Verified Company
I spoke with Shaylyn, she did an amazing job, very easy to talk to. Was very helpful, knew what she was talking about, how to navigate through everything 💯. They need 100 more Shaylyn’s working for the company.
Reply from Armed Forces Benefit Association (AFBA)
2026.01.07
We are always thrilled to hear when one of our customer service representatives hits it out of the ballpark. Thank you for leaving a review and for being an AFBA member. We're always here to help if you need us!
So unprofessional. I terminated my plans. If you’re that miserable doing your job, get another job.
Reply from Armed Forces Benefit Association (AFBA)
2025.12.19
We’re truly sorry to hear about your experience and that our service did not meet your expectations. Providing excellent service is very important to us, and it’s clear we fell short in this instance. We’d like to learn more about what happened so we can make it right and ensure it doesn’t happen again. Please reach out to us directly at 1-800-776-2322 so we can address your concerns personally.
Lety was beyond fabulous helping me. Problems solved because of her perseverance!
Reply from Armed Forces Benefit Association (AFBA)
2025.12.19
Thank you so much for your kind words! We’re thrilled to hear that Lety provided you with such excellent service. Our team works hard to ensure every customer feels valued and supported, and it’s wonderful to know that effort made a difference for you.
I want to recognize the customer representative Letty. She was very professional, very compassionate.Very patient, very knowledgeable in her field of career. I am so thankful for her compassion for me and her knowledge .Her softness and friendliness made me feel so grateful that I have insurance with this company! I want to say thank you for having a employee with so much compassion for another person! Thank you again Letty!
Reply from Armed Forces Benefit Association (AFBA)
2025.11.23
Thank you Amy for your kind words! Our team works hard to deliver great customer service so we’re proud and delighted to hear from members like you recognizing their efforts! Remember we’re always here to help if you need anything.
Customer service was great, the representative I spoke to was very helpful and quick at finding the information I was needing to fix.
Reply from Armed Forces Benefit Association (AFBA)
2025.11.21
Thank you Perry for leaving a 5-star review. Thrilled to hear you had a positive experience with our customer service team. We’re always here to help so don’t hesitate to reach out if you need us again.
People are quick to tell everything when something is wrong. I'm here to tell you how a company can progress by having the right person (people) in place to assist those in need. I honestly called to complain and cancel my insurance due to a technicality. I've called several times (3-4) within the year and received help but it was not informative nor corrected my issue. TODAY WAS DIFFERENT! A young lady by the name of "Dymond" answered the phone. She is extremely knowledgeable, professional and understanding. Just when l thought my call was to cancel my insurance, she quickly reassure me that everything was okay and she's taking of things. I will follow up in a few weeks to verify that she has done exactly what she said.
Thanks again for assistance with my issues.
Respectfully,
YPC Spydah
Reply from Armed Forces Benefit Association (AFBA)
2025.11.19
Thank you Spydah for your 5-star review! We’re thrilled our team turned a cancellation call into such a positive experience. We’re glad you chose to stay with us and appreciate your trust - your feedback motivates us to keep delivering excellent service.
The customer service provided to me today from Danayshia was definitely a 5 star experience. She listened, never over talked me and she provided me with options. Thank you Danayshia we need more customer service representatives like you 💫
Reply from Armed Forces Benefit Association (AFBA)
2023.10.25
Thank you for your review! We appreciate it.
Spoke with Bella today for all my questions on our policy: she was incredibly professional, efficient and pleasant.
Reply from Armed Forces Benefit Association (AFBA)
2025.11.04
Terrific to hear you had such a great experience. Thank you for leaving a review and for being a member. We truly appreciate it!
Bella was very pleasant, knowledgeable and helpful. She a patient and made sure all my questions were answer. It was a pleasure working with her.
Reply from Armed Forces Benefit Association (AFBA)
2025.11.03
Delighted to hear about your positive experience today. It means so much to us when our customer service team is recognized for a job well done. We’re always here to help so don’t ever hesitate to reach out.
Great service as always. Lety helped walk me through what I needed to change with ease so nice to talk with a capable live person!
Reply from Armed Forces Benefit Association (AFBA)
2025.11.03
Thank Kody for your 5-star review. We’re very proud of our team and always thrilled to hear from members when they have a great experience!
Lety helped me in a timely manner and answered questions in a way I could understand. And if I had trouble understanding she assisted even further. Great member to have!
Reply from Armed Forces Benefit Association (AFBA)
2025.11.03
So thrilled to hear about your experience today! Thank you for sharing with us and for being a member. We’re always here to help!
My customer service representative named Bella was very helpful and explained my coverage and policy info.
Reply from Armed Forces Benefit Association (AFBA)
2025.11.03
Thank you for sharing your experience! We truly appreciate the 5-star review and are thrilled to know our team did a good job! It makes our day to hear from members.
Had my life insurance policy with this company for over 10 years. I have ZERO complaints. Any time I have a question or an issue, I can call their customer service number and ALWAYS get a person on the other end who speaks english and is easy to understand. Their goal is to fix your problem or answer you question and get you back to your day. Grateful they came to my agency and promoted their services. I HIGHLY recommend them to anyone looking for reasonable life insurance with awesome customer service.
Reply from Armed Forces Benefit Association (AFBA)
2025.11.04
Thank you Jessica for your review and kind words. It's a pleasure to serve our members, and it means the world to us when our team is acknowledged and appreciated.
