I genuinely hope you don’t end up subscribing at this gym. I can’t believe the number of issues I’ve experienced here.
From unclear contract terms to ‘don’t care’ behaviour from employees, the overall experience has been extremely disappointing. What’s worse is the lack of accountability when you raise an issue — nobody seems willing to take ownership.
I was particularly frustrated with the cancellation/refund situation. I was told by an employee that the 14-day cancellation rule would not apply because I had used the gym once during those 14 days. However, I could not find this condition stated in the contract or on the website. When requested for proof no response from their team. I have followed up for my refund over 10 times no with no resolution.
The facilities are also disappointing. There are no showers, which is unusual for a gym, especially considering the membership price. And if you visit between 4–7 PM, be prepared for it to be extremely crowded and cramped.
Overall, between the contract/cancellation issues, customer service, facilities and overcrowding, I WOULD STRONGLY RECOMMEND LOOKING ELSEWHERE.
De sfeer is prettig en motiverend, waardoor je je snel op je gemak voelt – ook als je net begint. De apparatuur is modern en goed onderhouden, en er is voldoende variatie om elke training interessant te houden.
Wat ik vooral waardeer, is het vriendelijke en behulpzame personeel. Ze staan altijd klaar om vragen te beantwoorden
Geverifieerd Bedrijf
