Verified Company
⭐⭐⭐⭐⭐
West Vets is pure magic, and today reminded me why we’ll never go anywhere else.
Our 8-month-old Mini Schnauzer-mix Mochi needed to be seen urgently for an injured rear dewclaw. I called and they said, “Bring her down right away,” and had us in the door within minutes.
From the moment we walked in, the front desk wrapped us in warmth, the techs showered Mochi with love and the veterinarian was calm, thorough, and incredibly kind. They glued her little paw, started pain meds and antibiotics, and sent us home with clear instructions and genuine care.
Every single person at West Vets makes both dog and human feel like the most important beings on earth. Mochi is never nervous here – she’s excited to visit because she feels so loved. The compassion, speed, and heart this team shows every time we walk through the door is unmatched.
Thank you for dropping everything to take care of our girl and for treating us like family. West Vets isn’t just the best clinic around – you’re the gold standard.
Forever grateful,
Jenn & Mochi 🐾❤️
Reply from WestVets Animal Hospital
2025.12.01
Jenn! Thank you so much for the awesome review. We work very hard to make sure our clients and their pets feel welcomed, safe and well taken care of when they visit us. We are so glad to hear that we knocked it out of the park when you came in. Mochi is such a sweetie, so easy to love 😍.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
Hands down the best clinic we've experienced in over 25 years. Dr. Lee is amazing with our boy, Gerry. The entire staff is so welcoming and calming for this anxious mama! On our last visit we even commented on how chill Gerry is when we take him in. If we could give 10 stars we would!
Reply from WestVets Animal Hospital
2025.12.01
Hi Wendy, thank you so much for the wonderful review, we appreciate it very much. We always look forward to having you and your big beautiful boy visit us 😁.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
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Absolutely wonderful staff. Completely put my mind at ease
Excellent follow up after the appointment.
Reply from WestVets Animal Hospital
2025.11.19
Hi Heather! Thank you for the wonderful review. We are always happy to hear that you had a positive experience with us. Take care.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
They saw my cat Chowder urgently as he had eaten a grape. They were quick and efficient with the appointment, and made sure he was still doing well days later
Reply from WestVets Animal Hospital
2025.11.19
Thanks for the awesome review! We were happy to help.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
Thank you for letting my dying animal down. I've got a prescription that needs to be filled for antibiotics, proscribed by a different vet. I've phoned every pharmacy and clinic, of which I was told it could be shipped within a week or I could only buy a case.
You guys confirmed to me you have it in stock. You refuse to sell it to me because it's "against the law to sell injectable medications, it needs to be administered by a nurse". That is an outright lie. I administered injections to my diabetic cat for years. Moreover have I been offered this exact medication in preportioned syringes by every other vet in Lethbridge, and a handful of pharmacies... in point of fact they required me to buy 100 of them. Worst of all I was trained by a vet with the exact same medication, right before I was sent home with it.
A $30 medication would save his life. Because I went to the nearest vet first instead of you first I'm sat here watching my animal die.
How dare you insinuate I was rude on the phone. I called to ask if you could help, you said no so I continued my search elsewhere. The following day I called I was in tears because my pet was so weak I'd thought he'd passed away. I begged you for help. I didn't raise my voice. I didn't curse. I only asked for help. The only "rude" thing I did was hang up on you guys after getting a "sorry you'll have to set an appointment".
Reply from WestVets Animal Hospital
2025.10.30
We appreciate you providing feed back on your staff interaction at West Vets and are sorry to hear that we did not meet your expectation.
However, it's important for us to maintain a safe and respectful environment for our staff and clients. During your phone interactions with our staff, our team did their best to explain our medical recommendations and policies clearly and respectfully. Unfortunately, the interactions that took place were not consistent with our hospital's standards for respectful communication.
We stand by our staff and the professional manner in which they handled this situation.
If you would like to discuss your concerns constructively, we are happy to do so offline. Please contact our management team at 587-425-6733
However, it's important for us to maintain a safe and respectful environment for our staff and clients. During your phone interactions with our staff, our team did their best to explain our medical recommendations and policies clearly and respectfully. Unfortunately, the interactions that took place were not consistent with our hospital's standards for respectful communication.
We stand by our staff and the professional manner in which they handled this situation.
If you would like to discuss your concerns constructively, we are happy to do so offline. Please contact our management team at 587-425-6733
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We recently had to say goodbye to our 14 year old labrador Dawson. Although we were not regular clients they got us in quickly and gave us time to say goodbye in the most compassionate way possible. I can't thank you enough for making an incredibly hard decision a little less painful.
Reply from WestVets Animal Hospital
2025.10.24
Thank you so much for your kind words. Our entire team was honored to have been able to help you through a very difficult time. We send our deepest condolences. Please take care.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
⭐️⭐️⭐️⭐️⭐️ 5 Star Animal Hospital
We recently had our pups spayed and neutered at WestVets Animal Hospital, and the entire experience was absolutely outstanding. Dr. Geers, Dr. Greep, and their assistant Brooklyn were fantastic, professional, compassionate, and truly skilled. Our female Frenchie’s incision was so small and healed incredibly fast, which speaks volumes about the quality of their care.
Anytime we’ve had to bring one of our babies in for something, the team has always been so helpful, honest, and thorough in resolving the issue. It’s such a relief knowing that we can trust their guidance completely, they truly care about both the pets and their people.
From start to finish, the entire staff makes us feel confident that our babies are in the best hands. Jenny, the manager, and Kelly, the medical receptionist, are genuinely wonderful. Their warmth, affection, and care shine through in every interaction. They always take the time to make sure we feel comfortable, informed, and reassured, it’s clear how much they love what they do and how deeply they care for every animal that comes through their doors.. Vanessa, the technician, is incredibly detailed, kind, and consistently goes above and beyond.
We have five pups, and this is the only place we would ever trust to care for them. Thank you so much to the entire WestVets team, we appreciate you all more than words can say, and so do our babies ♥️
Reply from WestVets Animal Hospital
2025.10.24
Thank you so much for the wonderful review! It is very kind. We are always so excited to see your fur family, they are always so happy and well behaved. Our whole team is looking forward to your next visit , we are all ready with treats and cuddles. Thanks again for sharing your family with us.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
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Dr. Greep was so unbelievably amazing with my dog, she has bad eyesight and he was so patient with her. We have never had such an amazing experience with a vet before, it means the world to us.
Reply from WestVets Animal Hospital
2025.10.25
We can not thank you enough for the heart felt, wonderful review. We are so happy to hear that you had a positive experience at our hospital.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
Reply from WestVets Animal Hospital
2025.10.28
We are so sorry to hear that we did not meet your expectations and would like to discuss with you how we can improve. However, we cannot locate a file under your name and do not have a record of your pet visiting our hospital. Please reach out to us if you would like to discuss your visit.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
Have been bringing my cats here since they opened, and they give nothing but great service! They love each animal that comes in. Even let my cat wander around the main area after my appointment! (And got some adorable photos 😊)
Reply from WestVets Animal Hospital
2025.08.26
Thanks for the fantastic review! Your kitty is welcome to come visit us anytime!
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
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Dr. Greep, the vet techs and the staff at the desk were so kind and compassionate as we said goodbye to our boy. They set us up in a quiet space and gave us as much time as we needed to grieve before and after he was euthanized. The drawer with the “forbidden” treats was a nice touch. Thank you so much for everything! We will be recommending everyone to West Vets.
Reply from WestVets Animal Hospital
2025.07.25
Thank you so much for your kind words during such a difficult time. Dr. Greep and the entire team are grateful to have been able to provide comfort and care for you and your family. We’re glad the little details brought some warmth to the moment. Your recommendation means the world to us, and we're sending you our deepest condolences.
info@westvets.ca
587-425-6733
info@westvets.ca
587-425-6733
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