Abbott & Frost Estate Agents Reviews

Adam Britton 2026.06.11

     

Updated review Upon leaving the property I was quite annoyed that deductions of £100 were passed to me for the following: - Less than a meter squared area of carpet needed a cleaning extra due to being at the front door. - 4 drops of dirt again needed removing. - the bottom of a cupboard needed wiping. My opinion is this would be 30 minutes work and no where near £100 worth of cleaning. What was more frustrating was after giving abbot and frost my response saying the cost is too high, I was pretty much ignored (or felt like I was) for 24 hours. I then emailed them again saying I just wanted my deposit back so accept the charge and within minutes it’s processed and they take the deduction. It comes across that they ignore you until you just accept what they state. Which is annoying as they were so good to start with. Original review A really good experience viewing several property’s with Debbie and the team today. What is also amazing is the communication throughout the process. Highly recommend!

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Reply from Abbott & Frost Estate Agents 2025.09.19

Thanks so much, Adam! We’re delighted you had a great experience with Debbie and the team. Clear communication is exactly what we aim for, so it’s brilliant to hear that came through. We really appreciate the recommendation and look forward to helping you find the right place!

Margaret Griffin 2026.05.15

     

They was absolutely helpful finding me a flat and great staff.

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Reply from Abbott & Frost Estate Agents 2026.05.18

Thank you very much, Margaret.

We’re really pleased we could help you find a flat, and your kind words about the team mean a lot to us.

Wishing you all the very best in your new home.

Sundar Sri 2026.04.21

     

Based on my experience, I wouldn’t recommend, especially if you are renting through them. I’m really disappointed with my experience. The people I’ve spoken to have always come across as polite and approachable, which made me feel initially reassured. However, that hasn’t been reflected in how my situation has actually been handled. My main issue is with my deposit. It has now been over 2 months, and I am still waiting for a proper response or resolution despite following up multiple times. This has been frustrating and stressful, especially as it feels like there’s a lack of urgency in dealing with something that matters a lot to me. Each time I call, I’m directed to the lettings team, but they often seem unaware of my case or any previous communication, even after I’ve been in touch repeatedly. This shows a clear lack of internal communication and coordination. It’s disappointing because the conversations themselves feel positive, but the follow-through just isn’t there. I was expecting a more efficient and transparent service.

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Reply from Abbott & Frost Estate Agents 2026.04.21

We are sorry you feel this way.

As you are aware, we have now received the necessary quotations relating to the damage at the property and have been working to reach a fair outcome for both parties.

We understand your frustration, however, matters involving deposit deductions do take time, particularly where evidence and contractor quotes are required.

The next step is for the matter to be referred to the Tenancy Deposit Scheme who will review everything independently and contact you directly.

We appreciate that this is an important and sensitive matter and If you would like an update on the current position before it progresses to TDS, please contact the office and we will provide this.

Simon Goodman 2026.04.16

     

What a breath of fresh air! A proactive estate agent in a quiet market. Thank you TJ for showing us the property and being both honest and candid.

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Reply from Abbott & Frost Estate Agents 2026.04.21

Hi Simon,

Thank you for your kind words, it is very much appreciated.

TJ will be pleased to hear your feedback. We pride ourselves on being honest and proactive, especially in a market where clear advice really matters, so it is good to know that came across during your viewing.

Wishing you all the best with your property search, and if we can help further, just let us know.

sharon butt 2026.04.15

     

Well, what can I say?? 5* is really not enough! I had a personal recommendation from a friend to give Ian a call about selling my mum's bungalow and I can honestly say that the service I received far exceeded expectations. Ian, ably assisted by TJ, make a great team. From initial enquiry, both were courteous, friendly and efficient and at times it felt like they were dealing with our sale exclusively, such was the level of communication. We had phone calls, texts, emails each time contact was made and we were kept informed and advised throughout the process. It was a very personal service and I would have no hesitation in recommending them to others. Ian was able to go above and beyond to resolve one small problem that arose to ensure the sale went through in good time. Thank you Ian and TJ for all your hard work to ensure a speedy and trouble-free sale. Could not speak more highly of their assistance.

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Reply from Abbott & Frost Estate Agents 2026.04.16

Thank you for such a detailed and generous review, it is genuinely appreciated.

We are really pleased to hear that you felt supported throughout the sale of your mum’s bungalow. Keeping our clients fully updated and making the process as smooth as possible is exactly what we aim to deliver on every instruction, so it is good to know that came across.

TJ and I both understand how important clear communication and a personal approach are, particularly when dealing with a family property, and we are glad we were able to help resolve matters quickly to keep everything moving.

Your recommendation means a great deal to us and we are grateful you chose Abbott & Frost.

Tony Taylor 2026.03.18

     

Amazing customer service, always responded promptly, was very helpful with any questions , made the move in smooth. Highly recommend

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Reply from Abbott & Frost Estate Agents 2026.03.22

Thank you Tony for taking the time to leave such a fantastic review. Our aim is to ensure everyone has the experience that you have. Thanks again, The Lettings Team.

fleur 2026.03.04

     

Couldn’t recommend these people enough, they are so helpful and kind. They are all so patient with you and take the time to answer every and all questions you may have. The whole process of renting with them is so speedy and organised. Out of everywhere in burnham on sea, they are without a doubt the best! Thank you so much for all your help.

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Reply from Abbott & Frost Estate Agents 2026.03.06

Hi Fleur,

Thank you so much for your lovely review. It really does mean a lot to the whole team.

We always try to make the renting process as straightforward and stress free as possible, so it’s great to hear that you found everything organised and that the team took the time to help with your questions along the way.

Your kind words are very much appreciated and we’re delighted we could help you find the right place.

If you ever need anything in the future, please don’t hesitate to get in touch.

Best wishes
Ian
Abbott & Frost Estate Agents

Hannah George 2026.01.02

     

Best letting agents ! I went through a lot of unforeseen circumstances whilst living at their property and they were absolutely amazing from start to finish . So professional yet so friendly! Would 100% recommend them to anyone and everyone ! Will be using them again !

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Reply from Abbott & Frost Estate Agents 2026.01.05

Thank you so much, Hannah, for such a wonderful review. We’re really pleased we could support you through everything and that you felt looked after from start to finish. Professional but friendly is exactly what we aim for, so it means a lot to hear that from you. We’d be delighted to help you again in the future, and we wish you all the very best moving forward. 😊

Dawn Stokes 2025.12.28

     

Thank you abbot and frost for helping us find our perfect home. A massive thank you especially to Ian

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Reply from Abbott & Frost Estate Agents 2025.12.29

Thank you so much Dawn for your lovely review. It was an absolute pleasure helping you find your new home. I’m really glad we could support you throughout the process and I wish you many happy years there 😊
If you ever need anything in the future, you know where we are.

Poppy 2025.12.27

     

An excellent service from Abbott & Frost, staff went beyond duty, in their helpfullness.

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Reply from Abbott & Frost Estate Agents 2025.12.29

Thank you so much Poppy for your wonderful review. We’re really pleased to hear you felt we went above and beyond – that means a lot to the whole team. It was a pleasure helping you and if you ever need anything in the future, we’re always here to help 😊

Lizzie Fisher 2025.12.24

     

The team are absolutely brilliant and got everything done so quickly and efficient, especially so close to Christmas. They made the whole process stress-free! Communication was clear, prompt and consistent throughout. I can’t wait to move into my new home in the new year. Thank you so much!

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Reply from Abbott & Frost Estate Agents 2025.12.24

Thank you so much, Lizzie, for your lovely review.

We are really pleased to hear that the team were able to keep everything moving quickly and efficiently, especially so close to Christmas. Clear, prompt and consistent communication is something we take a lot of pride in, so it is great to know that made the process feel stress free for you.

How exciting to be moving into your new home in the new year. We wish you every happiness there and thank you again for choosing Abbott & Frost.

Kayleigh Jones 2025.12.24

     

I had a very positive experience with Abbott and Frost, who provided a professional and reliable service throughout the letting process. Rachel was consistently prompt, well organised, and approachable, which made communication easy and efficient. She took the time to answer questions clearly and kept everything running smoothly at each stage. Rachel made the whole process feel straightforward and well managed, and her professional manner gave me confidence throughout. I would happily recommend both Rachel and Abbott and Frost.

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Reply from Abbott & Frost Estate Agents 2025.12.24

Morning Kayleigh, and thank you for taking the time to leave such a thoughtful review.

We are really pleased to hear that you had a positive experience with Abbott & Frost and that Rachel looked after you so well throughout the letting process. Clear communication, organisation and keeping things running smoothly are exactly what we aim for, so it is great to know that came across and gave you confidence at each stage.

Your recommendation genuinely means a lot to both Rachel and the whole team. If we can ever help you again in the future, please do not hesitate to get in touch.

Kind regards
Ian & the Abbott & Frost team

Noel Runas 2025.12.23

     

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Noel,

Thank you very much for taking the time to leave us a 5-star review. It is greatly appreciated by the whole team and we are delighted you had a positive experience with us.

Kind regards,

Barbu Alexandra 2025.12.23

     

We cannot recommend this company highly enough. They supported us every step of the way when buying our home and managed to complete the entire process in less than two months, which was truly incredible. Even now, a year later, we still appreciate how smooth and stress-free everything was. Ian and Anne Marie provided outstanding service, professional, knowledgeable, responsive, and genuinely caring. They went above and beyond to make sure everything was handled perfectly, and we always felt supported and informed. We are extremely grateful for everything they did to help us secure our home. A huge thank you to the whole team, and especially to Ian and Anne Marie. We wish you all a very Merry Christmas and an amazing year ahead 🎄✨

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Reply from Abbott & Frost Estate Agents 2025.12.24

Thank you so much, for such a lovely and generous review.

It really means a great deal to hear that your purchase was not only completed so quickly but that it still stands out as a smooth and stress free experience even a year on. That is exactly what we aim for and it is reassuring to know it made a lasting impression.

Anne Marie and I genuinely enjoyed working with you, and we are very grateful for your kind words about the care, communication and support you received. Buying a home can be daunting at the best of times, so knowing you always felt informed and supported makes it all worthwhile.

On behalf of the whole team, thank you again for your trust and recommendation. We wish you a very Merry Christmas and a fantastic year ahead too.

Georgia Christy 2025.12.23

     

Ian has been very helpful, supportive and patient throughout this process. Lovely man to work with :)

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Georgia,

Thank you very much for your kind review. We are delighted to hear you found Ian helpful, supportive and patient throughout the process. It was a pleasure working with you and we really appreciate your feedback.

Kind regards,
Abbott & Frost

Tommy Crossley 2025.12.23

     

I had an outstanding experience with abbot and frost, with special mention to TJ and Ian. From the first call to closing, the team were incredibly professional, responsive, and knowledgeable about the local market. They listened to my requirements, provided clear guidance, and kept me informed at every step. Their negotiation skills secured a fantastic deal, and their support with viewings, paperwork, and coordinating with solicitors made the entire process smooth and stress-free. I genuinely felt I had a trusted partner on my side, and I would highly recommend them to anyone buying, selling, or renting. Five stars all the way.

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Tom,

Thank you for taking the time to leave such a detailed and thoughtful review. We are delighted to hear you had an outstanding experience with Abbott & Frost and that TJ and Ian were able to support you throughout the process.

It is great to know that our communication, local knowledge and hands on approach made the experience smooth and stress free for you. Your recommendation really does mean a great deal to the whole team.

Kind regards,
Abbott & Frost

Kelly Rothin 2025.12.23

     

Ian was fantastic from start to finish. Could not have been more helpful and friendly. Highly recommend

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Kelly,

Thank you very much for your kind review. We are delighted to hear you had such a positive experience and that Ian was able to support you from start to finish. Your recommendation is greatly appreciated.

Kind regards,
Abbott & Frost

Ryan Werner 2025.12.23

     

Very professional, Ian got my house sale agreed very quickly in a tough market.

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Ryan,

Thank you very much for your kind review. We are really pleased we were able to get your sale agreed so quickly, especially in a challenging market. Your feedback is greatly appreciated.

Kind regards,
Abbott & Frost

Val Rawles 2025.12.23

     

A huge Thank you to Abbott & Frost especially Ian Bugler for selling our House. I cannot fault the service we received from start to finish. Would definitely recommend this Agent.

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Reply from Abbott & Frost Estate Agents 2025.12.23

Hi Val,

Thank you so much for your kind review. It was an absolute pleasure helping you with the sale of your house and I am delighted you were happy with the service from start to finish.

Your recommendation really does mean a lot to both myself and the whole team at Abbott & Frost. Wishing you all the very best going forward.

Kind regards, Abbott & Frost.

Sally Mohan 2025.12.19

     

The whole team at A&F Lettings have been so helpful, guiding us through the new-to-us world of renting a property. It seems nothing is too much trouble and we are extremely grateful!

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Reply from Abbott & Frost Estate Agents 2025.12.22

Hi Sally,

Thank you so much for the lovely review. We know renting can feel like a whole new language at times, so it’s great to hear the team made it feel straightforward and stress free. Helping people through that process is exactly what we are here for, and your kind words really do mean a lot to us.

Wishing you all the very best in your new home, and if you ever need anything at all just give us a shout.