Do not order from this company!
I returned the my order for a gift card to try a different size, but the second order also didn’t fit. When I returned it, they refused to refund the order to my bank card, insisting on a gift card. This is not mentioned anywhere in their returns policy.
The clothes were also extremely poor quality. Flimsy, thin material and look nothing like the images on the website. Customer service was appalling and utterly useless.
Do not buy from this company! I am down 84 euro for a product that I returned according to their policy.
Date of experience: 16 February, 2026
AVOID SCAM SCAM SCAM!!!
Awful company, do not buy from here! I ordered 2 items, sent one back which was rejected due to a so called stain on the dress, which is absolute rubbish! I've seen other reviews saying the same so it's clearly a scam. The items are not worth the money and they clearly will not allow you to make returns. Do NOT buy from here!
Date of experience: 25 July, 2025
DO NOT BUY
Do not waste your money. The material is incredibly cheap and nothing like the photos. The dress looked so bad on that I didn’t even wear it—but when I tried to return it, they falsely claimed it was stained and refused the return. Totally dishonest. Buy from literally anywhere else.
False accusations* Do not buy from this company. Like seriously. It is the worst company by far I have ever came across. I brought a dress from them in October. I tried it on, and didnt like the way it looked on me. Also, I noticed it wasnt the best quality for being more than 70$. I returned it. A few days later they sent me an email saying that they received the return but couldnt offer a refund only store credit. The reason for this was that dress was damaged, and had an unpleasant food smell. These are ridiculous claims. I always take care of my things. The condition they received that dress was exactly the same condition I received that dress. This is why I returned the dress it wasnt good quality. If I knew they were going to do this to me I would have video recorded as soon as I opened that package. I was a new customer and will not be buying anything else from them ever again. I highly suggest that everyone here listens. What kind of company would make false claims upon their customers just to not give refunds. Whats more funny is that people here have similar stories about them falsely accusing them of damaging returns. So I know now that they do this on purpose in order to not give refunds. **************. Now Im stuck with store credit that I do not even want!
I ordered a dress for $84, shipping was $30. Unfortunately, the dress did not fit, although it was lovely. But when I tried to return the item, only 2 days after it was delivered, I found that the company would only provide a return of $65.00, while the price I paid was $105. I was surprised that returns are not eligible for the full price paid. This is a policy I had not encountered before. It is a little disheartening, and I wish I would have known this before doing business with the company
Dont do business with 12th Tribe! If I could give this company 0 stars I would. My order arrived open. They shipped in a little weight bag and it was completely open with I received. I took a picture and immediately sent them an email/ picture explaining how I received their order. Everything was missing except for one top. I have to wait for them to file a claim with the shipping company and be reimbursed by them before they will even refund me for the missing items. Ive had this happen one time with Anthropologie and I had my refund immediately. Ive never heard of a business who does what 12th Tribe is doing to me. I should have done my homework because this company does not have the best reviews. I will never purchase from them again.
I ordered a pair of earrings for a wedding that was 2 weeks away, assuming they would arrive in time with their standard 5-7 day shipping. They came 14 business days later (5 days after the wedding) and are pretty poor quality. They don't allow returns on jewelry, but I thought they'd make an exception since they arrived late and are unopened. They only offered me a "discount on my next purchase", but I won't be buying anything from them anymore because of this. Based on a previous review, they know that their shipping info is outdated on their website, which seems pretty shady to me, and they should be taking accountability. If they were honest about shipping time, I never would've bought the earrings. Now I'm stuck with a pair of $40 earrings that I'll never wear.
Best store for all my window shopping dreams 🪽
I only have bought clothes from this shop once due to the pricing, but the quality and designs are an absolute dream! I'm so excited to get my new order in! Quality is 10/10💗
The return process at 12th tribe is outrageous and frustrating. They do not include a return label, you have only 15 days to return an item and are charged $10. When trying to return online I could only select 4 of the 9 items I received as the other 5 were marked as "not fulfilled not eligible for return". I tried using email multiple times but would get one response and no follow up. I tried texting no response until the next day. Reached out thru chat asking how I speak with someone and was told I can't, text, email or chat. 2 days of my life trying to return these items while needing to get to the airport. You get what you pay for. Never again.
SCAM - Won't Refund
If you care about integrity in a company, I wouldn't shop here! Over $300 worth of items were determined to be ineligible for returns due to their "condition", even though they were barely removed from the packaging. If you want to be able to receive a refund for items that don't fit you, I would find somewhere else to shop.
How can they get away with this?
I bought two dresses from this company in February, 2 different sizes as I wasn't sure which size would fit me, even though I had read the sizing charts. I made sure to check their return policy which would give me 14 days to return the items if I was not satisfied. When they arrived I put one dress on and was shocked that it wasn't a dress, It fit like a top and my butt was completely exposed. I immediately repackaged the item and requested a refund for both items. I was sent the return labels and sent them off the next day. I had received all pertinent communication once it shipped, was received and what to expect next including my refund amount. I was surprised that it took 16 days to get any money back, but was more surprised when they only refunded me for one dress. I received a confirmation email that I was getting a refund for BOTH dresses and that it would take 12-16 business days to process, the amount I was getting for both as well, so was surprised that I only I got the one refund. I immediately sent an email inquiring on the other refund to which they replied the item was worn, something about a bent disk, finger prints or scratches on the silver, now considered damaged, etc. All I did was try the dress on once, nothing more. People try on clothes in dressing rooms at stores too. I put everything back the way I found it carefully. I responded with both emails for confirmations that my returns were accepted and that this was not acceptable. I have heard nothing back. I ended up looking them up at the BBB and found many complaints similar to mine. They are stealing my money and taking advantage of people by coming up with excuses to roll capital. Stay away.
SCAM
I placed a large nearly $900 order with 12th tribe and it never arrived. Customer service is horrible and all they are offering in the end is store credit. They refuse to refund. DO NOT BUY from 12th Tribe if you don’t want to get scammed.
Date of experience: 29 February, 2024
Excellent Customer Service-Brenda
First and foremost, I love12th Tribe's clothing. I recently updated my wardrobe for my birthday and our Costa Rica trip. As many are aware (for those who shop 12th tribe especially), the sizing differs, and their sale items are always final sale. I've had the pleasure of speaking to the 12th tribe rep, Brenda, and she has been absolutely accommodating and extremely helpful. She assisted me with an order from Nov and Dec where I purchased items with a recommended size; however, the sizing was off on me. So, Brenda accommodated me and allowed me to exchange a sale item. More recently, I ordered a killer birthday outfit for Feb 17, and the scheduled delivery wasn't going to be at my house on time. Brenda went above and beyond and assisted me with a 2-day express delivery at a reasonable cost and is allowing me to return a sale item for store credit. I'm a very happy (returning) customer for the clothing and because of Brenda's excellent customer service. As you can see from the photo I uploaded, I'm a returning customer. I can vouch for their customer service.
Very fast response time!
My order accidentally put my old address in the "shipping address" box. I emailed them to ask them to please update to my new address and they responded immediately. I was super impressed. I will be ordering more from them in the future!
I was changed to return and item.
I orders an item and it was little small on me and the size bigger is sold out so I asked for a return. They discounted $10 fee for a labor, so I lost $10 + $7 shipping. I'll avoid buying on this store again cause if something just doesn't fit on me and they don't have my size I lose money.
Great products and customer service.
Love the unique styles from 12th Tribe! I got some super cute sets for my trip to Mexico and the perfect Nashville dress for the summer.
Very Pleased
Beautiful dress and great customer service! The dress fits very well and is true to size. There was a part of the stitching that was off and customer service took care of it promptly.
Verified Company
