Verified Company
We had NextGen Pest Solutions come out to our house in July 2023 to take care of a squirrel/rat problem in our attic. They were able to provide a quote over the phone and come out quickly to begin work. While this speed seemed like a good thing at the time, I now realize that, without an in-person inspection/quote, they were unable to identify/treat the whole problem.
Animal activity decreased for about a year and picked back up after the 1-year warranty expired. Now, 18 months later, I had another company come out to assess the issue, and they noticed that NextGen missed a number of spots and failed to address the crawl space, resulting in increased animal activity. Unfortunately, I had to pay for exclusion work that should have been covered by NextGen the first time.
I would not recommend NextGen, as their process (from assessment/quoting to delivery) is not as thorough as others.
Reply from Nextgen Pest Solutions
2025.03.21
Brendan, thank you for taking the time to share your experience, and we’re sorry to hear that the results of your wildlife exclusion service did not meet your expectations. We always strive to provide fast, effective solutions, and we regret that you feel our process fell short in this instance.
We’d like to clarify that wildlife exclusion work is uniquely complex. It involves sealing up potential entry points in structures where rodents and wildlife may gain access. These animals are persistent and can create or find new openings over time, which is why these services are typically warrantied rather than guaranteed indefinitely. Our 1-year warranty is designed to give customers peace of mind and coverage for issues that may reoccur within that window due to the unpredictable nature of animal behavior and changing home conditions.
We appreciate your feedback and will use it to continue improving our processes. If there’s anything further we can do or clarify, we’re happy to speak with you directly. Our managers have been reaching out to offer our apologies but have been unsuccessful. Feel free to call us at (404) 977-4488.
We’d like to clarify that wildlife exclusion work is uniquely complex. It involves sealing up potential entry points in structures where rodents and wildlife may gain access. These animals are persistent and can create or find new openings over time, which is why these services are typically warrantied rather than guaranteed indefinitely. Our 1-year warranty is designed to give customers peace of mind and coverage for issues that may reoccur within that window due to the unpredictable nature of animal behavior and changing home conditions.
We appreciate your feedback and will use it to continue improving our processes. If there’s anything further we can do or clarify, we’re happy to speak with you directly. Our managers have been reaching out to offer our apologies but have been unsuccessful. Feel free to call us at (404) 977-4488.
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Caleb is the best and has what it takes to make it in this city! Thank you, Caleb!
Reply from Nextgen Pest Solutions
2024.12.16
Thank you for your amazing feedback! We’re thrilled to hear that Caleb made such a great impression with his exceptional service. We’re lucky to have him on our team, and we’ll be sure to pass along your kind words. If you ever need anything, don’t hesitate to reach out!
Absolutely above and beyond service. Caleb did a fantastic job, was knowledgeable and thorough, and left my house in better condition than he found it. Truly exceptional experience and customer service - would highly recommend Nextgen to anyone in the area!
Reply from Nextgen Pest Solutions
2024.12.04
Thank you for your amazing feedback! We’ll be sure to pass along your kind words to John. Your satisfaction means the world to us, and we look forward to assisting you again whenever needed!
Johnathan is great and very informative. He pays close attention to detail and makes sure that his treatment is effective.
Reply from Nextgen Pest Solutions
2024.11.20
Thank you for your kind feedback! We’re so glad to hear that Johnathan provided you with detailed, effective, and informative service. At Nextgen Pest Solutions, we take pride in delivering thorough and reliable treatments. We’ll be sure to share your kind words with Johnathan. If you need assistance in the future, don’t hesitate to reach out!
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John Paul and Caleb are awesome
Reply from Nextgen Pest Solutions
2024.11.15
Thank you for your kind words! We're thrilled to hear that you had a great experience with John Paul and Caleb at Nextgen Pest Solutions. Our team is dedicated to providing exceptional service, and it's wonderful to know they made a positive impact. We appreciate your feedback!
Hudson came to service my property and was truly incredible. Knowledgeable, professional, and best of all he communicated with each resident so that they were aware of the status of their issue and the causes so that we can avoid it in the future. Nextgen is amazing, Hudson is even better.
Reply from Nextgen Pest Solutions
2024.10.25
His dedication to knowledge and professionalism truly represents what we strive for at Nextgen Pest Solutions. We’re grateful for your trust and look forward to continuing to serve you!
After getting an $800 quote for bat removal, I called Next Gen, who wanted $1300. The next company I called wanted only $350. Check several places, and be aware of gougers like Next Gen.
Reply from Nextgen Pest Solutions
2024.10.22
Hi Peter, we’re sorry to hear that our quote didn’t meet your expectations. Each bat removal service is tailored to the specific needs of the property, and pricing can vary based on factors such as the scope of the issue, safety measures, and the long-term prevention we offer.
We strive to provide comprehensive solutions that ensure the problem is fully addressed, not just a temporary fix. That said, we understand the importance of fair pricing, and we hope you’ll give us a chance in the future to show you the value of our service. We're confident that when you experience the quality and thoroughness we bring, you'll see why our customers choose us.
Thank you again for your feedback, and we hope to serve you in the future!
We strive to provide comprehensive solutions that ensure the problem is fully addressed, not just a temporary fix. That said, we understand the importance of fair pricing, and we hope you’ll give us a chance in the future to show you the value of our service. We're confident that when you experience the quality and thoroughness we bring, you'll see why our customers choose us.
Thank you again for your feedback, and we hope to serve you in the future!
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Zach was great. Came on a last minute notice, very personable, and very helpful.
Reply from Nextgen Pest Solutions
2024.09.16
Thank you for the kind words! We're thrilled to hear that Zach was able to assist you on short notice and provide such helpful service. We'll make sure he gets the recognition he deserves! If you need anything else, don't hesitate to reach out.
Zach has been an awesome provider for our property here at MAVERICKATL. His attention to detail and communications about any issues that may need to be resolved or that has been resolved has been a key factor to us for properly keeping preventative maintenance on site.
Reply from Nextgen Pest Solutions
2024.09.03
Thank you for the great feedback! Your support and kind words mean a lot to us. If you need anything else, we’re here to help!
I really appreciate Zach and all he does for our community! Thank you for being knowledgeable and support!
Reply from Nextgen Pest Solutions
2024.09.03
Thank you for your kind words! We’re grateful for your appreciation of Zach’s work and his support for the community. Your feedback means a lot to us, and we’re glad to have him on our team. If you need anything else, don’t hesitate to reach out!
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Steve is amazing technician. He also explained things to me to have a better understanding about how outside pest, insects etc. Steve, comes in with such positive energy and very helpful! Thanks again for Steve.
Reply from Nextgen Pest Solutions
2024.08.07
Thanks for the awesome review! We're delighted to hear Steve's explanations and positive energy made a difference. We’ll be sure to pass along your thanks to him!
Johnathan came to treat my Signal Apartment on 07/24/24 and he was so professional and answered all my questions along with being very patient with me. Thank you! You are truly one of a kind.
Reply from Nextgen Pest Solutions
2024.07.26
Thank you for your feedback! We're pleased to hear Johnathan was professional, patient, and thorough in addressing your questions. Your kind words mean a lot to us!
Great service from exterminator Zach! He was very informative and professional. Hoping he services our community (Core at Lindbergh) again in the future!
Reply from Nextgen Pest Solutions
2024.06.28
Thank you for your kind words! We're glad to hear that Zach provided you with informative and professional service. We'll be sure to pass along your feedback to him. We look forward to continuing to serve the Core at Lindbergh community. Thank you for choosing Nextgen Pest Solutions!
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