Abbott & Frost Estate Agents Reviews

Fernando de Sousa 2025.06.26

     

Verified

We have dealt with A&F Estate Agents for over 5 years. Used their services when buying property and also as management agents looking after our tenants. Always professional, always responsive and always a pleasure to deal with. We appreciate Paul and his team and wish them continued success.

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Reply from Abbott & Frost Estate Agents 2025.07.01

Thank you so much for your kind words and continued support over the years! It’s been an absolute pleasure working with you – both through your purchases and as your managing agents. Paul and the whole team really appreciate your trust in us and we’re so glad to have made your experience a positive one. Here’s to many more years of working together – and thank you again for taking the time to leave such a lovely review! 🙌😊

Lizzie Hunt 2025.06.25

     

Verified

The team at Abbott and frost were so helpful during the time I rented a house from them ..any problems got sorted straight away especially Rachel ..what a lovely kind helpful woman xx

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Reply from Abbott & Frost Estate Agents 2025.07.01

Thank you so much for your lovely review! We’re really pleased to hear you had such a positive experience while renting through us. Rachel will be absolutely chuffed to read your kind words – she really is a star 🌟. Wishing you all the best in your next chapter, and don’t hesitate to reach out if we can ever help again! xx

sandra crawley 2025.06.20

     

Verified

Absolute stars in helping us find our new rental home, which we love.Debbie was really helpful with a keen idea of what we wanted. Made what could have been a very stressful process very easy. Thank you Abbott and Frost. Highly recommend this Estate agency

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Reply from Abbott & Frost Estate Agents 2025.06.23

Thank you so much for your lovely 5-star review! We’re thrilled to hear you love your new rental home and that the process felt smooth and stress-free — exactly how it should be. Debbie will be over the moon to know her support made such a positive impact. We really appreciate the recommendation and wish you all the best in your new home!
– The Abbott & Frost Team 🏡✨

Elspeth Hughes-Penney 2025.06.18

     

Verified

Excellent service - the team consistently going the extra mile and beyond

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Reply from Abbott & Frost Estate Agents 2025.06.23

Thank you so much for the kind words! We’re delighted to hear you felt we went the extra mile — it’s what we aim for with every client. Always here if you need us again!
– The Abbott & Frost Team 🌟

Nick Tait 2025.06.02

     

Verified

I am a new landlord after inheriting a property and the whole team at A&F have been great to work with. I elected for the fully managed service and they have guided me through the process of getting the house ready to rent and done most of the work for me. The team is helpful and always quick to call back / respond to queries and found me a tenant much quicker than I expected.

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Reply from Abbott & Frost Estate Agents 2025.06.23

Thank you so much for your thoughtful review! It’s been a pleasure helping you through the process of becoming a landlord — especially during what we know can be a big transition. We’re so glad the fully managed service has made things easier, and it’s fantastic to hear how quickly everything came together. If you ever need anything, we’re just a call away!
– The Abbott & Frost Team 🏡

Susan Pugh 2025.05.28

     

Verified

I couldn’t recommend A&F Lettings more highly. They have managed my rental properties for over 40 years. Obviously things have changed a lot in that time but the integrity, professionalism, approachability and knowledge of their market has always been consistent. Without their help and expertise, I would probably have given up long ago!

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Reply from Abbott & Frost Estate Agents 2025.06.23

Thank you so much for your kind words and incredible loyalty over the past 40 years – what an honour! It’s been a privilege to manage your properties through all the changes and challenges, and we’re truly grateful for your trust in us. Knowing we’ve helped make things easier for you means the world to the whole team. Here’s to many more years of working together!
– The Abbott & Frost Team 🏠

Mark Enness 2025.05.28

     

Verified

I have used A&F Lettings to manage my rental property since the early 90's. I have never had the need to change. Rachel, Lorraine, Robert and the rest of the team have always been friendly, profession, polite, helpful and have managed my property to an exemplary standard . They have made dealing with them very simple and an actual pleasure to discuss issues that property management and ownership bring up. I highly recommend A&F for all your property management needs.

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Reply from Abbott & Frost Estate Agents 2025.06.23

Thank you so much for your incredibly kind review and for sticking with us since the early 90s – that kind of loyalty means everything to us. Rachel, Lorraine, Robert and the whole team will be chuffed to know their efforts have made such a positive impact over the years. We’re so pleased to have made property management a pleasure rather than a chore, and we truly appreciate the recommendation.
– The Abbott & Frost Team 🏡

Amy Ware 2025.05.21

     

Verified

Fantastic estate agents helping make the process for us as smooth as possible. A special mention to Ian for going above and beyond with negotiations and securing buyers for us quickly. Would 100% recommend.

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Reply from Abbott & Frost Estate Agents 2025.05.24

Thank you so much for the lovely 5-star review! It was a real pleasure helping you through the process, and I’m glad we could make it as smooth as possible. Appreciate the shout-out—I’ll always go the extra mile when it counts! Wishing you all the very best in your new chapter, and thank you again for the recommendation.

— Ian & the Abbott & Frost team

Katy Bridgewater 2025.05.16

     

Verified

A and F have been and are wonderful for customer service. Rachel is so helpful, friendly and supportive. Any issues that have arisen are quickly and effectively managed with great communication through prompt emails and telephone conversations. Thank you Rachel and the A and F team

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Reply from Abbott & Frost Estate Agents 2025.05.19

Thank you so much for your kind words!

We’re absolutely delighted to hear how well Rachel and the team have looked after you. Providing helpful, friendly, and prompt service is exactly what we aim for, so it’s lovely to know it’s made a difference.

We really appreciate you taking the time to leave a review – and we’re always here if you need anything.

All the best,

Mark Morgan 2025.05.15

     

Verified

Contacted them about renting out my 4 bed detached home at 9am (12th June). Was advised that Debbie was on the phone and gave my contact details. Debbie called me back at 3.40pm and I advised her I had found another agent. So ask yourself this, if they take over 6hrs to respond to an intial enquiry, how will they do the rest of it...in their own sweet time no doubt? The other agent not only called me back within 20 minutes but crucially also visited my home to assess the rental value within 3hrs...that's what I call good customer service 😀 When I do come to sell my property in a few years I shall steer clear of A&F as clearly they aren't up to it. WOW would you look at that, almost 2yrs for A&F to respond! I can see that ('King' as he's known in the town & by ex employees) Julian has his fingers on the pulse of things 🫠

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thank you for your feedback, and we're genuinely sorry we let you down on this occasion. We always aim to respond promptly to enquiries, and in this case, we clearly didn’t meet expectations. We appreciate you taking the time to share your experience, and we’ll be using this as a reminder to review and improve our response times moving forward. We're sorry we missed the opportunity to assist you and wish you all the best with your let—and future sale—should your plans ever change.

Desmond Thompson 2025.05.12

     

Verified

Excellent service from the lettings team. Thank you for all your help. Top quality service

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Reply from Abbott & Frost Estate Agents 2025.05.19

Thank you so much for the fantastic review!

We're thrilled to hear you had a great experience with our lettings team. It means a lot to know our efforts are appreciated, and we’re always here if you need anything in the future.

Wishing you all the best,
The Abbott & Frost Team

Paul Bamsey 2025.05.09

     

Verified

The staff in Lettings are very efficient and easy to do business with.

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thank you for the great review! We're so pleased to hear you found our Lettings team efficient and easy to work with – that’s exactly what we aim for. Always happy to help!

Paul Moore 2025.05.07

     

Verified

I have been using A&F Estate Agents for a number of years to manage several of my properties. They have consistently offered a good level of service and they are a great team to deal with.

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thank you for your continued trust and support over the years! We're really pleased to hear you've been happy with the service and the team. It's always a pleasure working with you, and we look forward to continuing to support you and your properties.

Michael prime 2025.05.05

     

Verified

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thanks so much for your 4-star rating! We’re glad you had a positive experience. If there’s anything we could have done to make it a 5-star one, we’d love to hear your thoughts!

Nicola Stott 2025.05.05

     

Verified

Absolutely brilliant service from start to end , very professional, kind caring and efficient team , would highly recommend to anyone buying , selling or letting Very grateful to you all for everything you have done to make my purchasing and letting run so smoothly , wouldn’t use anyone else Keep up the good work, look forward to coming back to you in the future, always recommending to family and friends you offer such professionalism without pressure and this is what I like ! Nothing is ever too much trouble and I feel my rental properties are highly looked after by yourselves Kind regards Nicola

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Reply from Abbott & Frost Estate Agents 2024.08.31

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. It means a lot to us that you found our service professional, caring, and efficient. We're grateful for your recommendation and are thrilled to have been part of your buying and letting journey. We look forward to working with you again in the future. Thanks again for your kind words and support!

Kind regards,
The A&F Property Group Team

Nick Graves 2025.05.05

     

Verified

Wrong information bout box connected to flat not ours neighbours claiming med it so we can’t paint wall

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Reply from Abbott & Frost Estate Agents 2025.05.05

We’re sorry you feel this way. Our role is to present the property based on the information available to us at the time. We were not made aware of any dispute regarding the box or wall, and ultimately, it’s your solicitor’s responsibility to check and confirm these details before you proceed with a purchase.

We understand your frustration, but this issue falls outside of our control.

Rosemary Duckett 2025.05.05

     

Verified

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thank you for the 5-star rating! We're really grateful for your support.

pete davey 2025.05.04

     

Verified

VERY professional in the handling of renting my property. Also very courteous & friendly whoever you speak to. They are experts in their field. 10/10

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Reply from Abbott & Frost Estate Agents 2025.05.06

Thank you so much for your kind review, it is always a pleasure to deal with you and your family. As a team we pride ourselves on building strong relationships with our clients and its really good to hear that your experience has been very positive. We really appreciate the feedback and look forward to continuing our relationship going forward. Thanks again, Debbie & the team.

Elaine Coles 2025.05.03

     

Verified

I have used A & F for lettings for many many years, they have always dealt with every issue and problem straight away and looked after the tenants and properties. I have also bought properties from A & F, and they have made easy.

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Reply from Abbott & Frost Estate Agents 2025.05.11

Thank you for your kind words and long-standing support! It means a great deal to us that you’ve trusted A&F with both your lettings and purchases over the years. We're so pleased to hear you've consistently felt looked after – we’ll keep doing our best to make things easy and stress-free for you.

Lindsay Barraclough 2025.03.30

     

Verified

I can’t thank Ian from Abbot & Frost Estate Agents enough for the outstanding service provided during the sale of my mum’s property in Burnham-on-Sea, Somerset. From the moment we first contacted them, he was incredibly professional, attentive, and compassionate, making the whole process as smooth and stress-free as possible. His communication was great every step of the way, keeping us updated with regular progress reports and offering sound advice throughout. He truly went above and beyond to ensure we got the best possible outcome. The property sold very quickly, and we felt supported from the initial consultation all the way to the final sale. I highly recommend them to anyone looking to buy or sell in the area—an absolute pleasure to work with! Thank you again for your dedication and hard work!

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Reply from Abbott & Frost Estate Agents 2025.03.30

Thank you so much for your incredibly kind review. It truly means a lot to me. It was a real privilege to assist with the sale of your mum’s property, and I’m so pleased to hear that you felt supported and well looked after throughout the process. I always aim to make things as straightforward and stress-free as possible, especially during such a personal and emotional time.

Thank you again for your trust, and for taking the time to share your experience – it’s very much appreciated. Wishing you and your family all the very best for the future.