawfordville2026.01.20
Larry,
It's great to hear about your experience with our team here at Advanced Air Care Heating and Cooling, LLC. We strive to provide an exceptional service experience from the time the phone rings to the time we have you back up an running again. Please let us know if you need anything moving forward. Take care.
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