WombatNET Reviews

Christy Law 2026.04.23

     

The experience we’ve had with WombatNET has been incredible. After repeated failed attempts for support from our prior provider and an ongoing connection reminiscent of 1990s dial up, we reached out to Alex hoping WombatNET’s experience with both tricky connections and semi-rural properties might make the difference. From our first message, Alex took the time to understand what we were experiencing, offered great solutions, and has checked in throughout our onboarding and first few weeks to ensure everything is working seamlessly - and now we’re properly in the 2020s! Cannot recommend highly enough!

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Reply from WombatNET 2026.04.27

Thanks so much for taking the time to write this Christy, it really does mean a lot. Tricky situations like yours are exactly the sort of thing we set out to handle, so it's always satisfying when someone finally gets the connection they should have had all along. Glad we could leave the dial up era behind and get you onto something that performs the way it should! We will keep checking in from time to time, and please sing out any time if you ever need a hand.

- Alex at WombatNET

david chrystall 2026.01.26

     

Excellent service.

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Reply from WombatNET 2026.01.28

Thank you, David! We're thrilled to hear you had a great experience. Your feedback means a lot to us!

- Alex at WombatNET

Shirley Green 2025.12.27

     

Awesome service, second to none. A great asset to Upper Hutt and its older folk like me. Merry Christmas Alex and thank you for all you do!

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Reply from WombatNET 2025.12.28

Thank you so much for your kind words, Shirley! We're thrilled to have your support and aim to always provide the best service for wonderful customers like you. Wishing you a very Merry Christmas and New Year as well!

- Alex at WombatNET

Reporter Reporter 2025.12.27

     

Switched to WombatNET after a LONG time with the big telcos and the difference was noticeable pretty much straight away. Setup was seamless and the support has been (though not really needed) has been GENUINELY helpful, with actual conversations rather than the typical scripted replies. They clearly know the area and the kinds of issues that come with rural parts of Wellington well, which made a big difference. I didn’t have to explain things over and over or convince someone that a problem was real. I didn’t have to BEG for a solution. Response times have been quick, things get followed up properly, and you’re dealing with the same person rather than a call centre and waiting on hold. It’s been far, far less stressful than what I’m used to. I also saved a fair bit compared to my old 4g provider. It’s also good knowing my money is staying local and supporting a business that’s clearly invested in doing things properly, and seems to treat it’s customers less like a number and kind of more like a neighbour. Thanks guys!

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Reply from WombatNET 2025.12.27

Really appreciate you taking the time to write this. Glad things have been running smoothly for you and that the experience has been less stressful overall. This is exactly the kind of feedback we love to hear!

Thanks again for the support, it genuinely means a lot.

- Alex at WombatNET

Susie 2025.12.13

     

Wombatnet brings out the best in our family In these later, happily retired years, I value stability, reliability, and an easy, honest transition above all else. I look for people who are straight-up, sharp, tech-savvy, and who genuinely know their stuff. Well… I found all of that right here. From my very first phone call, I braced myself for the usual endless ringing, long holds, frustration. But not this time. Ding, ding before I knew it, “Hello, how can I help?” I asked, “Who am I speaking with?” The answer: Alex I own the company. For real! That alone told me everything I needed to know. I was introduced by my granddaughter, and she and her man are absolutely over the moon with this company. As soon as I heard the name, I had to laugh and I knew I wanted to be part of it. This is a team that understands our needs, supports one another, and truly has your back when the going gets tough. Signing up was easy. Communication is clear. Invoices, due dates, reminders all smooth, all stress-free. I feel supported, respected, and included, not just as a customer but as part of a new era network😄👍 Nan’s happy when the grandies are happy and everyone’s happy here. Hooked up in a flash, keeping pace, and cheering on the next generation! Thank you for the T-shirt too! 👕😊 Highly recommended.
Date of experience: 10 December, 2025

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Reply from WombatNET 2025.12.28

Susie, thank you for your thoughtful and heartwarming review! We're thrilled that your experience has been so positive and that your family is happy with our service. It's customers like you who make my work so rewarding.

- Alex at WombatNET

Robert Brown 2025.11.27

     

Just got Mr Wombat to install my internet. As well as that he reset my tv and security cameras. Can’t see any other provider going that far to keep the customer happy

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Reply from WombatNET 2025.12.01

Thanks, Robert, I appreciate that! Really glad we could get things sorted for you, and always happy to go that little bit further to make sure everything's running properly and at its best. Please don't hesitate to reach out if you ever need a hand!

– Alex at WombatNET

Leanne Kelly 2025.11.27

     

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Reply from WombatNET 2025.12.01

Thanks for the lovely rating, Leanne. Really appreciate your support.

– Alex at WombatNET

Theresa Mcglynn 2025.11.09

     

Great service from Alex and internet reception is good.

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Reply from WombatNET 2025.11.10

Thanks, Theresa! Awesome to hear everything’s running smoothly. Really appreciate your support.

– Alex at WombatNET

Regan Brooks 2025.11.02

     

10/10 service when our starlink failed and both me and my wife work from home rurally Wombat was at our house within 30mins of a phone call and had both businesses up and running. Couldn’t recommend this company anymore, amazing service :)

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Reply from WombatNET 2025.11.16

Thank you so much for your feedback, Regan! Always good to prove that local backup beats waiting on a courier box. That temporary setup looks right at home on the tree - classic Kiwi ingenuity! Glad we could get you both back online so fast.

– Alex at WombatNET

Julie Hunter 2025.10.20

     

We were a trickier case and Alex did not give up trying to find solutions for us. He provided great customer service and we felt he went the extra mile to solve our issues to provide us with what we needed 👍

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Reply from WombatNET 2025.10.22

Thank you, Julie. Some installs do require more persistence, and I see it as part of our responsibility to keep working until the right solution is in place. I’m pleased we reached the outcome you needed and that you felt well looked after along the way. Your feedback is greatly appreciated.

— Alex at WombatNET

M & I Verbokkem 2025.10.20

     

The service and the reception is great, no problems there, but the connection fee was alot higher than what we expected. The advertising on the web site is a bit deceptive and if I had known the real cost before hand I probably would not have signed up. Anyway we are connected now and no complaints about the reception.

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Reply from WombatNET 2025.11.27

Thank you for sharing your thoughts. I’m glad we could improve your internet experience and that the connection is performing well. I understand the install fee felt higher than expected - the $319 figure on our website refers to a simple indoor modem, while your property required an outdoor modem and cabling along with an seperate Wi-Fi Access Point to deliver strong coverage throughout your home. Our 4G+ and 5G services are also the most expensive to set up compared to our Wireless X or Fibre plans, which have lower upfront costs. We always provide quotes on request, and your feedback will help us make that clearer up front. I genuinely appreciate you choosing WombatNET and look forward to supporting you into the future.

— Alex at WombatNET

Peter Jackson 2025.04.23

     

Excellent, efficient, proactive and very knowledgeable. Highly recommended

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Reply from WombatNET 2025.04.23

Thank you so much, Peter! We’re thrilled to hear you found our service excellent and proactive — it’s what we strive for everyday. Really appreciate your recommendation!

— Alex From WombatNET

Rick Ashton 2024.06.27

recommends

Been with Wombat a few years now, after trying other internet suppliers who failed to give broadband speeds and were more expensive. Reliable service, good speeds capable for streaming online movies and unlimited data we now have fibre laid but I am not inclined to change as my Wombat is good enough and at present cheaper.

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Jacob Ray 2024.03.27

     

We were getting a connection to fiber organized through chorus and Alex went above and beyond to help us sort everything out. He made what was turning into a stressful experience much easier. On top of that, he was always available to answer any questions that we had. Over all. Brilliant customer service. I would recommend wombat net to anyone that was looking for a good, reliable internet provider.

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Reply from WombatNET 2024.04.02

Thanks so much for your review Jacob!
Unfortunately we definitely have noticed an increase in our customers encountering issues with their Chorus Fibre installations and we have done our best to relay the impacts of this to Chorus.
I'm glad we were able to assist you throughout your Fibre installation journey, and although I know the end result is not entirely satisfactory, I am glad that we were able to prevent any further stress to you or harm to the property.🤞its all up from here!
^AS

Ron Stevens 2024.03.26

     

I contacted Alex looking for a reliable and fast broadband service that my previous ISP didn't seem to want to offer me. Alex visited and we discussed the best solution. Having agreed to go ahead Alex was back a few days later to complete the installation. No fuss, no bother, just good honest kiwi service. I am pleased to be supporting a local entrepreneur.

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Reply from WombatNET 2024.04.02

Thanks for your wonderful review Ron! It's awesome to hear that you're enjoying your new service with us and THANK YOU for your kind words!!
Please don't hesitate to reach out if ever want to point out ways that we might be able to improve our offerings or support and service to you 🤓😊 ^AS

Anne Russell 2024.02.20

     

Alex designed just the solution for our complicated environment. His customer service has been above and beyond. Including helping me get all my devices working perfectly. Thanks WombatNET for allowing me to stream on a big screen at last, and all for the price of the big boys who provide far less service and very limited data.

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Paddy Faisandier 2024.01.21

     

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Maryann Conroy 2023.10.21

     

Great experience went the extra mile to make sure the service was up and running highly recommend

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Reply from WombatNET 2025.07.04

Thank you, Maryann! I'm thrilled to hear you had a great experience. Your recommendation means a lot to us, and we're glad we could go the extra mile for you!

- Alex from WombatNET

Sonia Morgan 2023.09.23

     

Awesome internet provider with second to none service

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Reply from WombatNET 2023.10.07

Hi Sonia,

We appreciate your wonderful 5-star review! Your words mean the world to us. We strive to be an awesome internet provider with a commitment to top-notch service. If you ever need anything or have questions in the future, don't hesitate to reach out. We're here to keep your internet experience second to none! 🌟🌐👏 ^Alex

Paul Le Sueur 2023.09.05

     

Great service for rural folk without Fibre.

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Reply from WombatNET 2023.09.08

Thanks Paul! We appreciate your review and kind words about our service for rural areas without fibre. We're committed to bridging the digital divide and providing reliable connectivity to underserved areas. If there's anything specific you think we could improve upon to earn that fifth star, please feel free to let us know. Your feedback helps us continue to enhance our service for rural communities. Thank you for being part of the WombatNET family! 🌾🌟🌐 ^SK