Verified Company
We booked this company over a month in advance for an interstate move to the Blue Mountains. We were quoted for 20m³, which aligned with an independent online calculator that estimated 19m³. On the day, the two removalists told my partner we had approximately 35m³ and could not proceed without us agreeing to pay $120 + GST per additional cubic metre, an extra ~$2,000 on top of our original quote. Under pressure, we chose to cancel rather than agree to what felt like an unreasonable demand, forfeiting our $500 deposit in the process.
We then booked an alternative removalist, who confirmed our load was approximately 21–22m³, including additional items we hadn't originally planned to take. They were shocked that a professional removalist had estimated 35m³.
We presented A1 with photos and videos of our belongings loaded into the second van as evidence of the gross overestimation. They dismissed our complaint and refused to refund the deposit.
The removalists on the day also appeared to be unaware they were travelling to the Blue Mountains, which was concerning.
A stressful and disappointing experience. We feel we were either misled or subjected to a pressure tactic on moving day.
Fantastic service, I have used A1 personally to move from Victoria, I have now used them for a corporate relocation, service and care taken was outstanding.
Reply from A1 Removalists Sydney
2026.05.11
Thank you, Mark, for your kind words! We're thrilled to hear you were pleased with both your personal and corporate relocations. Your appreciation motivates us to excel further. We look forward to assisting you again in the future.
Would recommend this service
My move was arranged by Sam and MIchael. They were efficient, friendly and helpful throughout and made a point of contacting me ~30 minutes before pickup and drop off.
Very happy with the service I received and would use them again/refer them to others.
Date of experience: 07 May, 2026
Date of experience: 07 May, 2026
Reply from A1 Removalists Sydney
2026.05.07
Thank you, Mark, for your kind words! We're delighted to hear Sam and Michael provided such an efficient and friendly service. Your recommendation means a lot, and we look forward to assisting you again in the future.
Randi & Sam were a very efficient crew. Our furniture and belongings were carefully looked after. Job well done. Will be using these guys again.
Reply from A1 Removalists Sydney
2026.05.11
Thank you, Rosa, for highlighting Randi and Sam's efficiency and care! We're thrilled about your positive experience and look forward to assisting you again in the future.
Ricky and his team we prompt, friendly and efficient with their work. They were careful with our belongings and worked hard throughout the day. On arrival at our home, Ricky was able to determine that not all our gear would fit into the supplied trucks and suggested I rent a van for the day. He was right: it was needed, and having the it allowed us to complete the move on the day. Recommended.
Reply from A1 Removalists Sydney
Thank you, Anthony! We appreciate your kind words about Ricky and the team's friendliness and efficiency. It's great to hear that their suggestions helped ensure a smooth moving day. Your recommendation means a lot to us!
George and Ash from A1 removalists are fantastic and i highly recommend. Friendly and amazing customer service.
Our home items were moved without any problems and they are very professional.
Thanks George and Ash!
Reply from A1 Removalists Sydney
Thank you, Teresa! We appreciate your kind words about George and Ash. It's great to hear that your move went smoothly and that you received fantastic service. Your recommendation means a lot to us!
A1 is the best! Ibii and Chris and Ali are fantastic guys who are so professional, efficient and kind. You cannot find anything better than them!
Reply from A1 Removalists Sydney
Thank you, Dk! We truly appreciate your kind words and are glad to hear that Ibii, Chris, and Ali made such a positive impression. Your support means a lot to us!