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From the very start of the process we received clear and detailed communication and Giulia was always available to answer our questions. Giulia worked diligently to ensure Ari was on the best and shortest route for his long trip from Seoul, South Korea to Montreal, Canada. When it was time for Ari’s flight his pet nanny, Dr Louis picked him up and was so kind and gentle with Ari it made us feel comfortable that he was in good hands. We received constant updates and pictures every step of the way. When Ari landed he was taken to pee right away and he went through customs very quickly thanks to all his documentation being in order. We were very happy with all the support of everyone on the team at WorldCare Pet that we interacted with. Thank you for getting Ari back to us safely!
I was full of anxiety knowing my dog Bo will have to embark on a long journey, away from everything he knows. I'm also worried about all the things I need to get done to make sure nothing goes wrong with all the travel requirements. I am so glad I decided to use WorldCare Pet Transport. Isabel has put my mind at ease each time we communicated. I am so grateful for her guidance. I am also very appreciative with the regular updates. The person who picked up Bo was very compassionate and understanding. I was assured that Bo was well taken care of. I am very happy and satisfied. I highly recommend WorldCare Pet Transport's service.
The service and care provided by the WorldCare Pet team was excellent, this is the second time they have assisted us with moving our dogs, first from Mexico to the UK and now from the UK to the US, and the experience has been very positive, the open communication from the team helps you feel more calm and reassures you that things are under control.
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This company is a huge red flag. I needed a quote so I filled out their form on the website, sent an email AND left a voicemail - NO RESPONSE. If they can't even be bothered to do the bare minimum and provide a quote to potential clients, I can only imagine how horrible their communication will be when they are transporting your pets.
Reply from WorldCare Pet Transport
2025.11.18
Dear J S,
Thank you for taking the time to leave your feedback. While we regret that we were unable to provide your quote as quickly as you had hoped, I feel it’s important to address your one-star review. This rating feels extreme, as it focuses on a single aspect of our business rather than the quality and professionalism we consistently deliver overall with full door-to-door moves.
Your quote request coincided with a personal event for members of our quote department, which delayed our response. While this is not the standard we strive for, it is an isolated incident and not reflective of the excellent service we consistently provide, nor the 4.9 rating we’ve earned through countless positive customer interactions.
If it’s not too late, I’d be happy to personally assist in providing the quote you requested to ensure your needs are met. However, if you’ve decided to move forward elsewhere, we understand. Still, we feel your review does not fairly represent the efforts and professionalism of our team as a whole.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our company.
– WorldCare Pet Senior Management Team ✈️
Thank you for taking the time to leave your feedback. While we regret that we were unable to provide your quote as quickly as you had hoped, I feel it’s important to address your one-star review. This rating feels extreme, as it focuses on a single aspect of our business rather than the quality and professionalism we consistently deliver overall with full door-to-door moves.
Your quote request coincided with a personal event for members of our quote department, which delayed our response. While this is not the standard we strive for, it is an isolated incident and not reflective of the excellent service we consistently provide, nor the 4.9 rating we’ve earned through countless positive customer interactions.
If it’s not too late, I’d be happy to personally assist in providing the quote you requested to ensure your needs are met. However, if you’ve decided to move forward elsewhere, we understand. Still, we feel your review does not fairly represent the efforts and professionalism of our team as a whole.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our company.
– WorldCare Pet Senior Management Team ✈️
Just got my pets from CT to Portugal. I used the door to door. They were excellent, well worth the money, and I can not imagine trying to move and move my pets without help. I am very glad I used their service. They were very nice and seemed to really care about my two dogs! Thank you World Care Pets.
Reply from WorldCare Pet Transport
2025.11.10
Thank you so much for sharing your experience! We’re thrilled to hear that your move to Portugal went smoothly and that your dogs arrived safely and happily. Our team truly cares about every pet we relocate, and it means a lot to know you felt that care throughout the process. Wishing you and your pups all the best as you settle into your new home abroad!
– WorldCare Pet Senior Management Team 🐾✈️
– WorldCare Pet Senior Management Team 🐾✈️
OMG! I’m speechless with the amazing care and support Giulia always gave us. We worked with her for so many years and I can’t be more grateful for the love, care, professionalism, knowledge, guidance, support and everything she gave us in this last 10 years (or more) for our babies Max (RIP) and Maya’s trip from Mexico, Hing Kong, Portugal, Australia etc. Since day 1 the information provided, clear communication and everything gave us peace that Maya couldn’t be in better hands. Giulia also works with an amazing team all over the world so our appreciation for all of them too.
Reply from WorldCare Pet Transport
2025.11.10
Thank you so much for your heartfelt message! We’re truly touched by your kind words and the trust you’ve placed in us over the years. It’s been an honor for Giulia and our entire global team to assist with your many journeys — ensuring they were always safe, comfortable, and cared for along the way. We’ll be sure to share your message with Giulia, who will be so happy to hear it. Thank you again for being part of the WorldCare Pet family!
– WorldCare Pet Senior Management Team ✈️
– WorldCare Pet Senior Management Team ✈️
I recently relocated to the USA from France, and couldn't imagine move there without my dogs but this was stressful, especially because one of my dogs is 15 yo.
Marisa was super nice, answered all my questions and helped me to relax.
I felt supported at every step and could ask as many questions as needed.
The dogs arrived in front of my door in the evening, perfectly healthy and happy as usual.
Thanks you Marisa for your kindness and your availability
Reply from WorldCare Pet Transport
2025.11.10
Thank you so much for sharing your experience! We’re so happy to hear that your dogs arrived safely and in great spirits after their journey from France. We understand how stressful an international move can be — especially with a senior pup — and it’s wonderful to know that Marisa’s support and kindness helped put your mind at ease. We’ll be sure to share your kind words with her. Welcome to the U.S., and thank you for trusting WorldCare Pet with your precious dogs!
– WorldCare Pet Senior Management Team 🐾💛
– WorldCare Pet Senior Management Team 🐾💛
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Reilly was amazing and provided very specific guidance all along the way. We did have a little stress trying to make sure our vet completed the paperwork to specs required and still make it efficient for them. I imagine that is true when a US company is trying to get what is needed for US Customs but working with international vets. Every other aspect could not have gone better and we so appreciated everyone's understanding that these are our precious cargo. Thank you WorldCare!!! And thank you Reilly.
Reply from WorldCare Pet Transport
2025.11.10
Thank you so much for your thoughtful review! We’re so glad to hear that Reilly was able to provide clear guidance throughout the process and that everything went smoothly overall. We completely understand how stressful the international paperwork can be and appreciate your patience and collaboration in making sure everything was in order. It was our absolute pleasure to help relocate your precious cargo safely — thank you again for choosing WorldCare Pet!
– WorldCare Pet Senior Management Team 💛
– WorldCare Pet Senior Management Team 💛
Giulia was exceptional. Even when plans changed or issues came up, I never had any doubt that WorldCare would make decisions in the best interest of my dog.
Reply from WorldCare Pet Transport
2025.10.16
Thank you Stewart for your thoughtful feedback! We’re delighted to hear that Giulia’s support gave you confidence and peace of mind throughout the process. At WorldCare Pet, we understand how much trust it takes to relocate a beloved pet, and we’re so glad you felt that your dog’s best interests were always at the heart of every decision. We truly appreciate your kind words and trust—it means the world to us!
– WorldCare Pet Senior Management Team 🐾
– WorldCare Pet Senior Management Team 🐾
We recently moved from London to Tokyo with our cat, and as you can imagine, it was a huge transition, especially with all the paperwork and logistics involved. Giulia and the team at World Care Pet were absolutely amazing throughout the entire process. From the very beginning, Giulia was incredibly supportive, knowledgeable, and responsive. She helped ease all the stress and anxiety we had before the move and guided us every step of the way.
Thanks to her and the team, everything went smoothly, and we felt much more at ease knowing we were in such capable hands. I would recommend World Care Pet with my eyes closed!
Reply from WorldCare Pet Transport
2025.10.16
Thank you Marcella so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that your move from London to Tokyo went smoothly and that Giulia, along with our team could help make the transition easier for you and your cat. International moves can be incredibly complex, so it means a lot to know we were able to provide the support and peace of mind you needed. Wishing you all the best as you settle into your new life in Tokyo—and give your cat a cuddle from us!
– WorldCare Pet Senior Management Team ✈️
– WorldCare Pet Senior Management Team ✈️
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Use their service to transport my cat from Austin, TX to Miami, FL. The driver is very nice and provided updates for every stop, and even bought a blanket to keep my cat comfy. Very caring drivers. The coordinator is also very helpful and communicative.
Reply from WorldCare Pet Transport
2025.10.09
Thank you so much for sharing your experience! We’re delighted to hear that your cat’s journey from Austin to Miami went smoothly and that both our driver and coordinator provided the care and communication you deserved. Our team takes great pride in ensuring pets travel safely and comfortably, and it’s wonderful to know you felt supported throughout the process. We truly appreciate your trust in WorldCare Pet and wish you all the best in your new home!
– WorldCare Pet Senior Management Team ✈️
– WorldCare Pet Senior Management Team ✈️
We are so thankful for Marisa and everyone from world care that helped us along the way. Our vet was NOT the easiest to work with and was very nervous about the paperwork. Marisa and team got everything taken care of. They were great with updates, quick to answer questions and took a huge weight off our shoulders by being our advocates. Pepper and Riley arrived happy, healthy and clean. Thank you, so much, for taking care of us and our girls!
Reply from WorldCare Pet Transport
2025.10.09
Thank you so much! We’re thrilled to hear that Pepper and Riley arrived safe, happy, and healthy. Marisa and the team truly appreciate your recognition — we know how stressful the paperwork and preparation can be, especially when working through complex veterinary requirements. It was our pleasure to support you every step of the way and ensure your girls’ journey went smoothly. Thank you again for trusting WorldCare Pet with your relocation — we wish you and your family all the best in your new home!
– WorldCare Pet Senior Management Team 🐾
– WorldCare Pet Senior Management Team 🐾
I was originally planning on moving my dog from New York to Budapest myself, but as soon as I spoke with Giulia, I realized how wrong I could have gotten it. Rory’s a tall dog, and the first thing Giulia noted was that the crate I had was too small and would not have been approved by the airlines. It seemed like I’d just hung up the phone, when a new condo-crate arrived at our door.
Giulia and her team walked us through every step of the process and what would happen on each leg of the trip. All of the paperwork was taken care of, discussions with vets made. Pickup was great. We got notification each time she landed, with photos of her journey—including the lovely pet handler playing with her at one stop who brought his own dog along for company. She was even chauffeured from Vienna because the crate was too large for the cargo door at the Budapest airport.
The price for all this was surprisingly reasonable when considering a major move. And to not have to worry about any of this when dealing with all the other logistics of moving was wonderful.
The people at Pet Care go out of their way to ensure both you and your pet have as easy and stress-free experience as possible.
Reply from WorldCare Pet Transport
2025.09.17
Thank you so much for your detailed review! We’re so glad Giulia and the team were able to step in and make Rory’s journey from New York to Budapest smooth, safe, and stress-free—for both of you. It means a lot to hear how much you appreciated the communication, care, and coordination at every step. We'll be sure to share your kind words with everyone involved, including Rory’s travel companions along the way! Wishing you all the best as you settle into your new home.
– WorldCare Pet Senior Management Team ✈️
– WorldCare Pet Senior Management Team ✈️
Worldcare Pet Transport helped relocate my cat from the US to Malaysia recently. I'm very grateful to everyone involved, both in the U.S. and Malaysia, for bringing my cat home safely. Their patience, kindness, and genuine care toward my cat really shows, from the way they handled her during preparation and travel, to the thoughtful attention she received during her quarantine, and even on the final ride home. I also deeply appreciate how open and communicative they’ve been with me throughout, it gave me so much peace of mind during what could have been a very stressful process. I know it takes a lot of coordination, compassion, and behind-the-scenes work to make something like this go smoothly, and I’m truly grateful for their dedication every step of the way. I couldn’t have asked for a better partner in this journey.
Reply from WorldCare Pet Transport
2025.09.17
Thank you so much for your heartfelt review! We’re truly honored to have helped bring your cat safely home to Malaysia. It means a great deal to hear that our team’s care, communication, and dedication gave you peace of mind throughout the process. From the U.S. to quarantine and her final ride home, we’re so glad everything went smoothly. Thank you for trusting us with such an important journey—we wish you and your cat all the best in this new chapter!
– WorldCare Pet Senior Management Team 🐾
– WorldCare Pet Senior Management Team 🐾
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I couldn't be more thrilled with the service from Reilly and the WorldCare Pet transport team! They made what could have been an incredibly stressful situation into a seamless and reassuring experience for both me and my puppy, Koda Lila.
From start to finish, the entire team was professional, communicative, and compassionate. They handled every detail with such care, putting my mind completely at ease. I felt confident knowing Koda Lila was in the best hands.
A huge, special shout-out to Steve, who boarded Koda Lila while awaiting her flight to Switzerland. His kindness and attentiveness went above and beyond, and it was clear she was happy and well-cared for during her stay with him.
If you're looking for a pet transport service that truly cares about your animal's well-being, look no further than World Care Pet. They are a five-star team that delivers peace of mind and incredible service. Thank you for getting Koda Lila to me safely and soundly!”
Reply from WorldCare Pet Transport
2025.09.17
Thank you so much Kenya for your wonderful review! We're absolutely thrilled to hear that your experience with Reilly, Steve, and the entire WorldCare Pet team brought you peace of mind during Koda Lila’s journey to Switzerland. It means the world to us to know you felt supported and reassured every step of the way. We'll be sure to pass along your kind words to Steve—he’ll be so happy to know how much his care meant to you and Koda Lila. Wishing you both all the best in your new chapter!
- WorldCare Pet Senior Management Team ❤️
- WorldCare Pet Senior Management Team ❤️
This company talks a good game but completely collapses when it comes time to deliver. From the start, they presented themselves as experts who understood exactly what was required to move our dog internationally. In reality, every step was a battle to get even the most basic level of service.
Communication was abysmal. We received no proactive updates—only vague, last-minute scraps of information after chasing them relentlessly. Their so-called “after hours/emergency” contact methods were a complete joke, messages go unread and no one responds. We were not provided with a local contact, regardless of the 14 hour time difference and so were left waiting in silence for days, wondering what was happening with our high-risk dog. There is no backup plan, no accountability, and no urgency whatsoever.
The only reason anything got done was because we escalated repeatedly and pushed them into action. They did the bare minimum, and even that required constant pressure. If I’d had any option to take over the process myself, I would have without hesitation.
This experience was stressful, disappointing, and frankly unacceptable. I would never recommend this company to anyone who cares about their animals.
Reply from WorldCare Pet Transport
2025.09.08
Dear Becky,
I am deeply sorry to hear about your disappointment with our services.
While complaints of this nature are quite rare for us , I want to assure you that we take your concerns very seriously and that your feedback is incredibly important to us. We deeply regret that we did not meet your expectations or deliver the high standards of service that we always strive for. I understand how frustrating it must have been to feel like you had to chase updates—especially given the time difference and the critical importance of knowing what was happening with Boone.
After reviewing our records, I found that our Pet Relocation Counselor did respond to inquiries, albeit with time zone delays, and that photos of Boone were sent to you via WhatsApp. However, this did not provide the level of urgency or reassurance that you were hoping for, and for that, I sincerely apologize. Your experience does not reflect the values or service standards that we aim to consistently deliver. While we are saddened that this move did not succeed for you, your feedback highlights areas where we can improve, particularly in proactive communication and providing greater peace of mind during stressful processes like this. I appreciate you taking the time to share your feedback, and I am truly sorry that we let you down. If you would like to discuss your experience further or share additional details, please do not hesitate to reach out to me directly.
Reece McDonnell
CEO
I am deeply sorry to hear about your disappointment with our services.
While complaints of this nature are quite rare for us , I want to assure you that we take your concerns very seriously and that your feedback is incredibly important to us. We deeply regret that we did not meet your expectations or deliver the high standards of service that we always strive for. I understand how frustrating it must have been to feel like you had to chase updates—especially given the time difference and the critical importance of knowing what was happening with Boone.
After reviewing our records, I found that our Pet Relocation Counselor did respond to inquiries, albeit with time zone delays, and that photos of Boone were sent to you via WhatsApp. However, this did not provide the level of urgency or reassurance that you were hoping for, and for that, I sincerely apologize. Your experience does not reflect the values or service standards that we aim to consistently deliver. While we are saddened that this move did not succeed for you, your feedback highlights areas where we can improve, particularly in proactive communication and providing greater peace of mind during stressful processes like this. I appreciate you taking the time to share your feedback, and I am truly sorry that we let you down. If you would like to discuss your experience further or share additional details, please do not hesitate to reach out to me directly.
Reece McDonnell
CEO
We were so nervous about Stella’s move from San Francisco to London, but WorldCare pet made it 1000x easier for us. The team over there was incredible. Guiding us every step of the way & providing constant updates about Stella. I’m going to recommend them to all my colleagues that need to move overseas. Eric , Bobby , Jayne & Danny thank you!
Reply from WorldCare Pet Transport
2025.09.17
Thank you so much Nima for your kind review! We’re thrilled to hear that Stella’s move from San Francisco to London went smoothly and that our team could help ease the stress of the process - the team will be so happy to hear your feedback. We truly appreciate your trust—and your recommendation means the world to us!
– WorldCare Pet Senior Management Team 🐾
– WorldCare Pet Senior Management Team 🐾
I can’t say thank you enough, the level of care you’ve provided is truly outstanding by everyone involved
Reply from WorldCare Pet Transport
2025.09.17
Thank you so much Jen for your kind words! We’re thrilled to hear you felt well cared for throughout the process. It was our absolute pleasure to support you, and we’re grateful for your trust!
– WorldCare Pet Senior Management Team ✈️
– WorldCare Pet Senior Management Team ✈️
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