Verified Company
Terrible from beginning to end, except for Jonah the technician who was excellent. The heater needed a new board which I was told was easily available and that it could be fixed in a few days. Important because my wife is recovering from cancer and feels the cold, which I told them.
Nothing happened. I called almost every day for the following two weeks; Cheryl was charming but nothing happened and no information about getting the part. Finally it is found and I’m told it would be installed 6 days later. 6 days! I simply don’t believe they could not have got Jonah back quicker.
So today Jonah comes- and discovers the part he was given was a faulty part that some idiot had put back into a new box. Utter incompetence.
But Jonah, God bless him, managed to get a new part within one hour. One hour! And I’d been told over and over again that they were waiting to get the part - for about 10 days.
Incompetence, half truths, and a complete lack of action in response to a customers concerns.
God knows who to contact next time the Brivis heater goes bung.
Any ideas?
Reply from Accel Air
2026.04.02
Dear Nigel,
Thank you for your detailed feedback; we deeply regret the inconvenience caused during this stressful time. We're glad Jonah could assist but truly apologize for the delays and mismanagement. Your concerns are important to us—please contact our customer service so we can address this further.
Accel Air
1300 978 248
Thank you for your detailed feedback; we deeply regret the inconvenience caused during this stressful time. We're glad Jonah could assist but truly apologize for the delays and mismanagement. Your concerns are important to us—please contact our customer service so we can address this further.
Accel Air
1300 978 248
