Verified Company
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Verified
Excellent location to explore Hong Kong
☺ Purely location . The hotel location just proximity reachable to MTR station
☹ The furniture abit old and outdated
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your feedback. We are pleased to hear that you found our hotel have an excellent location which makes it convenient for exploring Hong Kong. The proximity to the MTR station is indeed a significant advantage for our guests. We appreciate your comment about the furniture being a bit old and outdated. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future. Warmest regards Carlos Souza General Manager
Verified
Old but great
☹ Old hotel need to renovate
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your positive feedback on our hotel despite its age. Your comment about the need for renovation is duly noted. We continuously strive to enhance our guests' experience, and feedback like yours helps us understand areas where improvements can be made. Thank you for choosing to stay with us and we hope to welcome you back in the future with an enhanced experience. Warmest regards, Carlos Souza General Manager
Verified
Excellent location
☺ Best location
☹ The furniture is bit old but it’s not major issue
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for sharing us your feedback. We are thrilled to hear that you found our hotel have an excellent and best location. Your satisfaction with our prime location is greatly appreciated. While the furniture's age is noted, we are glad to hear that it did not pose a major issue during your stay. Your comments are important to us as we strive to provide a comfortable and pleasant experience for all our guests. Thank you for choosing to stay with us and we look forward to the opportunity to welcome you back for another enjoyable stay in the future! Warmest regards, Carlos Souza General Manager
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Verified
Enjoyable stay with convenience to key attractions in Tsim Sha Tsui.
☺ Very convenient location, within a few steps to MTR. We liked that there was a bath tub in the room too!
☹ It would have been more comfortable if the (double) beds were bigger!
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you had an enjoyable stay and found our hotel conveniently located near key attractions in Tsim Sha Tsui. It is great to know that you appreciated the very convenient location, just steps away from the MTR, and you enjoyed having a bathtub in your room. We acknowledge your feedback regarding the size of the double beds. Your comfort is important to us, and we will take your comments into consideration as we strive to enhance the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Warmest regards, Carlos Souza General Manager
Verified
Bom
☺A localização e o café da manhã são muito bons.
☹A cama era muito dura
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location to be convenient and you enjoyed the breakfast offerings during your time with us. Providing a satisfying breakfast experience is important to us, and we are glad to know that it met your expectations. However, we apologize that the bed in your room was too hard. Your comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. We will take your comments into consideration as we strive to improve the overall guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future. Warmest regards, Carlos Souza General Manager
Verified
Nil
☺ location was good
☹ the pillow should be firmer.
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location to be convenient and suitable for your needs. We also appreciate your comment regarding the pillows. Your feedback about the firmness of the pillows is valuable to us as we strive to provide a comfortable and restful night's sleep for all our guests. We will take this into consideration as we aim to improve our overall guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warmest regards, Carlos Souza General Manager
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Verified
Wonderful stay. Will stay here again when we come back and recommend to family and friends .
☺ We loved the stay in Holiday Inn Golden Mile. The staff are friendly and accommodating. The location is accessible to everything.
☹ There’s none.
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your positive feedback about your recent stay with us. We are thrilled to hear that you had a wonderful stay at our hotel. It brings us great joy to know that you found our staff to be friendly and accommodating, and our hotel's location provided easy access to everything you needed during your visit. Your intention to stay with us again on your next trip back and to recommend us to your family and friends means a lot to us. There is no greater compliment than a satisfied guest, and we are grateful for your kind words. Thank you for choosing to stay with us and we look forward to welcoming you back in the future! Warmest regards, Carlos Souza General Manager
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Verified
Convenient stay for family with children.
☺ Location is superb. Within a minute or two walk from the nearest MTR exit. Right in the heart of Tsim Tsa Tsui with many eateries and shops nearby. Friendly and helpful front desk and concierge. MTR and bus stops within short walk. Room that we booked (2 queens) came with bath tub.
☹ Perhaps the entrance to the hotel from Nathan road is not that obvious. May miss it if you walk too fast. Decor rather dated. Do note the extra charges per person for the stay.
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our location superb, with easy access to the nearest MTR exit and surrounded by a variety of eateries and shops in the bustling heart of Tsim Sha Tsui. It is wonderful to know that you encountered friendly and helpful staff at the front desk and concierge, and the room you booked, featuring two queen beds and a bathtub, met your needs. We take note of your comments regarding the entrance to the hotel from Nathan Road potentially being less obvious and the decor appearing dated. Your feedback is invaluable to us as we continuously strive to improve our facilities and services to better meet the needs of our guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you and your family back for another stay in the future. Warmest regards, Carlos Souza General Manager
Verified
one of the best at tst
☺ conveniently located and friendly staff
Reply from Holiday Inn Golden Mile, an IHG Hotel
Thank you for your positive feedback. We are thrilled to hear that you consider us one of the best in Tsim Sha Tsui. We take great pride in providing a convenient location and maintaining a team of friendly and accommodating staff members. Your kind words regarding our hotel's prime location and the service provided by our staff are truly appreciated. We strive to offer a seamless and enjoyable experience for all our guests, and it is rewarding to know that we have met your expectations. Thank you for recognizing our efforts to make your stay memorable and we look forward to welcoming you back to our hotel for another exceptional stay. Warmest regards, Carlos Souza General Manager
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