Horrible company. Rep told be to go F myself when I said I don’t want relocation services and hung up the phone. I do hope they go out of business soon
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at alwaysthere@adt.com with your name and address, we would love to make sure you are able to get this resolved.
AJ Silas2026.07.20
I asked ADT to cancel my subscription once again. Was transferred by Tanya P to James G (couldn’t get his full last name). James doesn’t need a job in customer service. He was incredibly rude, dismissive, unprofessional and actually sighed with frustration several times. So much so that I asked him if he was ok. Childish, passive aggressive behavior in a professional environment. ADT should be pulling the convo to hear this. Worst interaction in my life.
I asked for cancellation, James G offers me decreases to pricing instead. He was recentered to cancellation, more reading off a script. Then was rude enough to say that he was trying to help me (with an attitude) By centering ADT. Lol wow. This man needs to work outside of customer service. Unacceptably unprofessional. Firing him now would save ADT money.
Oh, I unplugged my ADT box months ago. Another (nice) rep: oh wow your signal offline for awhile. ADT emails x 2 this morning that my system is online and functioning properly. Ok sounds legit.
James finally cancelled my order after he decided to do his actual job. I asked for my $5k back, didn’t try to help. That was a nope. I guess I was kept on hold so he could rehearse his script again.
I was offered a decreased rate of $31. Then James G reading off a script again.
ADT is a well known scam that allows this in their company? Zero respect now.
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at alwaysthere@adt.com with your name and address, along with a copy of your post? We would love to help you resolve this.
Dawn Isola2026.07.13
Most miserable customer service ever. They raise prices as if it wasn’t already expensive enough. Then, when their equipment fails even though it is supposed to be under warranty, they have the audacity to want to charge you for a tech to come out as if that’s the only way to get you the new equipment. Their policies are completely unhinged.
We're glad you're happy with ADT! We strive to provide the best security solutions. ⭐️
Benjamin Eng2026.05.01
Would like to rate them a 0. ADT scammed me by installing equipment that did not work as advertised by their sale person and sales manager. They also advertised a 6 month money back guarantee but when it came time to actually getting my money back they stalled and gave me the runaround and are nor refusing to honor their own money back guarantee. I would avoid doing business with this company at all costs.
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
Hello. Thank you for your 5-star rating. We appreciate you being part of the ADT family!
John Cawdery2025.10.10
Awful. From the website experience (have you tried their online chat? No? Me neither as it never work) to their technicians (who try their best but either 'forget' to tell you that you're being nickel and dimed...or they'll outright tell you something that isn't true like you 'won't need to pay for anything') to their tech (I've replaced batteries every month in my window sensors when I should replace one every 2+ years) to their customer service if you can ever get them on the phone. It is the worst company I've ever had the misfortune of being a customer of.
Everyone should run a mile from them
stay away from this company at all costs. i signed up for security services but the system does not work. i had a tech come out and he explained that it was the incorrect system and not installed correctly. i have tried to make a return but told this is a three year contract and they do not care that the product does not work (as confirmed by tech).
That absolute worst company I had them for two years. Try to cancel. They told me as it cost me over $1000 to cancel because I thought I had a two year contract but of course it’s more they want to charge you for every little thing in the system does not work 90% of the time. ADT not a good alarm, company
Hello, thank you for taking the time to write a review. Please email us to alwaysthere@adt.com so that we can assist you and get this raised to 5 stars. Thank you
chitra ramphal2024.03.23
Davie Benavides he was a amazing person help my family understand everything explain how everything works he is a really nice person and I recommend him
Met with David Benavides to review options. Was on time for appointment, friendly , went over multiple options and helped us work out a great security package
Mr David Benavides ADT representative visited my home to demonstrate me different ADT surveillance camera with monitoring system
I found him
a very knowledgeable and good in communication to sell the ADT products
Verified Company
