Verified Company
We have been trying to schedule a face to face appointment with management or higher up regarding the quality of our new AC unit and no one seems to respond back. We have sent emails, called everything. Despite having repairs done on our units (calling ONLY the companies hotline) there are still issues. Not sure why we cannot have an appointment or a simple phone call with the higher ups? Mind you, brand new units installed March Of THIS YEAR and several issues since.
Reply from Advanced Air Home Services
2025.12.16
We’re truly sorry to hear you weren’t satisfied with your service. Your experience matters to us, and we’d welcome the opportunity to speak with you. Please call +1 386-260-2330 to connect with our team.
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Date of experience: 16 December, 2025
Date of experience: 16 December, 2025
These folks are really good and know their business. I've had them remind me of service appts and each person that comes out is awesome and has done really good work!. The administrative staff is also very friendly and they work around your schedule.
Reply from Advanced Air Home Services
2025.12.16
We’re thrilled to know you had a great experience. At Advanced Air Home Services, we treat every home as if it were our own, and we’re proud to serve the Edgewater area with trusted, professional service. Thank you again for your feedback.
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Great service by a very nice gentleman!
Reply from Advanced Air Home Services
2025.07.31
Bill Shoemaker, Your review made our day! We are delighted to hear that you had a 5-star experience with us. Thank you for choosing Advanced Air Home Services for your needs - we appreciate your business.
We had our bi-yearly service on the A/C-heater system. Robert K. did an excellent and thorough check. We’ve had Advanced Air for several years and are extremely happy with their services. I would highly recommend and to get a yearly membership plan.
Reply from Advanced Air Home Services
2024.11.21
Brenda L, We are so glad you were pleased with our service. Thank you for choosing and trusting us with your plumbing, heating and cooling needs.
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Excellent service! Thanks
Reply from Advanced Air Home Services
2024.06.04
Hi Kathi Schrank, Thank you for choosing Advanced Air Home Services! We are committed to our customers and value your feedback. If your friends and family are ever in need of our plumbing, heating and air conditioning services, we would be happy to help them.
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We're having to replace the water lines, move a shower and toilet drain and switching from gas to electric water heater. FANTASTIC SERVICE! Our technicians, all 5 of them, were extremely courteous and prompt. We will DEFINITELY use AAHS again and recommend to others! : )
Reply from Advanced Air Home Services
2025.12.12
We’re honored by your kind words. Thank you for letting us know that the service met your expectations. Advanced Air Home Services is proud to be a trusted home service provider here in Edgewater.
Excellent friendly service
Reply from Advanced Air Home Services
2025.12.12
Thank you for sharing your experience! We know how important it is to have a team you can rely on, and we’re honored to be that team for you. The crew at Advanced Air Home Services is proud to provide top-quality service across Edgewater.
The AC tech. was thorough, friendly and professional. We are super satisfied.He diagnosed the problem right away. Very professional. Super satisfied 😃😃
Reply from Advanced Air Home Services
2023.07.21
We always enjoy hearing what our customers have to say, Tom! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Joe and Derek had both been out to help us with our heating/air issue. We have a unique damper system. A lot of the visit was education which was explained extremely well. They’ve been up to the attic. They’ve been on both floors and they’ve been absolutely wonderful. System running great.
Reply from Advanced Air Home Services
2025.12.11
We really appreciate your kind words and detailed feedback. Our team works hard to deliver trusted home service, and it’s great to know that commitment came through during your visit. Thank you for choosing Advanced Air Home Services.
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Very knowledgeable and helpful with answering all my questions. No pressure in purchasing additional materials. Very courteous. A+
Reply from Advanced Air Home Services
2025.05.19
Renee Holland, Thank you for taking the time to share your experience with us. Customer satisfaction is always a top priority at Advanced Air Home Services. We hope to be of service to you again in the future.
My experience with Advanced Air has been nothing short of unacceptable. The company is blatantly refusing to honor a valid manufacturer warranty on an outdoor coil, claiming “corrosion” as a justification to upcharge the repair for more than $5,600. Meanwhile, the system located less than 10 feet away, installed at the exact same time has a “leaking compressor” that is covered under warranty for $4,100. They even stated it would take only half a day of labor. The pricing and justification are inconsistent at best and, at worst, resemble outright price gouging. It’s difficult to interpret this as anything other than a deliberate attempt to avoid responsibility and extract unnecessary money from the customer.
Equally alarming is the total lack of accountability within their management team. Emails go unanswered, calls are not returned, and no one has been willing or able to provide a clear, factual explanation. This pattern of evasiveness speaks volumes about the standards this company chooses to operate under.
I strongly recommend anyone considering Advanced Air to find a local company. If this is how they handle a straightforward manufacturer warranty claim, I can only imagine how they treat customers after collecting payment. This level of dishonesty, inconsistency, and price-gouging behavior is completely unacceptable.
Reply from Advanced Air Home Services
2025.12.10
We regret to hear you weren’t satisfied with your service. Advanced Air Home Services takes customer concerns seriously, and we’d appreciate the opportunity to learn more. Please feel free to contact us at +1 386-260-2330.
Will not help a customer with concerns or information without sending someone out
Reply from Advanced Air Home Services
2025.12.08
Thanks for bringing this to our attention. Our goal at Advanced Air Home Services is to deliver professional, reliable home service in Edgewater, and we’re sorry to hear we fell short. Please reach out to us at +1 386-260-2330 if you’re open to a conversation.
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